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Reviews of Carlton Inn Midway

2 out of 5
Carlton Inn Midway
4944 S Archer Ave, Chicago, IL

Reviews

7.2

Good

Rating 10 - Excellent. 345 out of 1003 reviews" "
Rating 8 - Good. 265 out of 1003 reviews" "
Rating 6 - Okay. 155 out of 1003 reviews" "
Rating 4 - Poor. 114 out of 1003 reviews" "
Rating 2 - Terrible. 124 out of 1003 reviews" "

7.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

kristi

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Looking forward to my full refund after both rooms having the most abhorrent conditions. Literally hair and blood on sheets, in the shower, the worst environment I’ve ever seen.
Stayed 1 night in Apr 2024
Response from Carlton Inn on 1 May 2024
Hi Kristi,We are deeply sorry to hear about the unacceptable conditions you encountered in both rooms during your stay. Your feedback is invaluable to us, and we will take immediate action to address the cleanliness issues you mentioned. It is our priority to provide a comfortable and clean environment for all our guests, and we apologize for falling short of your expectations.Sincerely,Carlton Inn Midway Management Team

4/10 Poor

Aja

Stayed 2 nights in Apr 2024

2/10 Terrible

Brock

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel shows a luxury room in place of its basic room when booking. Parking is extremely limited and cramped. The bathtub looked like it had black mold in the edges and there was a disconnect between the faucet and the tub itself. A white unidentified powder was next to the right side of the headboard.
Stayed 1 night in Apr 2024
Response from Carlton Inn on 22 Apr 2024
Hi Brock,We regret to learn about the challenges you faced during your recent stay. Your feedback is crucial to us, and we will promptly investigate the issues you highlighted regarding the room condition and parking situation. Please accept our sincere apologies for any inconvenience caused. Rest assured, your comments will guide us in enhancing our services.Sincerely,Carlton Inn Midway Management Team

2/10 Terrible

LAMIA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
totally overpriced. dripping air conditioning water in the middle of the room, the worst internet connection Ive had in any hotel/motel stays, unfriendly office rep.
Stayed 1 night in Apr 2024
Response from Carlton Inn on 2 May 2024
Hi LAMIA,We are sorry to hear about the challenges you faced during your stay. Your feedback is important to us, and we appreciate you sharing your experience. We take your comments seriously and will address the issues regarding pricing, air conditioning, internet connectivity, and staff behavior. If you have more details to share, please reach out to us directly. Thank you for bringing these concerns to our attention.Sincerely,Carlton Inn Midway Management Team

10/10 Excellent

Marissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was at a great location and close to shopping & events. Nice stay.
Stayed 1 night in Apr 2024
Response from Carlton Inn on 9 Apr 2024
Hi,we sincerely appreciate your positive feedback about our property's excellent location and its proximity to shopping and events. Thank you for the 5-star rating! Your satisfaction is our top priority, and we are thrilled to hear that you had a pleasant stay. We eagerly anticipate the opportunity to host you again on your next trip to Chicago!Thanks,Carlton Inn Midway Management Team

10/10 Excellent

Celina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area staff friendly
Stayed 1 night in Apr 2024
Response from Carlton Inn on 9 Apr 2024
hey there,Thank you for your positive feedback and 5-star rating! We're thrilled to hear that you enjoyed the nice area and experienced friendly staff during your stay. Your kind words truly make our day. Looking forward to welcoming you back soon!Thanks,Carlton Inn Midway Management Team

2/10 Terrible

Leonardo

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv was stopped working. Faucet was broken in the sink. Had to walk to a dark corner of the property to get ice.
Stayed 1 night in Mar 2024
Response from Carlton Inn on 4 Apr 2024
Hey We sincerely apologize for the issues you encountered during your stay, including the malfunctioning TV, broken faucet, and inconvenient ice access. Your feedback is highly valued, and we are dedicated to addressing these concerns to enhance our guests' experience. Rest assured, we take your comments seriously and will work diligently to improve. If you have more details to share, please feel free to reach out to us.Sincerely,Carlton Inn Midway Management Team

6/10 Okay

Adam

Travelled with family
Liked: Staff & service
The price and proximity to the airport are a plus, but it was noisy and our bathroom looked dirty.
Stayed 1 night in Mar 2024
Response from Carlton Inn on 1 Apr 2024
Hello Thank you for sharing your feedback with us. We are glad to hear that the price and proximity to the airport were beneficial for you. We apologize for the noise disturbance and cleanliness issues in the bathroom. Your comments have been forwarded to our team for improvement. We hope to have the chance to make your next stay with us even better.Sincerely,Carlton Inn Midway Management Team

4/10 Poor

Lydia

Stayed 2 nights in Mar 2024
Response from Carlton Inn on 17 Apr 2024
Hello Thank you for your feedback. We appreciate you taking the time to review our hotel. Your feedback helps us improve. We have noted your 2-star rating. Your satisfaction is important to us.Sincerely,Carlton Inn Midway Management Team

4/10 Poor

Roger

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel was shabby. The parking lot was small so the parking was limited
Stayed 2 nights in Mar 2024
Response from Carlton Inn on 1 Apr 2024
Hello Thank you for sharing your feedback with us. We understand your concerns regarding the hotel's condition and limited parking. Your comments are essential to us, and we will use them to enhance our services.Sincerely,Carlton Inn Midway Management Team

2/10 Terrible

Giovanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Geet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was pretty good stay. Only the toiletries were out, but were immediately refilled once i told the receptionist
Stayed 1 night in Mar 2024

2/10 Terrible

Valeriia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a room with 2 queen-size beds for 2 adults and a child. Upon arrival, we were given a room with one queen-size bed and told that they would bring a mattress, we refused and began to insist that we need 2 queen-size beds, we were told there was nothing we could do! The room stinks of cigarettes!
Stayed 1 night in Mar 2024

10/10 Excellent

Monique

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff members were super nice, I felt a little unsafe on my first day but eventually got used to it for the rest of the weekend. Really comfy rooms too.
Stayed 2 nights in Mar 2024

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sheets smelled and lots of broken windows
Stayed 1 night in Feb 2024

10/10 Excellent

Rabah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

David M.

Stayed 2 nights in Dec 2023

6/10 Okay

Joseph

Liked: Staff & service
Stayed 1 night in Feb 2024

8/10 Good

John, Falmouth

Stayed 1 night in Jan 2024

2/10 Terrible

K

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I don't know if the people who rated it never stayed anywhere nice before but this was literally a roach motel. Rooms looked like they've seen crime scenes before, hair and mold in the tubs and bathroom walls. Only thing that looked clean was the bed thank God. But we saw a roach the next morning crawling on the desk next to the TV. I wanted to burn all my clothes but threw EVERYTHING immediately into the washer as soon as I got home.
Stayed 1 night in Dec 2023

2/10 Terrible

Sandra

Stayed 1 night in Jan 2024

6/10 Okay

daisy

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Remote control didn’t function. No soap on dispenser. Toilet kept not flushing certain times.
Stayed 1 night in Jan 2024

4/10 Poor

Riley

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Our door was opened before we even got to our room , and the front desk would not give us another room, not to mention the door would need to be slammed to be closed.On top of that just a very low quality stay overall .
Stayed 2 nights in Dec 2023

4/10 Poor

Edwina

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom tub was dirty and it was stopped up. Also the sink wouldnt stop dripping water
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Need more breakfast options!
Idk who cooked those rubbery ass eggs but there were HORRIBLE!!! That was my first time, and my last time there. I guess if u want something cheap and without your price I guess Carlton Inn is the place to be. But food wise? Try again my boy👎
Stayed 3 nights in Jan 2024

6/10 Okay

Jeidy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

2/10 Terrible

Sydney

Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Darian

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Light switch socket was broken and in the wall. Bed was super squeaky, before we did anything to make it squeak. But the room gets the job done
Stayed 1 night in Dec 2023

6/10 Okay

John

Liked: Staff & service
Disliked: Property conditions & facilities
Overnight Stay Good, Longer Stays Questionable
Like 👍 my review! We had an overnight stay at "Carlton Inn Midway'' and it met our low expectations when it comes to price, value, and location. We chose the location due to its close proximity to the Chicago Midway International Airport (MDW) after landing around 2:00AM and departing the next morning to the Pulaski Chicago Transit Agency Station to Downtown Chicago. We completely forgot about the complimentary shuttle service and should've used it after having issues finding a car sharing service from MDW. The customer service was very helpful especially with the late check in and early check out. The continental breakfast was not reflective of the official photographs on their website but they had varieties including hot and cold foods that can be served. The internet was sufficient for quick emails but the connection wasn't stable. We weren't able to turn on the television and go through other channels successfully, making us curious if they had no cable channels. The furniture in the bedroom and bathroom was outdated but it looks like they are undergoing some renovations in other rooms. We would advise not walking around barefoot since the floors and areas around the room may need deeper cleaning. All in all, the place is great for a quick and overnight stay especially being nearby MDW but it is debatable on staying at the "Carlton Inn Midway" again.
Stayed 1 night in Dec 2023

2/10 Terrible

Yang

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst place I stayed during my trip. Room was smelly, air condition was weak, and it was very dirty inside. Bathtub had rusty spots. Very narrow and crowded packing.
Stayed 2 nights in Dec 2023

2/10 Terrible

Alanna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ulysses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff
Stayed 1 night in Dec 2023

10/10 Excellent

angel

Business traveller
exelentbery good
Stayed 1 night in Dec 2023

6/10 Okay

Brett

Stayed 1 night in Dec 2023

6/10 Okay

Eric

Disliked: Cleanliness, amenities, property conditions & facilities
Outdated and a bit dirty.
Stayed 1 night in Dec 2023

4/10 Poor

Francisco

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room wasn’t fully cleaned. When I move the sofa for additional room to sleep I found a lot of trash under the sofa.
Stayed 2 nights in Dec 2023

2/10 Terrible

Freida

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was not clean. There was hair in the shower and along the baseboard. That really did not matter because I could not take a shower. I let the water run for 10 minutes and it never got hot. I had to compromise with this sink. The handle was broken on the sink so that was also challenging. It was too late for me to go back to the office to address the shower issue since we already went over there to address an issue with the volume on the TV. there was no place to order or purchase food from. The surrounding area looked shady, so I'll was not willing to risk it.
Stayed 1 night in Dec 2023

6/10 Okay

Desire

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Zelene

Stayed 1 night in Dec 2023

4/10 Poor

Anna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Quentin, Charleston

Liked: Cleanliness, amenities
Stayed 1 night in Dec 2023

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sink had some black dirt on it, the floors were sticky and there was hair on the bed. It also smelled unclean! At least the staff was nice and helpful!
Stayed 1 night in Dec 2023

8/10 Good

Angel

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from abdul on 14 Dec 2023
Thanks for your feedback we look forward to see you again

6/10 Okay

michael

Disliked: Cleanliness, staff & service, amenities
Outdated rooms, old wallpaper and carpeting. Room and bathroom were clean but not maintained well. No bugs or insects. Fridge and tv worked well.
Stayed 2 nights in Dec 2023
Response from abdul on 14 Dec 2023
Thanks for staying with us We really appreciate your business and will be looking forward to seeing you again with more improvements.

2/10 Terrible

Larry

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had booked this hotel earlier in the day and we did not arrive till late evening, the hotel check in clerk was very nice. After we checked in and took a shower later on that evening we both woke up itching and we took the lower sheet off the bed and it smelled like urine. We took a shower again and packed our things and left, I will never go back here again!!!!!
Stayed 1 night in Dec 2023
Response from abdul on 15 Dec 2023
thank you so much for your feedback, we are very sorry for the inconvenience. we look forward seeing you again.

8/10 Good

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
If you hold the key card near your phone it stops working

6/10 Okay

Gabriel, Horizon City

Stayed 2 nights in Dec 2023
Response from abdul on 15 Dec 2023
thank you so much for your feedback, we look foward seeing you again.

6/10 Okay

christopher, Detroit

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from abdul on 14 Dec 2023
thanks for your review will be looking forward to see you again

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for my little team
Stayed 1 night in Dec 2023
Response from abdul on 15 Dec 2023
thank you so much for your feedback, we look forward seeing you again.

10/10 Excellent

Mya

Stayed 3 nights in Nov 2023