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Citrus Hotel Cheltenham by Compass Hospitality

3.0 star property
Hotel with a bar, a quick walk to Cheltenham Town Hall

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Photo gallery for Citrus Hotel Cheltenham by Compass Hospitality

Standard Twin Room | In-room safe, desk, blackout curtains, iron/ironing board
Executive Suite | Living area | Flat-screen TV
Executive Suite | View from room
Food and drink
Front of property

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Parking available
  • 24/7 front desk
  • Pet-friendly
  • Breakfast available

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Pet friendly
  • 190 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite

Suite | In-room safe, desk, blackout curtains, iron/ironing board

Suite

Highlights

Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
Coffee/tea maker
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room | Private kitchenette | Coffee/tea maker, electric kettle

Family Room

Highlights

Separate sitting area
Kitchenette
Fridge
Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Executive Suite

Executive Suite | In-room safe, desk, blackout curtains, iron/ironing board

Executive Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Flat-screen TV
Blackout curtains
Bathrobes
Hairdryer
Private bathroom
Shower/bath combination
Electric kettle
  • 322 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, blackout curtains, iron/ironing board

Triple Room

Highlights

Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 258 sq ft
  • Sleeps 3
  • 3 Single Beds

View all photos for Accessible Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Accessible Twin Room

Highlights

Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 193 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Accessible Double Room

In-room safe, desk, blackout curtains, iron/ironing board

Accessible Double Room

Highlights

Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 190 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Pet friendly
  • 193 sq ft
  • Sleeps 2
  • 2 Single Beds

View all photos for Quadruple Room

Quadruple Room | In-room safe, desk, blackout curtains, iron/ironing board

Quadruple Room

8.0 out of 10
Very good
(1 review)

Highlights

Flat-screen TV
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Desk
  • 300 sq ft
  • Sleeps 4
  • 4 Single Beds
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About the area

Map
Wellington Street, Cheltenham, England, GL50 1XZ

What's nearby

  • Cheltenham Town Hall - 3 min walk - 0.2 miles
  • Everyman Theatre - 5 min walk - 0.3 miles
  • Cheltenham General Hospital - 8 min walk - 0.5 miles
  • University of Gloucestershire - 16 min walk - 0.9 miles
  • Cheltenham Racecourse - 4 min drive - 1.9 miles

Getting around

  • Cheltenham Spa Station - 3 min drive
  • Birmingham Airport (BHX) - 73 min drive

Restaurants

  • ‪Moon Under Water - ‬2 min walk
  • ‪Planet Caravan - ‬2 min walk
  • ‪Bar Fever Cheltenham - ‬4 min walk
  • ‪German Doner Kebab - ‬3 min walk
  • ‪Spectre - ‬3 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

Hotel near Cheltenham Town Hall
Located close to Everyman Theatre and Cheltenham General Hospital, Citrus Hotel Cheltenham by Compass Hospitality provides dry cleaning/laundry services and a bar. Guests can connect to free in-room WiFi.
Additional perks include:
  • Continental breakfast (surcharge), self-parking (surcharge) and express check-out
  • A lift, luggage storage and 2 meeting rooms
  • Laundry services, a front desk safe and a banquet hall
  • Guest reviews say great things about the helpful staff and location
Room features
All 59 rooms boast comforts such as free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • Electric kettles, daily housekeeping and desks

Languages

English, Polish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 1 metre
  • Street parking available
  • Parking on site (GBP 10 per day)
  • Extended parking on site (GBP 8 per day)
  • Limited on-site parking

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Bar

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 4 floors
  • Banquet hall
  • Built in 1960
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 31 March 2025 to 31 March 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Restrictions apply; for more information contact the property on the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for continental breakfast: approximately GBP 0 to 6.95 for adults and GBP 0 to 5 for children
  • Self-parking fee: GBP 10 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

Is Citrus Hotel Cheltenham by Compass Hospitality pet-friendly?

Yes, this property allows dogs (limit 2 total). There's a fee of GBP 20 per pet, per night. Service animals are exempt from fees.

How much is parking at Citrus Hotel Cheltenham by Compass Hospitality?

Self-parking is available for GBP 10 per day. Extended parking is available for GBP 8 per day. Limited spots are available. There is free parking nearby.

What time is check-in at Citrus Hotel Cheltenham by Compass Hospitality?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Citrus Hotel Cheltenham by Compass Hospitality?

Checkout is at 11 AM.

Where is Citrus Hotel Cheltenham by Compass Hospitality located?

Located in the heart of Cheltenham, this hotel is within a 10-minute walk of Cheltenham Town Hall and Everyman Theatre. Cheltenham General Hospital and Cheltenham Art Gallery and Museum are also within 15 minutes. Cheltenham Spa Station is 27 minutes by foot.

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Citrus Hotel Cheltenham by Compass Hospitality Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 266 out of 855 reviews
Rating 8 - Good. 328 out of 855 reviews
Rating 6 - Okay. 156 out of 855 reviews
Rating 4 - Poor. 63 out of 855 reviews
Rating 2 - Terrible. 42 out of 855 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Akwasi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and the check-in process was easy.
Stayed 1 night in Feb 2025

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is perfectly located, staff friendly, room spacious and clean.
Stayed 1 night in Dec 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I night stay, perfect location for town hall events
Stayed 1 night in Jan 2025

10/10 Excellent

Clare

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hotel is basic but good value for money and very clean
Stayed 1 night in Sep 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay brought to an abrupt end. Staff fantastic but not so convinced by their international paymasters.
Stayed 1 night in Feb 2025

10/10 Excellent

kev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable bed/ clean room and friendly staff . Would definitely recommend
Stayed 1 night in Dec 2024

10/10 Excellent

Neil

Liked: Amenities
All v good. I make a point of staying there when in Cheltenham.
Stayed 1 night in Jan 2025

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Able to check in early. Friendly staff. Lovely room. Onsite parking. Another pillow each would have been good but it didn't detract from our overall stay.
Stayed 1 night in Feb 2025

6/10 Okay

Amy

Liked: Staff & service, amenities, property conditions & facilities
Convenient for a short term budget stay
Stayed 3 nights in Sep 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is excellent located for a visit to Cheltenham. Nice and clean rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

Yew Aik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clear and tidy. Staff very friendly and helpful
Stayed 1 night in Dec 2024

10/10 Excellent

Victor

Liked: Cleanliness, property conditions & facilities, room comfort

Business Stay

Good hotel close to all amenities. Room comfy, great shower 😊 only issues curtains don’t cover length of windows, parking is first come, first served! And if you’ve got a room roadside it’s noisy! I did ask for a quiet room, away from the road.
Stayed 2 nights in Jan 2025

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty.
Stayed 1 night in Feb 2025

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a perfect place for a short stay. Staff were friendly and I felt safe staying there as someone travelling alone.
Stayed 1 night in Aug 2023

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, plenty of dining options walking distance.
Stayed 1 night in Jan 2024

10/10 Excellent

Luciano

Liked: Staff & service
I really like my spacious and bright room. It was very comfortable and the staff was very nice and polite. I would go back to this hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Aimee

Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 1 night in Jan 2025

8/10 Good

Maria

Liked: Cleanliness, staff & service, room comfort

Central & comfortable room

Hotel is a little dated & worn but very central. Rooms are clean & comfortable. Hotel is very central & would stay again.
Stayed 3 nights in Mar 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Location

Excellent location, very comfortable room. Would stay here again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is so convenient because is just close to High Street, shops and restaurants. The hotel has parking and is very easy to find.
Stayed 1 night in Mar 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at the citrus hotel. It was very convenient situated in the city centre within walking distance of all amenities. Plenty of eating out options around you. Parking at the hotel is limited but around the corner is a 24 hour car car with reasonable pricing.
Stayed 1 night in Oct 2024

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean and friendly staff
Stayed 1 night in Sep 2023

4/10 Poor

Anthony

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Useful location but a pretty grotty hotel overall
Stayed 1 night in Sep 2024

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel staid the night staff were friendly close to food shops etc
Stayed 1 night in Jun 2023

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Many thanks
Stayed 1 night in Dec 2024