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Water wouldn’t turn off after shower. I called the front desk and the response was “How did you break it?” Seriously? Had to sleep with running water all night long. I don’t think I’ll stay at another Holiday Inn Express again.
Bob
Stayed 1 night in Apr 2024
Response from Management on 9 Apr 2024
Thank you for completing the review, we are trained to provide great service and offer to repair or move you to another room, because guest comfort is our primary goal. Once again we appreciate your feedback.
Close to everything, safe location, perfect business stop. Breakfast area clean, fresh and nice too.
Melinda
Stayed 1 night in Apr 2024
Response from Ronen on 2 Apr 2024
We appreciate your comments encapsulating the experience we work to convey to our guests every day.: cleanliness, comfort, positive atmosphere, great amenities and service, location.
Thank you for rating us a 5 out 5 we really appreciate your feedback.
6/10 Okay
Nancy
Travelled with family
30 Mar 2024
Disliked: Staff & service
Receptionist wasn’t particularly welcoming. Rooms have peeling wallpaper. I stepped on 2 small items so I don’t think they vacuumed between guests. Will likely look elsewhere next time I need to stay in Bartlett/Roselle area.
Nancy
Stayed 1 night in Mar 2024
Response from Management on 6 Apr 2024
Providing our guests with the best possible hospitality and service has always been our mission. We want you to know that we truly enjoy sharing our passion for our destination with visitors and want you to walk out the door feeling refreshed.
Pros:
I forgot to pack the kids toothbrushes and the hotel happily provided us some.
The rooms were fine.
Cons:
The pool and hot tub were very disgusting to the point that I didn't go in. There was lint all over in the pool and on the floor. We went from a Saturday-Sunday. I figured it would be cleaned by sunday. We waited to get in the pool since it was closed and they had people in there cleaning it (I saw with my own eyes). They left... and we go in and the water is still cloudy and there was so much lint floating that there is NO way they didn't see it and the day before you couldn't see your feet about 3 feet down. It didn't smell like chlorine either. The pool towels also looked dirty too.
The pancake maker was broken and the sign is so small, that everyone pressed the button and waited thinking it was working since we all missed the 2x3 table tent sign. A bigger sign would be best. Wish they had a waffle maker.
Jaclyn
Stayed 1 night in Mar 2024
Response from Ronen on 28 Mar 2024
I appreciate your comments and am sorry that the stay did not quite meet your expectations. we will use your comments to address the issues your brought forth.I hope you will come back again to so that you that you will see that this stay was an exception.
10/10 Excellent
Angela H
26 Mar 2024
Angela H
Stayed 1 night in Mar 2024
Response from Ronen on 18 Apr 2024
We appreciate providing the highest ranking for your experience.
Overall rate is 3 out of 5. The suite we stayed in did not have a TV in the whirlpool/jacuzzi room (the pictures on the website showed that there was a TV mounted on the wall) the suite was a little dusty when we checked in. Our bathroom door did not lock correctly. The hotel staff very nice. Decent free included breakfast
charlie
Stayed 1 night in Mar 2024
Response from Ronen on 26 Mar 2024
We appreciate your comments. Although there were some issues with your stay experience, we will address them and hope to see you again.
I liked everything except for the fact that the pool looked dirty and not taken care of and for that reason i didnt get in it.. it was a downer.. our tv also was giving us issues. Other than that everything was great.. brwakfast was good and had options..
Lee Sandra
Stayed 1 night in Mar 2024
Response from Ronen on 18 Mar 2024
Thank you for your comments. We will address the issues you have brought forth regarding the pool and TV. Otherwise, you had a very positive stay experience.
6/10 Okay
Dania
15 Mar 2024
Liked: Staff & service
Dania
Stayed 3 nights in Mar 2024
Response from Ronen on 16 Mar 2024
We appreciate your feedback. We hope to see you again soon.
Breakfast was wonderful. Beds very comfortable. Everything clean and fresh. Wish the hot tub was working otherwise perfect!
CHERYL
Stayed 1 night in Feb 2024
Response from Ronen on 28 Feb 2024
We are delighted that you had a great stay experience with us. You mentioned a variety of things from great breakfast, comfortable beds, and overall cleanliness.
10/10 Excellent
John
Travelled with partner
25 Feb 2024
Disliked: Property conditions & facilities
Outside entrance keycard didnt work. Had to walk all the way to front entrance
John
Stayed 1 night in Feb 2024
Response from Ronen on 27 Feb 2024
We appreciate the high ranking you provided. We will look into the keycard issue to prevent it from occurring again.
10/10 Excellent
sharon
24 Feb 2024
Liked: Cleanliness, staff & service
sharon
Stayed 1 night in Feb 2024
Response from Roinen on 27 Feb 2024
Thank you for providing us the highest ranking for your stay. We look forward to hosting you again soon.
We are delighted to hear that you enjoyed your suite. We hope to accommodate you again soon.
2/10 Terrible
Ricardo
Travelled with family and small children
19 Feb 2024
This place was terrible staff didn’t know what they were doing I checked in late and room wasn’t even ready. They double charged me the deposit and when I checked out they charged me additional 50 for no reason. Pool and hot tub were out of order.
Stay away
Ricardo
Stayed 1 night in Feb 2024
Response from Ronen on 20 Feb 2024
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
6/10 Okay
Danielle
Travelled with family and small children
19 Feb 2024
Liked: Cleanliness, staff & service
The hot tub was broken
Danielle
Stayed 2 nights in Feb 2024
Response from Ronen on 19 Feb 2024
We understand that your stay did not meet with your expectations as there was an issue with the hot tub. We hope you had the opportunity to use out indoor pool.
2/10 Terrible
justin
18 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Thought I was getting hot tub and was broken! The whole point for my visit!
justin
Stayed 1 night in Feb 2024
Response from Ronen on 19 Feb 2024
We empathize with your sentiment regarding the hot tub. Unfortunately there was a mechanical issue with the hot tub. We hope you took advantage of our indoor pool adjacent to the tub. We hope to host you agin.
We are sorry to hear that your stay did not meet your expectations. We are reviewing processes and procedures to ensure that these issue will not reoccur.
We appreciate the high rank you provided of your stay experience. We look forward to hosting you again.
8/10 Good
Joan, Springfield
12 Feb 2024
Joan
Stayed 1 night in Feb 2024
Response from Ronen on 22 Mar 2024
We appreciate you staying with us. Thank you for the high ranking provided.
8/10 Good
Amin
Business traveller
8 Feb 2024
Liked: Cleanliness, amenities
Overall good property. Very good shower pressure. Great breakfast options. Beds need to be upgraded as it wasn’t very comfortable. The Staff could be more friendly. Wasn’t greeted well.
I would definitely stay there again.
Amin
Stayed 4 nights in Jan 2024
Response from Ronen on 9 Feb 2024
We appreciate your feedback regarding your stay experience. We will review any processes and procedures per your comments. We look forward to seeing you again soon.
8/10 Good
Samuel
4 Feb 2024
Samuel
Stayed 3 nights in Feb 2024
Response from Ronen on 7 Feb 2024
Thank you for your ranking. We hope to see you again soon.
We appreciate providing us with the highest ranking for your stay. We will continue to provide the most in service and amenities to you and the rest of our guests.
We appreciate providing us with the highest ranking. It is a testament that we value the guests stay and try to provide the utmost in service every day
We are glad to see that you had an excellent stay experience. We look forward to hosting you again.
2/10 Terrible
Nicole
19 Jan 2024
Nicole
Stayed 1 night in Jan 2024
Response from Ronen on 9 Feb 2024
We are sorry that your stay did not meet with your expectations. We hope that you will give us another opportunity to rectify any issues you may have had widuring your stay.
6/10 Okay
Scheidecker
11 Jan 2024
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The room needed TLC.
Just a little rough.
Scheidecker
Stayed 1 night in Jan 2024
Response from Ronen on 19 Jan 2024
We appreciate you sharing your comments with us. We will review and make recommendations to ensure your next stay will be a big improvement.
We are sorry that your stay did not meet your expectations. We hope you give us an opportunity to demonstrate that his does not reflect the standard experience of our guests.
6/10 Okay
Emily
Travelled with family
6 Jan 2024
Liked: Staff & service
Good sized room, friendly staff. Breakfast is adequate. Fitness center isn’t manned well- no towels, dirty towels in hamper for days, weights missing from rack & limited space. Pool had a sketchy film but wasn’t closed.
Emily
Stayed 3 nights in Jan 2024
Response from Ronen on 23 Jan 2024
Your comments are very much appreciated. We have addressed the issue that you have raised. But we are also glad that you recognized also the spacious rooms and friendly staff. We hope to accommodate you again in the future.