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Reviews of Red Lion Hotel & Conference Center Cheyenne

3 out of 5
Red Lion Hotel & Conference Center Cheyenne
204 W Fox Farm Rd, Cheyenne, WY

Reviews

7.0

Good

Rating 10 - Excellent. 266 out of 1004 reviews" "
Rating 8 - Good. 285 out of 1004 reviews" "
Rating 6 - Okay. 194 out of 1004 reviews" "
Rating 4 - Poor. 149 out of 1004 reviews" "
Rating 2 - Terrible. 110 out of 1004 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Amanda, Boise

Stayed 1 night in Apr 2024
Response from Krystal Falk on 9 May 2024
Dear Amanda,Thank you for taking the time to give us a rating about your stay. We are happy to see for the most part you did enjoy your stay with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

6/10 Okay

Callie

Liked: Cleanliness, amenities
Checking in was easy. The room was okay, but some updating is badly needed. Very dirty, worn out chair in the room. The TV is old with outdated channel guide. In the morning at 7am tried calling front desk, no answer. Went down to front desk at 7:30am and no one was there.
Stayed 1 night in May 2024
Response from Krystal Falk on 6 May 2024
Dear Callie,Thank you for taking the time to write a review. We are happy your check in was easy. We are currently working on remodeling our hotel. We hope to see you again in the future so you can see the updates that were made.Yours in Hospitality,Krystal Falk

6/10 Okay

Darrel

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Needs updating. Booked based on restaurant and it closes at 8. Which we arrived at 8:10. Should post closing time as after a long day of driving we did not want to go out. Bathtub dripped water all night. Linens were good as was temperature in room. Carpets were stained.
Stayed 1 night in May 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Krystal Falk on 2 May 2024
Dear James,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

4/10 Poor

cesar

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Krystal Falk on 2 May 2024
Dear Cesar,Thank you for taking the time to give us a rating about your stay. We are sorry to see you did not enjoy your stay. We hope to see you again in the future so we can show you just how great our hotel really is.Yours in Hospitality,Krystal Falk

8/10 Good

Joseph

Stained carpet and furniture
Stayed 3 nights in Apr 2024
Response from Krystal Falk on 29 Apr 2024
Dear Joseph,Thank you for taking the time to share your feedback. We are sorry you were not happy with the carpet and furniture. We are working on making updates to keep our guests happy. We hope to see you again in the future.Yours in Hospitality,Krystal Falk

10/10 Excellent

rufus

Liked: Cleanliness, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Krystal Falk on 22 Apr 2024
Dear Rufus,Thank you for taking the time to write a review about your stay. We are happy to see you enjoyed your time and found the staff to be great. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

8/10 Good

Maureen, Tucson

Liked: Cleanliness, staff & service, amenities
The staff were wonderful. Extremely helpful, professional and very nice!
Stayed 4 nights in Apr 2024
Response from Krystal Falk on 22 Apr 2024
Dear Maureen,Thank you for taking the time to write a review about your stay. We are happy you found the staff to be wonderful, extremely helpful, professional, and very nice. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

8/10 Good

Matt

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No bathroom fans, good location, front entryway is big, lounge area serves food when they're open.
Stayed 1 night in Apr 2024
Response from Krystal Falk on 22 Apr 2024
Dear Matt,Thank you for taking the time to share your feedback with us. We are sorry your did not have a fan. We will have our team look into this. We are happy to see you enjoyed the location of the hotel and the lounge. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

4/10 Poor

Kenneth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Krystal Falk on 22 Apr 2024
Dear Kenneth,Thank you for taking the time to give us a rating about your stay. We are sorry to see you did not enjoy your stay. We hope to see you again in the future so we can show you just how great our hotel really is.Yours in Hospitality,Krystal Falk

10/10 Excellent

Trevor

Stayed 1 night in Apr 2024
Response from Krystal Falk on 9 May 2024
Dear Trevor,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay and found the hotel to be everything you needed during your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

4/10 Poor

Trina

Travelled with family and small children
Hotel was under construction, lights in room didn't work , nor the remote.
Stayed 1 night in Apr 2024
Response from Krystal Falk on 18 Apr 2024
Dear Trina,Thank you for taking the time to share your feedback with us. We are sorry your lights didn't work in part of your room. We will look into this and makes sure the problem has been fixed. You should be hearing from expedia soon about the discount we offered. We hope to see you again in the future so we can show you just how great our hotel really is.Yours in Hospitality,Krystal Falk

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 2 nights in Jan 2024
Response from Krystal Falk on 15 Apr 2024
Dear Gary,Thank you for taking the time to write a review about your stay. We are happy to see you enjoyed your time and found your stay to be nice. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

10/10 Excellent

Michael

Liked: Cleanliness
Room was kind of bare and there was a humming noise all night.
Stayed 1 night in Apr 2024
Response from Krystal Falk on 15 Apr 2024
Dear Michael,Thank you for taking the time to share your feedback. We are happy to see you enjoyed your stay. We are sorry there was noise in your room during the night. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

6/10 Okay

marlyn, Torrington

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom had something splattered on the bathroom counter and floor wasn’t clean.
Stayed 1 night in Apr 2024
Response from Krystal Falk on 15 Apr 2024
Dear Marlyn,Thank you for taking the time to share your feedback. We are sorry to see you were not happy with your stay. We will use your comments as we work to improve. We hope to see you again in the future.Yours in Hospitality,Krystal Falk

4/10 Poor

Helena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shabby, worn, dirty. Will not stay there again.
Stayed 1 night in Apr 2024
Response from Krystal Falk on 12 Apr 2024
Dear Helena,Thank you for your feedback. We are sorry to see you were not happy with your stay. We are working on making updates to our hotel and we hope to see you again in the future so you can see the changes we made.Yours in Hospitality,Krystal Falk

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access off I-80, very pleasant and professional staff, room was clean and bed comfortable. Good stay.
Stayed 1 night in Apr 2024
Response from Krystal Falk on 8 Apr 2024
Dear Ron,Thank you for taking the time to write a review about your recent stay with us. We are happy to see you enjoyed the location and found it easy access off I-80, the staff was professional, your room was clean, and you enjoyed your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

8/10 Good

Shay

Travelled with group
Liked: Cleanliness, property conditions & facilities
Absolutely gorgeous and super big love the main lobby area has a bunch of different different options just overall comforting
Stayed 1 night in Mar 2024
Response from Krystal Falk on 4 Apr 2024
Dear Shay,Thank you for taking the time to write a review about your stay. We are happy to see you found the hotel to be gorgeous, super big, and with different options for comfort. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

4/10 Poor

Hunter

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bed was terrible. Couldn’t sleep.
Stayed 1 night in Mar 2024
Response from Krystal Falk on 2 Apr 2024
Dear Hunter,Thank you for your feedback. We are sorry you found the bed to be terrible. We hope to see you again in the future so we can show you how great our beds are and you can get some good sleep.Yours in Hospitality,Krystal Falk

10/10 Excellent

Nichole

Travelled with family
Liked: Amenities, property conditions & facilities
Use to country quiet when sleeping so the traffic noise kept me awake most the night. Otherwise had a very nice stay.
Stayed 1 night in Mar 2024
Response from Krystal Falk on 2 Apr 2024
Dear Nichole,Thank you for taking the time to write a review about your stay. We are happy you had a very nice stay with us. We are sorry the traffic noise kept you awake. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

10/10 Excellent

Bernadette, Aurora

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in the middle of remodeling. The staff and amenities were very accommodating. We stayed one night while my husband was on a job. For the price it was great. We would stay at the red lion in again in the future.
Stayed 1 night in Mar 2024
Response from Krystal Falk on 1 Apr 2024
Dear Bernadette,Thank you for taking the time to write a review about your stay. We are happy you found the staff and amenities to be very accommodating. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

10/10 Excellent

Tonya, Layton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely amazing! It was just myself and two small kids and the staff went above and beyond for us. I was so thankful! The pool was a bit cold and closed at an odd time, but hopefully truly loved our stay!
Stayed 1 night in Mar 2024
Response from Krystal Falk on 1 Apr 2024
Dear Tonya,Thank you for taking the time to write a review about your stay. We are happy you found the staff to be amazing and you enjoyed your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

10/10 Excellent

Amanda

Travelled with family, Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside is so cool, the room was clean and spacious and easily accessible from the freeway. We had to wait out a blizzard on a cross country move and the staff were super friendly, helpful and reassuring. My cat really enjoyed it too, nice window close to the floor for him to check out the view from. 10/10 would stay again, wish we were able to extend our stay and enjoy the pool!
Stayed 1 night in Mar 2024
Response from Krystal Falk on 27 Mar 2024
Dear Amanda,Thank you for taking the time to write a review about your stay. We are happy to see you found your room to be clean, spacious, and your cat enjoyed the window view. We hope you have safe travels during your move and look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

6/10 Okay

Andres T

Business traveller
Liked: Staff & service
Was ok, expected better
Stayed 1 night in Mar 2024
Response from Krystal Falk on 25 Mar 2024
Dear Andres,Thank you for taking the time to write a review about your stay. We are sorry we did not provided what you expected. We hope to see you you again in the future so we can show you just how great our hotel really is.Yours in Hospitality,Krystal Falk

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Krystal Falk on 15 Apr 2024
Dear James,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your time with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

2/10 Terrible

Vaidas

Disliked: Cleanliness, staff & service, property conditions & facilities
Bsvdvdv
Stayed 1 night in Jan 2024
Response from Krystal Falk on 20 Mar 2024
Dear Vaidas,Thank you for taking the time to give us a rating about your stay. We are sorry to see you did not enjoy your stay with us. We hope to see you again so we can show you just how great our hotel really is.Yours in Hospitality,Krystal Falk

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Krystal Falk on 21 Mar 2024
Dear Samantha,Thank you for taking the time to give us a rating. We are sorry to see you are not happy with our hotel. We have taken the steps needed to be sure our guests are happy in the future.Yours in Hospitality,Krystal Falk

8/10 Good

Harm, Armstrong

Service
Stayed 1 night in Mar 2024
Response from Krystal Falk on 18 Mar 2024
Dear Harm,Thank you for taking the time to write a review about your stay. We are happy to see you enjoyed the service during your stay. We look forward to seeing you again in the future.Your in Hospitality,Krystal Falk

10/10 Excellent

travis, New plymouth

Stayed 1 night in Mar 2024
Response from Krystal Falk on 4 Apr 2024
Dear Travis,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

10/10 Excellent

Jazzmine

Travelled with partner
Liked: Amenities, property conditions & facilities
I will stay again
Stayed 1 night in Mar 2024
Response from Krystal Falk on 14 Mar 2024
Dear Jazzmine,Thank you for taking the time to write a review about your stay. We are happy to see you would stay with us again in the future. We look forward to your next stay.Yours in Hospitality,Krystal Falk

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again
Stayed 4 nights in Mar 2024
Response from Krystal Falk on 12 Mar 2024
Dear Michael,Thank you for taking the time to write a review. We are happy to see you would stay with us again in the future. We look forward to your next stay.Yours in Hospitality,Krystal Falk

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Krystal Falk on 12 Mar 2024
Dear Lynn,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Krystal Falk on 8 Mar 2024
Dear Thomas,Thank you for taking the time to write a review about your stay. We are happy to see you enjoyed your time and found the staff to be friendly. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

10/10 Excellent

Eileen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Every staff member goes out of their way to be helpful.
Response from Krystal Falk on 6 Mar 2024
Dear Eileen,Thank you for taking the time to write a review about your stay. We are happy you found all the staff going out of their way to be helpful. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

4/10 Poor

Carmen

Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stephen was great and accommodating- however I was surprisingly disappointed with the quality of the rooms. I’ve stayed with RL before and this was so below the bar… smelly, dirty, broken furniture. I’m grateful I left, to be honest. It felt dirty and creepy.
Stayed 1 night in Mar 2024
Response from Krystal Falk on 4 Mar 2024
Dear Carmen,Thank you for your feedback. We are happy you found Stephan to be great and accommodating. We are sorry you were not happy with your room. We are working on making changes and hope you will stay with us again in the future to see the changes made.Yours in Hospitality,Krystal Falk

8/10 Good

Donna

Stayed 1 night in Feb 2024
Response from Krystal Falk on 21 Mar 2024
Dear Donna,Thank you for taking the time to give us a rating about your stay. We are happy to see for the most part you did enjoy your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

8/10 Good

Johnathan

Stayed 2 nights in Feb 2024
Response from Krystal Falk on 20 Mar 2024
Dear Johnathan,Thank you for taking the time to give us a rating about your recent stay. We are happy to see for the most part you did enjoy your time with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

8/10 Good

Sarah

Travelled with partner
Disliked: Property conditions & facilities
Very old
Stayed 1 night in Feb 2024
Response from Krystal Falk on 26 Feb 2024
Dear Sarah,Thank you for your feedback. We are sorry you feel the hotel is old. We are working on making updates to keep our guests happy. We hope to see you again in the future.Yours in Hospitality,Krystal Falk

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
The hotel and room seem very nice
Stayed 1 night in Feb 2024
Response from Krystal Falk on 15 Feb 2024
Dear Brian,Thank you for taking the time to write a review about your stay. We are happy the hotel and room seem very nice. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

8/10 Good

Brian

Stayed 1 night in Feb 2024
Response from Krystal Falk on 20 Mar 2024
Dear Brian,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your time with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

8/10 Good

rufus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff makes it a pleasure.
Stayed 1 night in Feb 2024
Response from Krystal Falk on 13 Feb 2024
Dear Rufus,Thank you for taking the time to write a review about your stay. We are happy to see the staff made your stay pleasurable. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
I will not stay here again
Hotel and Hotels.com show this as a hotel with a restaraunt. This restaraunt has been closed for months for "reasons i cannot disclose"according to petson i spoke to after asking to speak to the manager. whoever that petson is, they were unavailable for entire two night stay. I paid fkr two breakfasts (not part of rack rate) was offered an opportunity to go to a stand i. the hotel that lacked healthy choices. when i asked to have the breakfasts refunded, they could not as i booked with hotels.com. They were going to loom into it and get back to me. 5 days later i have not heard from them. Hotel is poorly managed, and frustration of staff is obvious to many guests I spoke with.
Stayed 2 nights in Feb 2024
Response from Krystal Falk on 8 Feb 2024
Dear Traveler,Thank you for taking the time to write a review about your recent stay with us at our hotel. We really appreciate your comments and are very sorry for the conditions encountered. We will address your comments with our team as we work to improve our guest experience for future guests. Your feedback is genuinely appreciated, as it is the first step in helping us improve our services. We hope you will come visit us in the future.Yours in Hospitality,Krystal Falk

8/10 Good

Diana

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Krystal Falk on 8 Feb 2024
Dear Diana,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay and found the hotel to be everything you needed. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

10/10 Excellent

cecilia

Stayed 1 night in Jan 2024
Response from Krystal Falk on 20 Mar 2024
Dear Cecilia,Thank you for taking the time to give us a rating about your stay. We are happy to see you enjoyed your stay with us. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

6/10 Okay

George

Stayed 1 night in Jan 2024
Response from Krystal Falk on 31 Jan 2024
Dear George,Thank you for taking the time to give us a rating about your stay. We are happy to see for the most part you did enjoy your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

6/10 Okay

Charles

Travelled with family
Disliked: Property conditions & facilities, room comfort
Ok, but needs improvement
The hotel is in the process of a much needed remodel. It is rather run down and old. Beds are hard as rocks, but staff was very friendly. Breakfast left a lot to desire too. If your looking for a clean room with no frills, then look no further.
Stayed 2 nights in Jan 2024
Response from Krystal Falk on 29 Jan 2024
Dear Charles,Thank you for taking the time to share your feedback. We are happy to see you found the staff to be very friendly. We are sorry you were not happy with the rest of your stay. We hope to see you again in the future so you can enjoy the remodeled rooms.Yours in Hospitality.Krystal Falk

8/10 Good

Derek, spokane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
old school redlion! easy to get to the freeway, lots of parking available for large vehicles and the staff there was super nice
Response from Krystal Falk on 22 Jan 2024
Dear Derek,Thank you for taking the time to write a review about your stay. We are happy to see you found the location to be easy to get to the freeway, lots of parking, and the staff was super nice. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

6/10 Okay

Devin

Stayed 2 nights in Jan 2024
Response from Krystal Falk on 22 Jan 2024
Dear Devin,Thank you for taking the time to give us a rating about your stay. We are happy to see for the most part you did enjoy your stay. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

10/10 Excellent

Patson

Liked: Cleanliness, staff & service, property conditions & facilities
Picked up by their polite Shuttle driver
Stayed 1 night in Jan 2024
Response from Krystal Falk on 10 Jan 2024
Dear Patson,Thank you for taking the time to share your feedback. We are happy to see you were picked up by our driver. We look forward to seeing you again in the future.Yours in Hospitality,Krystal Falk

6/10 Okay

Gwen

Business traveller
Liked: Staff & service
Average hotel - it was an older hotel being renovated
Stayed 1 night in Jan 2024
Response from Krystal Falk on 10 Jan 2024
Dear Gwen,Thank you for taking your time to share your feedback. We are currently being remodeled and excited for the finish. We hope to see you again in the future.Yours in Hospitality,Krystal Falk