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Really enjoyed our stay here! Valet parking is definitely the way to do it if you’re driving into the cities. It was a little hectic but once we got all settled in it was an easy check in from there! Would definitely stay here again!
Phatao
Stayed 2 nights in Mar 2024
Response from Front Office on 24 May 2024
We appreciate your feedback! We hope to welcome you back soon
We left some item in the room when checking out. They found and a week later, a manger told me they did not found. I am ready to claim it at the court.
Isaac Njimoluh
Stayed 1 night in May 2024
Response from Front Office Management on 24 May 2024
Thank you for your feedback. We do not think you have the correct hotel location as this reservation had just checked out yesterday May 23rd, 2024 and it has not been a week yet. If you have further inquiries, please contact the hotel directly
Hussein was absolutely amazing! He greeted us every morning and helped us with taxi and gave great ideas what to do during the day! Very valuable employee
Anjana
Stayed 2 nights in May 2024
Response from Front Office on 22 May 2024
Thank you for your feedback! We will provide this feedback to our staff and this specific employee! We hope to welcome you back soon
Dear Julio, Thank you so much for your feedback, let us know if there is anything else we could have done better for you to have a perfect stay. We hope to welcome you back soon!
First time stay at the hotel. Very clean, the suite was a perfect size and the pull out couch was a plus! Great views from the pool on the 30th floor and the lady I checked in with was so sweet and welcoming. Definitely will stay again.
Anabel
Stayed 2 nights in May 2024
Response from Front Office Management on 16 May 2024
Thank you for your glowing review! We are thrilled you enjoyed your stay and service with us. We hope to welcome you back soon!
Great location to get to food and shopping. Enjoyed the pool and view. overall friendly staff and comfortable stay.
Carla
Stayed 3 nights in May 2024
Response from Front Office on 14 May 2024
Thank you for your glowing feedback! We hope to welcome you back soon.
2/10 Terrible
Eric
Travelled with family and small children
13 May 2024
Check in was 3:00, room not ready until 4:45. Sorry that’s BS
Eric
Stayed 1 night in May 2024
Response from Alejandra M. on 13 May 2024
Dear Eric, Thank you for sharing your feedback; we sincerely apologize that we failed to meet your expectations. Your remarks will be discussed internally. This is not the lasting impression we want you to have, so we truly hope you will consider joining us again in the future so that we can deliver the exceptional stay you expected and deserve.
Great location, clean room, very well trained and courteous staff, pool on the 30th floor is a plus. 4 elevators, blocks from shops and restaurants. Can't go wrong.
Ambrish
Stayed 1 night in May 2024
Response from Alejandra M. on 13 May 2024
Dear Ambrish,Thank you so much for the perfect rating, we are so happy to know that you enjoyed your time at Hilton Suites Magnificent Mile. Your feedback regarding our team's attentive service is much appreciated, and we'll be sure to pass your compliments along. Please consider coming back to join us again soon.
We really loved the room and the staff. Really weird thing is not having a restaurant small store for things. The only restaurant was a sushi restaurant??
pat
Stayed 3 nights in Apr 2024
Response from Front Office on 9 May 2024
Thank you for your feedback! We are happy to showcase our new restaurant in the late fall of 2024!
The lady who checked us in was so kind and helpful
Rachel
Stayed 2 nights in Apr 2024
Response from Front Office on 8 May 2024
Lovely to hear it! Thank you for your feedback
2/10 Terrible
Sharon
Travelled with family and small children
6 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wouldn’t stay here again room was clean but the sink was broke and the door knob on the bathroom door omg just a mess for the amount of money I spent
Sharon
Stayed 2 nights in May 2024
Response from Alejandra M. on 6 May 2024
Dear Sharon, This is certainly not indicative of the high standards we have in place. Please know that our team is always available to help mitigate any issue you may encounter and offer solutions to ensure that our guests have a fabulous experience. In the meantime, we will investigate your feedback to see what may have gone wrong. We know that we can do better and welcome another chance to prove this.
I’m very disgusted with the room in general, but on such short notice i didn’t have time to make a fuss! The toilet was nasty an barely flushed. The room smelled like a basement. The sofa & accent chair were both full of stains to the point i didn’t even sit on them! We couldn’t figure out the tvs. An to top it off they advertised amenities that weren’t available. We had to leave the hotel just to get juice, water & cleaning supplies!
Noelle
Stayed 1 night in May 2024
6/10 Okay
Samira
Travelled with group
4 May 2024
Disliked: Amenities
I liked that it was in a nice quiet area . Did not like that the parking was separate from the hotel .
Samira
Stayed 2 nights in Apr 2024
Response from Front Office on 4 May 2024
Thank you for your feedback! We do offer on site valet parking on the over night.
Dear Jeffrey,Thank you so much for the perfect rating, we are so happy to know that you enjoyed your time at Hilton Suites Magnificent Mile. We greatly appreciate you taking the time to leave us your feedback. It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others! We hope to welcome you back soon!
The property was very clean and very well lit. I loved the older look of the hotel and it was still very clean. The staff was very friendly & answered all the questions my family had. Thank you.
Toneka
Stayed 1 night in Apr 2024
Response from Alejandra M. on 30 Apr 2024
Dear Toneka, It was a pleasure to welcome you to The Hilton Suites Magnificent Mile. We are delighted you had such a wonderful visit. Thank you for sharing all of your kind comments about our friendly team and great hotel. We look forward to welcoming you back.
8/10 Good
Melanie
Travelled with family
29 Apr 2024
Liked: Cleanliness, amenities
Location great.
Melanie
Stayed 3 nights in Apr 2024
Response from Alejandra M. on 30 Apr 2024
Dear Melanie, Thank you so much for your feedback, let us know if you have any comments to share. We hope to welcome you back soon!
The service was great, the room was nice and clean, and the location was good for exploring the north part of the Mile. Only downside is that the breakfast buffet is not included and is very overpriced for a hotel breakfast.
Nathan L
Stayed 3 nights in Apr 2024
Response from Alejandra M. on 30 Apr 2024
Dear Nathan, It was a pleasure to welcome you to The Hilton Suites Magnificent Mile. We are delighted you had such a wonderful visit. Thank you for sharing all of your kind comments about our friendly team and great hotel. We look forward to welcoming you back..
I love the property overall, however the pool area needs to be updated.
Marnithia
Stayed 2 nights in Apr 2024
Response from Alejandra M. on 29 Apr 2024
Dear Marnithia,Thank you so much for your great feedback. We are in the planning stages of our renovations and are excited about it. We hope to welcome you back soon.
The suite was really comfortable and for two people, plenty of room.
Sharon
Stayed 2 nights in Apr 2024
Response from Alejandra M. on 29 Apr 2024
Dear Sharon, Thank you for your terrific review of your recent visit! It is the greatest compliment when our guests enjoy their time with us so much that they take a moment to review our property and recommend it to others. We appreciate your kind words highlighting our lovely accommodations and excellent amenities. It was a pleasure having you here, and we look forward to welcoming you back to The Hilton Suites Magnificent Mile, in the future!
10/10 Excellent
Jayshawn
28 Apr 2024
Jayshawn
Stayed 1 night in Apr 2024
Response from Alejandra M. on 29 Apr 2024
Dear Jayshawn, Thank you so much for your amazing feedback, we hope to welcome you back soon!
10/10 Excellent
Jonas
28 Apr 2024
Jonas
Stayed 2 nights in Apr 2024
Response from Alejandra M. on 18 May 2024
Dear Jonas, Thank you so much for your amazing feedback, we hope to welcome you back soon!
Wonderful location close to everything including the Lake Trail, restaurants, bars, and even a convenience store right across the street. Clean, spacious rooms and the pool and fitness center were a AMAZING bonus. Great place to stay!
nicole
Stayed 3 nights in Apr 2024
Response from Front Office on 23 Apr 2024
Thank you for your glowing feedback! We are happy you enjoyed your stay!