Although the staff were friendly and helpful, the hotel/room itself needs more attention. There was a significant mould/damp issue in the hallway leading up to the room, and a more subtle but still prominent damp issue in the room itself.
In addition to this, the room could have been cleaned better, we found dirt on surfaces and insects crawling on the pillow and dead insects left by the sink.
The step leading to the bathroom has a big piece of metal coming away from it, which is a huge safety issue. The tub leaks, and the double shower while a good idea in theory, has a large opening that leaves you both feeling quite chilly.
The concerning thing is that we mentioned the cleanliness, damp and safety issues when checking out and the member of staff just said okay as long as the rest of your stay was okay - eek. Considering we paid almost £200 for the night, there are much nicer boutique hotels nearby in a similar price point that would be worth staying at instead.
Had the staff taken our concerns and feedback more seriously we would potentially have considered staying again, but the lack of response was disappointing, which is a shame as all our other interactions with staff were great.
