Exterior

Reviews of The Temple House

5 out of 5
The Temple House
No.81 Bitieshi Street, Jinjiang District, Chengdu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 46 out of 59 reviews" "
Rating 8 - Good. 9 out of 59 reviews" "
Rating 6 - Okay. 2 out of 59 reviews" "
Rating 4 - Poor. 0 out of 59 reviews" "
Rating 2 - Terrible. 2 out of 59 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from 祁霖 助理客户关系总监 on 11 Nov 2023
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Danny on 11 Nov 2023
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Danny on 11 Nov 2023
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

10/10 Excellent

Shiwei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from 祁霖 助理客户关系总监 on 11 Nov 2023
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

2/10 Terrible

Verified traveller

Disliked: Staff & service
I feel totally ripped off
I feel ripped off by the hotel. I already paid $500 per night. They tricked me to pay extra $200 per night to upgrade to a two bedroom apartment. After two nights I figured out that it’s cheaper and more comfortable to get two standard rooms. This request was declined by hotel staff. The reason they gave me is that they cannot make changes to online order. I guess they can only make one-way change: upgrade only, no downgrade. On top of that I here is no free breakfast for a $700 plus per night hotel.
Stayed 3 nights in Jul 2019
Response from Danny on 11 Nov 2023
Dear guest, thank you for your feedback on the hotel! We deeply feel sorry about your experience during your stay at the hotel. Your valuable feedback is very important to us, and we will inform relevant departments to improve service quality. Looking forward to visiting again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Awesome location. Chengdu is a great city. Way worth the visit.
Stayed 4 nights in Jul 2019
Response from 祁霖 助理客户关系总监 on 11 Nov 2023
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything is good except that the small makeup mirror light doesnt work and there is not a dresser area
Stayed 1 night in Dec 2018

10/10 Excellent

C&S, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The entire stay was amazing. Greeted by friendly staff that could speak English, didn’t hover around for tips. (Although I was happy to give) property was extraordinary with taste and style. Hallway has an attractive scent (asked if they sell the scent but unfortunately they don’t). Didn’t try their food during this trip unfortunately because there are so much options around. The only thing I wasn’t so happy about is the Temperature control in the room. Although it was quite cold outside and I was looking for some warmth indoors, rooms were way too hot even though I turned the AC down to the coldest it could set (19 degrees Celsius) but the lowest temperature the room got was 26 :( my fiancé couldn’t sleep well because of that despite the huge comfortable bed. However, everything else surpassed our expectations and will definitely come back still.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2018

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality guaranteed
I have never once been disappointed staying at a Swire hotel (having been at all three in Beijing, HK and Chengdu) and the Temple House is no exception. It was a perfectly pleasant city hotel through and through. Check-in was smooth and efficient, stylish lobby, soothing and tastefully-decorated rooms (this time we stayed in a suite too), personal touches everywhere (love those m&m jars), indulgent bathrooms, coma-inducing-comfortable beds... in short, your every need catered for, and taken care of so well. The location was also super convenient, being right next to Taikoo Li and a stone’s throw away from the metro station. Excellent Sichuan restaurant across the street as well.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good first visit
Great location. right in the middle of downtown Chengdu yet having it's own sanctuary. Enjoyed the food @ Mi Xun. Asked for bubble wrap or any paper/packing materials & was told hotel does not have any !
Stayed 5 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with fantastic facilities . Highly recommended
Stayed 3 nights in Aug 2017

10/10 Excellent

Rran, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ueber cool place!
Stayed for 3 nights with my family in July 2017. First impression is the staff. Young, smiling, smart, fast, sassy - always felt like I was talking to experts. They all speak sufficient English - in China that is a HUGE difference. Next impression is the feel of the hotel - very chic, traditional+modern. As we used facilities - found each one to be top notch. Including getting bicycles to drive around (though in big cities in China, bicycles are available literally everywhere). One gripe I have is the limited range of food available at the Temple cafe during breakfast. The location is awesome - walking distance to subway station; easy to get around.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located at the heart of Chengdu. Provides excellent room amenities and impressive hospitality.

8/10 Good

Xiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, noisy area
The hotel is next to the core business shopping center, so consider it quite convenient. However, it's loud at night time and early morning! That's the only complaint I had.

10/10 Excellent

DWong, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Temple House has always been on my list to visit for the past two years. I finally did in April and was not disappointed. The design of rooms, use of heritage building and the landscape in public area echo so well with each other. A modern transformation of a place of over thousand years of history. The staff are friendly, helpful and well trainned. The only area of improvement is the uniforms - I guess the more relaxed attire is meant to match the environment but some turn out to be a bit shabby.

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel I've stayed in
The best hotel I've ever stayed in. The staff were so so so helpful. The place is gorgeous. And chengdu is a really interesting place to visit. Couldn't recommend this place anymore. Thanks guys. Can't wait to stay again.

8/10 Good

Devin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Immaculate Amenities & Rooms, Staff Well-Meaning
Our stay was good in certain aspects, particularly that the quality of the room was exceptional, and the amenities were great. The hotel staff, however, messed up our parking validation which caused us to spend a lot time getting out of the parking lot, and I missed my flight. Nevertheless, upon filing a complaint the hotel staff responded by comping my flight change fee and awarding us a free night in their sister hotel in Beijing. This took some of the sting out of the negative experience, but in the future I would like it if the hotel staff was knowledgeable and attentive on making sure parking is validated and all other details are taken care of.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
The Temple House is very nice hotel with great design. Room is big and very comfortable. The location is excellent, just next to the huge complex with lots of shops and restaurants.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chiaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Bolun on 26 Mar 2024
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
地点好,饭店餐好吃,非常适合家庭旅行或商旅
Stayed 6 nights in Mar 2023
Response from 祁霖 助理客户关系总监 on 11 Nov 2023
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

10/10 Excellent

Wai Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable Experience
We got upgraded to a suite for our anniversary celebration. The room cleanliness, hotel facilities and staff service are excellent. Hotel location is perfect with lots of local food and restaurants in proximity. The DaiZi temple is in 3-minute walk. We would definitely choose the Temple House again when we come back to Chengdu next time.
Stayed 3 nights in Dec 2019
Response from Danny on 11 Nov 2023
Dear guest, thank you very much for your compliments on our hotel. We will continue to offer great service to all guests. Thank you again for your recognition of us. Looking forward to your next visit!

10/10 Excellent

Ota

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很棒的住宿
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from 祁霖 助理客户关系总监 on 11 Nov 2023
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Très bel hôtel, avec emplacement de choix près de Tai Koo Li. Chambre élégante même si certains meubles et matériels sont déjà relativement usés... En revanche, inacceptable lorsque l’on pratique de tels prix de ne pas inclure le petit déjeuner!
Stayed 1 night in Nov 2019
Response from Danny on 11 Nov 2023
Dear guest, thank you for your feedback on the hotel! We deeply regret your experience during your stay at the hotel. Your valuable feedback is very important to us, and we will inform relevant departments to improve service quality. Looking forward to visiting again!

8/10 Good

Aidi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错
nicclo性价比更好一些 房间看出去的景色也更好一些
Stayed 1 night in Nov 2019

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Danny on 11 Nov 2023
尊敬的宾客,非常感谢您对我们酒店的好评,我们会再接再厉不辜负您的好评。再次感谢您对酒店的肯定,期待再次光临,祝旅途愉快!

8/10 Good

Qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店很有现代感,设计简洁明快又不失舒适,公寓客厅的灯光很温馨但略显昏暗,服务超赞!
很棒的酒店
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
現地でいきなり追加費用が発生すると言われ、困ってしまった。
Stayed 2 nights in Apr 2019
Response from Fiona on 3 Jun 2019
Dear Guest, Thank you for taking the time to review our House and make comments for us. We feel so sorry to hear that case happened. Kindly keep us posted if there is anything wrong with your bill. We would love to figure out the problem. And we sincerely look forward to staying with us next time and enjoy your stay after all that travelling in China! Wish you all the best Best & Regards Fiona from Communication

10/10 Excellent

Qi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
我们选择的是套房,很舒适,服务也很到位。房间里的水和牛奶啤酒都是免费的,酒店周围吃饭的选择也很多,
Stayed 1 night in May 2019

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
無與倫比
Stayed 2 nights in Apr 2019

10/10 Excellent

qilin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很好
非常愉快的住宿体验
Stayed 1 night in Oct 2018

10/10 Excellent

Tsui Yee Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Lin, guangdong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

10/10 Excellent

michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

elie

La qualité des équipements et de la décoration , le service tout à fait exceptionnel, l’emplacement idéal en font , à mes yeux, l’un des trois meilleurs hôtels au monde...et je passe plus de 100 nuits par an à l’hôtel depuis vingt ans.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
位置绝佳,综合服务一般
房间隔音太差,楼上用洗手台哗啦啦听的一清二楚。午休时间敲敲打打,没办法入睡。 酒店位置不错,紧邻太古里,地铁站5分钟,春熙路周边美食基本15分钟脚程。
Stayed 2 nights in Oct 2018
Response from Fiona on 31 Oct 2018
尊敬的客人,非常感谢您入住成都博舍并抽出宝贵时间分享入住体验。因市政工程建设,非常抱歉对您午休造成困扰。目前已进入工程收尾阶段,期待您的再次莅临,为您提供优质的服务。如果您需要任何帮助,请随时与我们联络。市场传讯部Fiona

8/10 Good

JOAN, 台灣

Liked: Cleanliness, property conditions & facilities, room comfort
在太古里逛街的好飯店
這是個想在太古里逛街的好選擇,鬧中取靜,除了精品百貨附近還有很多小吃,真是太方便了,步行約5-7分鐘到IFS金融中心廣場,還有前往四川著名景區巴士及機場巴士,唯一有待改善的是前台服務員,因為入住前在網路上購物宅配到飯店,快遞員跑了3趟才把貨物送到我們手上,這是這次唯一的美中不足啊!
Stayed 2 nights in Apr 2018

8/10 Good

Jakub

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel, weaker service
The hotel is great in many aspects (design, location etc.), but it is obvious it mainly caters to Chinese customers, sometimes it was difficult to get anyone English speaking at the reception, service was generally the weak point, does not live up to 5* standard in this respect

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel at a central location
It’s impossible to get templed out at the temple house. The building is gorgeous and the room is very well appointed. Loved the subtle design of the room. Service is very good. Very pleased to find the free “maxi” bar and the lovely tea set. Location is very good, close to a metro station and in the middle of the shopping area. Having their breakfast is highly recommended.
Stayed 1 night in Apr 2018

10/10 Excellent

Po, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right next to Tai Koo Li
Comfy bed, Hugh room, street food are great next door.
Stayed 3 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

10/10 Excellent

kenneth, chengdu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A high end hotel located in one of the busiest and commercialised city areas. Staff are friendly and professional. Free beverage and snack are available in the room. Great!