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Reviews of Comfort Inn & Suites

2.5 out of 5
Comfort Inn & Suites
201 West Fox Farm Road, Cheyenne, WY

Reviews

9.2

Wonderful

Rating 10 - Excellent. 501 out of 691 reviews" "
Rating 8 - Good. 138 out of 691 reviews" "
Rating 6 - Okay. 28 out of 691 reviews" "
Rating 4 - Poor. 11 out of 691 reviews" "
Rating 2 - Terrible. 13 out of 691 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean and convenient property. Staff is super friendly. Would stay here again, no doubt.
Stayed 1 night in Apr 2024

10/10 Excellent

Siann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs a little bit more parking area.
Stayed 1 night in Apr 2024

10/10 Excellent

Lysa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and accommodating
Stayed 7 nights in Mar 2024

10/10 Excellent

Linda

Stayed 1 night in Apr 2024

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed. Nice room. Clean. Quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024

10/10 Excellent

Franklin H

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique: hotel had a welcome area with popcorn, good cookies, lemonade... and prompt to solve problems or request. I recommend this hotel to travelers..
Stayed 1 night in Apr 2024

2/10 Terrible

Tonya, Layton

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had sever medical issues while on vacation with my family. I was taken out of our hotel room by ambulance and had to remain at the hospital awaiting surgery for several days. My husband tried to extend our stay here for him and our 2 & 4 yr old girls. They denied him, told him they were all of a sudden full and to look somewhere else because we booked through Expedia. Absolutely ridiculous! Highly would not recommend. The hospital had to get involved to help find them loading that would accommodate them. Would highly recommend the Red Lion! Wonderful place!
Stayed 1 night in Apr 2024

8/10 Good

Bonnie, Park City

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very polite and helpful m
Stayed 1 night in Apr 2024

10/10 Excellent

Richard

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than a very windy day {40 mph steady} Comfort Inn exceeded all expectations. Josh was great at check in, property VERY clean. Huge TV in our room
Stayed 1 night in Apr 2024

10/10 Excellent

Antonio

Stayed 1 night in Feb 2024

10/10 Excellent

Kelli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Friendly clerk. Room was bigger and nicer than I booked so that is a plus!
Stayed 1 night in Mar 2024

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

10/10 Excellent

Ben

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great, comfortable beds, even the roll away beds were very nice. Breakfast was good, and we loved that they do vreakfast until 10 ejem so many other places stop at 9. The pool area was good, kind of small, but clean and well kept.
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept. Comfortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Marline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Elvio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Debra

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

LIsa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We experienced great customer service, all staff were friendly and helpful. The pool and hot tub were perfect temperatures and exceptionally clean. Our room was very comfortable and quiet. Our stay was pleasant, thank you!
Stayed 2 nights in Mar 2024

10/10 Excellent

Larry, Chehalis

Stayed 1 night in Mar 2024

10/10 Excellent

randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
on a noisy street but otherwise great
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great place. It is clean and friendly. There is a Taco John’s 1/8 mile away!
Stayed 1 night in Feb 2024

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice and quiet place to stay when coming into visit friends
Stayed 3 nights in Feb 2024

10/10 Excellent

Steven

Stayed 1 night in Feb 2024

10/10 Excellent

Brenda

Stayed 1 night in Jan 2024

10/10 Excellent

Kristi

Stayed 1 night in Jan 2024

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Catie- Front Desk Agent on 12 Jan 2024
Thank you, Duane!We are so glad to hear you enjoyed your stay with us. We hope to see you soon and safe travels!

10/10 Excellent

Kathryn

Stayed 1 night in Jan 2024
Response from Chelsey-FD on 28 Jan 2024
Hello Kathryn, thank you so much for taking the time to leave us a review, we are so happy to hear that you had a great stay with us, as we strive to give our guests the best experience while staying here with us. We do hope to see you again the next time you are traveling through Cheyenne!

8/10 Good

tony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, friendly, competent staff!! Breakfast restock could use some improvement so I don't have to ask the front desk only to be told that the breakfast staff is over there somewhere. Yes I found them and they restocked immediately. Hot tub was lukewarm. This is why we switched hotels.
Stayed 1 night in Dec 2023
Response from Catie- Front Desk Agent on 12 Jan 2024
Tony, I'm sorry to hear about the re stock issues with breakfast but glad our team was able to get it restocked quickly for you. It is very unfortunate that our hot tub was down and we absolutely apologize for this as well. We hope that you come and visit us again soon to see it in working action for some great relaxation! If there's anything else we can do to improve the quality of your next stay, please don't hesitate to reach out.

10/10 Excellent

Mira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
A lovely place to stay. Good breakfast, comfortable bed, nice and quiet on the 4th floor. The staff could not have been friendlier, they were helpful and very nice.
Stayed 1 night in Dec 2023
Response from Catie- Front Desk Agent on 10 Jan 2024
Mira, Thank you so much for a wonderful review. We are so glad you enjoyed your stay and had some peace and quiet while traveling. We hope you stop in again on your next visit to Cheyenne!

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Catie- Front Desk Agent on 10 Jan 2024
Thank you Tina for an excellent review! We are glad to hear you enjoyed your stay with us and hope we see you on your next visit to Cheyenne!

10/10 Excellent

Talia

Stayed 1 night in Dec 2023
Response from Catie- Front Desk Agent on 21 Jan 2024
Thank you Talia! We are thrilled to know you enjoyed your time at our hotel. Come see us again soon for another great stay!

8/10 Good

Linda

Stayed 2 nights in Dec 2023
Response from Catie- Front Desk Agent on 31 Dec 2023
Linda, Thank you for leaving us a review. If there is anything we can do to provide a better overall experience please do not hesitate to reach out to us! We hope to see you again soon to provide a unique and memorable experience. Happy New Year!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family overnight stay
I was very happy with my stay. Catie did an awesome job at check-in. Super friendly and imparted all of the knowledge I needed to know; even let me know that they remodeled and the pool key card receiver wasn't working and told me to call before we left the room so someone could meet us there to open it up. The room was SO clean! The beds were pretty much the same comfortability as everywhere else. The bathroom was basically spotless. The pool and hot tub were great. For breakfast, they had scrambled eggs, bacon, waffles, cold cereal, breads, muffins, yogurt, milk, juice, coffee, tea bags and hot chocolate packets. Also, the lady who was the attendant was helpful and kind. Wish I got her name! Would definitely stay here again. Had two littles under five. They slept well (little outside noise).
Stayed 1 night in Dec 2023
Response from Catie- FD on 25 Dec 2023
Jennifer, Thank you for such a wonderful review. We enjoyed having you and your family stay with us! I am so glad that the kiddos were able to sleep nice and sound, I know that can be tough away from home and I so enjoyed getting to meet you all! We hope to see you anytime you're in the area. Safe travels and happy holidays!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT STAFF
The staff there is very friendly and so helpful! Great job!
Stayed 1 night in Dec 2023
Response from Catie- FD on 16 Dec 2023
Diane, Thank you so much for taking the time to leave us great feedback! Our team strives to take excellent care of our guests and we are so happy that you enjoyed your stay with us. We hope that you stop by and see us again anytime you're in the Cheyenne area!

8/10 Good

Melanie

Stayed 3 nights in Nov 2023
Response from Chelsey- FD on 14 Dec 2023
Melanie, thank you so much for taking the time to leave us a review, we are sorry to hear that we could not give you the 10 out of 10 experience we strive to give our guests while staying here, we do hope to see you again the next time you are traveling through Cheyenne!

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Catie- FD on 9 Dec 2023
Holly, Thank you so much for taking the time to leave us a great review! We are so glad you were able to stay with us. We hope to see you next time you visit Cheyenne!

10/10 Excellent

Paul and Alice

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely helpful.
Stayed 1 night in Dec 2023
Response from Chelsey- FD on 5 Dec 2023
Paul and Alice, thank you for taking the time to leave us a review, we are happy to hear that you had a great stay with us, as we strive to give our guests the best experience while staying here with us. We do hope to see you again the next time you are traveling through Cheyenne!

8/10 Good

Stewart

Stayed 1 night in Nov 2023
Response from Chelsey- FD on 22 Nov 2023
Stewart, thank you so much for taking the time to leave us a review, we are sorry to hear that we could not give you the 5 out of 5 experience while staying here with us, as we strive to give our guests the best experience while staying here with us. We do hope to see you again the next time you are traveling through Cheyenne!

8/10 Good

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a decent hotel. It was clean and comfortable. We were on the 1st floor. If you have a sensitive smeller, the odor of chlorine is overwhelming (from the pool). We appreciated daily cleaning service. It's very quiet. Parking spots are very tight. Short drive to the downtown area. Eat at Rib & Chop house - it's excellent!
Stayed 2 nights in Nov 2023
Response from Chelsey- FD on 22 Nov 2023
Doug, thank you so much for taking the time to leave us a review, we are sorry to hear that we could not give you a 5 out of 5 experience while staying here. We are sorry about the issues you were having with the smell of chlorine. We do hope to see you again the next time you are traveling through Cheyenne!

8/10 Good

Joseph

Liked: Staff & service, amenities, property conditions & facilities
Online said sleeps 3 assumed it would have a pullout not just a chair. Great customer service, everything was clean. I would stay here again
Stayed 1 night in Nov 2023
Response from Comfort Inn and Suites on 19 Nov 2023
Joseph, thank you so much for taking the time to leave us some feedback! We're sorry to hear about the confusion, and happy to provide a rollaway on any stays with us in the future to accommodate our guests. We are glad to hear that you enjoyed your stay and would return! We hope to see you soon!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Chelsey- FD on 14 Nov 2023
William, thank you so much for taking the time to leave us a review, we are so happy to hear that you had a great stay with us, as we strive to give our guests the best experience while staying here with us. We hope to see you again the next time you are traveling through Cheyenne!

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just a bed for 6-7 hrs for a 1500 mile drive.
Stayed 1 night in Oct 2023
Response from Comfort Inn & Suites on 13 Nov 2023
Jane, thanks for choosing us as your resting place! Stay safe in your journey!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best places I've ever stayed. The employees here really care about your experience here. They are polite and helpful. Clean, lots of amenities, convenient to I-80. Everything was perfect.
Stayed 1 night in Oct 2023
Response from Chelsey-FD on 24 Oct 2023
Debra, thank you so much for taking the time to leave us a review, we are so happy to hear that you had a great stay with us, as we strive to give our guests the best experience while staying here with us. We hope to see you again the next time you are traveling through Cheyenne!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The cookies at check in
Stayed 1 night in Oct 2023
Response from Chelsey-FD on 19 Oct 2023
James, thank you so much for taking the time to leave us a review, we are so happy to hear that you enjoyed your stay with us as well and the complimentary cookies. We hope to see you again the next time you are traveling through Cheyenne!

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big rooms and quiet property
Super friendly staff. Fresh popcorn in the lobby. A welcome treat. Big rooms and quiet. The place was sold out the night, but we never heard any noise during our stay. Only downside was both the pool and fitness areas were closed for renovation.
Stayed 1 night in Oct 2023
Response from Chelsey- FD on 12 Oct 2023
Paul, thank you so much for taking the time to leave us a review, we are so happy to hear that you had a great stay with us, as we strive to give our guests the best experience while staying here with us. We do hope to see you again the next time you are traveling through Cheyenne!

10/10 Excellent

Lisa, Roseburg

Stayed 1 night in Oct 2023
Response from Chelsey- FD on 28 Oct 2023
Lisa, thank you so much for taking the time to leave us a review, we are so happy to hear that you had a great stay with us as we strive to give our guests the best experience while staying here with us. We hope to see you again the next time you are traveling through Cheyenne!

10/10 Excellent

Edward, Grass Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Room was very comfortable and in excellent condition. Breakfast was way above average. Parking and access slightly limited due to construction out front. TV was large and of high quality.
Stayed 1 night in Oct 2023
Response from Chelsey- FD on 5 Oct 2023
Edward, thank you so much for taking the time to leave us a review. We do apologize for the construction that was going on during your stay, we understand how frustrating that can be. We do hope to see you again the next time you are traveling through Cheyenne!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice hotel. Other than some fast food options, we could not find any descent eateries in this area.
Stayed 1 night in Sep 2023
Response from Chelsey- FD on 5 Oct 2023
Don, thank you so much for taking the time to leave us a review, we are so happy to hear that you had a great stay with us, as we strive to give our guests the best experience while staying here with us. We hope to see you again the next time you are traveling through Cheyenne!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Chelsey- FD on 5 Oct 2023
Gary, thank you so much for taking the time to leave us a review, we are so happy to hear that you had a great stay with us, as we strive to give our guests the best experience while staying here with us. We hope to see you again the next time you are traveling through Cheyenne!