- Liked: Staff & service, amenities
Trip Duration: 9 Days The Good Stuff: The food was excellent at their restaurants. We had breakfast daily at the The Brick Oven and also tried the dinner buffet at Royal Indianaa. The room service food was equally yummy. The front office staff, concierge staff, restaurant staff are all very commendable. Special mention would be doorman Roshan. He always had warm greetings for us and took great interest to know if we had a good day and was genuinely concerned when we told him about a mishap we had during the trip. The Not So Good Stuff: The rooms need some upgrading or better maintenance especially the toilets/shower facilities. I don’t see much improvement from my previous visit 5 years ago. Housekeeping staff gave us a really hard time during this trip. Everyday they would forget to replenish something, most of the times it was towels. If you get bath towels you don’t get face towels and vice versa. Mid way through our trip, we were woken up at 4.30am by constant slamming of the door. After 20 minutes of trying to ignore it, we went to check and realized it was the housekeeping staff cleaning the room next door but without putting a door stopper. So every time they went in and out the door slammed. Would recommend this hotel for it’s centralized location and good food options.