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Reviews of 1 Hotel Mahkota Cheras

2.5 out of 5
1 Hotel Mahkota Cheras
31G, Jalan Panglima, Bandar Mahkota Cheras, Cheras, Selangor

Reviews

5.0
Rating 10 - Excellent. 1 out of 9 reviews" "
Rating 8 - Good. 2 out of 9 reviews" "
Rating 6 - Okay. 1 out of 9 reviews" "
Rating 4 - Poor. 1 out of 9 reviews" "
Rating 2 - Terrible. 4 out of 9 reviews" "

5.0/10

Cleanliness

4.6/10

Staff & service

8.0/10

Amenities

5.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Abu Hasan, KUANTAN

Business traveller
Liked: Amenities
👍
Stayed 1 night in Nov 2023

2/10 Terrible

Puvanendran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Es, Btho

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel and stupid staff
Stupid staff hotel and very slow. Worst services. Not recommendation at all
Stayed 1 night in Jul 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Disappointed during the check in
We have been spend more than 30mins for my relative check in which the check in personnel not allow my relative to check in during their stay even the guest name & IC number are correct as they keep mentioned our booking number incorrect with their number was given by hotels.com . Eventually, is the hotel check in personnel not familiar with the policy / procedures with hotels.com.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
some suggest
comfortable but the price high a bit, as my experience in the single room only around 60 to 80, if can adjust the price will be better.

2/10 Terrible

dayang hasliza, malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
my online booking via expedia was not honored
I was not allowed to check in and was told the room that i booked was taken. According to the staff he cannot entertain online booking as the hotel's internet was down. I even offered to take a larger room with additional payment but was not accepted. The staff insisted that i booked another larger room and pay in full, eventhough my credit card was already charged for the online booking. After about 1 hour of attempts to negotiating on my part, l checked in into a neighboring hotel which is a lot nicer and have polite staffs too. My call to expedia was also put on hold and was passed to hotel.com, and expedia (not malaysian) without any solution. Total time of my call was more than 28 minutes! This would be my last time using your service and also 1 hotel.

4/10 Poor

Tan

Disliked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
terrible
room sound proofing is terrible. All rooms are smoking room, so expect full blown of cigarette smell even coming from outside of the room (poor insulation). Most of door latch is broken ( i changed 3 rooms to get a room with proper latch). Bed sheets, pillow, towel and blanket are dirty and unhygienic. I do not even dare to use the towel.

10/10 Excellent

TONG CHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2018