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Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Citrus Hotel Cheltenham by Compass Hospitality

Star Rating
3 out of 5
See more in Cheltenham

Photo gallery

Featured image
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
View from Room

Guest reviews

3.8 out of 5 Good
452 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

Free WiFi
Pet Friendly
Breakfast Available
Business Services
Parking Available
Bar

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Map

Wellington Street, Cheltenham, England

Explore the area

Popular LocationCheltenham Town Hall4 min walk
Popular LocationUniversity of Gloucestershire11 min walk
Popular LocationHolst Birthplace Museum12 min walk
AirportGloucester (GLO-Gloucestershire)28 min drive

Choose dates to view prices

  • Triple Room

    Photos of Triple Room

    Room amenities

    • 258 sq ft
    • Sleeps 3
    • 3 Single Beds
    More detailsTriple Room

  • Family Room

    Photos of Family Room

    3.6/5 guest room rating

    Room amenities

    • 269 sq ft
    • Sleeps 4
    • 1 Double Bed and 1 Single Bunk Bed
    More detailsFamily Room

  • Accessible Double Room

    Photos of Accessible Double Room

    Room amenities

    • 190 sq ft
    • Sleeps 2
    More detailsAccessible Double Room

  • Standard Twin Room

    Photos of Standard Twin Room

    4.7/5 guest room rating

    Room amenities

    • 193 sq ft
    • Sleeps 2
    • 2 Single Beds
    More detailsStandard Twin Room

  • Suite

    Photos of Suite

    Room amenities

    • 322 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite

  • Quadruple Room

    Photos of Quadruple Room

    Room amenities

    • 300 sq ft
    • Sleeps 4
    • 4 Single Beds
    More detailsQuadruple Room

  • Accessible Twin Room

    Photos of Accessible Twin Room

    5/5 guest room rating

    Room amenities

    • 193 sq ft
    • Sleeps 2
    More detailsAccessible Twin Room

  • Standard Double Room

    Photos of Standard Double Room

    4/5 guest room rating

    Room amenities

    • 190 sq ft
    • Sleeps 2
    • 1 Double Bed
    More detailsStandard Double Room

  • Executive Suite

    Photos of Executive Suite

    5/5 guest room rating

    Room amenities

    • 322 sq ft
    • Sleeps 2
    • 1 King Bed
    More detailsExecutive Suite

About this area

Cheltenham

Located in Cheltenham, Citrus Hotel Cheltenham by Compass Hospitality is in the city centre and near a train station. Everyman Theatre and Cheltenham Art Gallery and Museum are cultural highlights, and some of the area's notable landmarks include Cheltenham Town Hall and Tewkesbury Abbey. Looking to enjoy an event or a match while in town? See what's going on at Cheltenham Racecourse. Spend some time exploring the area's activities, including golfing. Our guests appreciate the hotel's central location.
Visit our Cheltenham travel guide
Map
View in a map
Popular Location

What's nearby

  • Cheltenham Town Hall - 4 min walk
  • University of Gloucestershire - 11 min walk
  • Holst Birthplace Museum - 12 min walk
  • Pittville Park - 18 min walk
  • Pitville Pump Room - 10 min drive

Getting around

  • Cheltenham Spa Station - 3 min drive
  • AirportBirmingham (BHX) - 60 min drive

Restaurants

  • Lobby Bar — 1 min walk
  • Prithvi - 3 min walk
  • The Swan - 4 min walk
  • The Vine - 4 min walk
  • Spice Lodge - 5 min walk

About this property

Citrus Hotel Cheltenham by Compass Hospitality

3-star hotel, walk to Cheltenham Town Hall
A bar/lounge, self parking and coffee/tea in a common area are available at this hotel. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 59 rooms offer free WiFi, room service and flat-screen TVs. Other amenities available to guests include electric kettles, hairdryers and safes.
Citrus Hotel Cheltenham by Compass Hospitality offers 59 forms of accommodation with a safe and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in January 2018.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free nearby parking
  • Self parking: GBP 8 per day
  • Extended parking: GBP 8 per day
  • Limited parking spaces
  • Parking height restrictions apply

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 3-5 for adults and GBP 3-5 for children
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Family friendly

  • Dry-cleaning service
  • Laundry facilities

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Languages spoken

  • English
  • Polish

Business services

  • 2 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Renovated guest rooms – January 2018

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 49-inch flat-screen TV

Food and drink

  • Electric kettle

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in between 3:00 PM and anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 20 per pet, per night
Dogs only
2 per room
Food and water bowls are available
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between GBP 3 and GBP 5 for adults, and GBP 3 and GBP 5 for children (approximately)
  • Self-parking fee: GBP 8 per day
  • Extended parking fee: GBP 8 per day
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
Safety features at this property include carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Only registered guests are allowed in the guestrooms
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
Parking height restrictions apply

Property is also known as

Big Sleep Cheltenham
Big Sleep Hotel
Big Sleep Hotel Cheltenham
Big Sleep Hotel Cheltenham Compass Hospitality
Citrus Hotel Cheltenham Compass Hospitality
Big Sleep Cheltenham Compass Hospitality
Big Sleep Compass Hospitality
Citrus Cheltenham Compass Hospitality
Citrus Hotel Cheltenham by Compass Hospitality Hotel
Citrus Hotel Cheltenham by Compass Hospitality Cheltenham
Citrus Hotel Cheltenham by Compass Hospitality Hotel Cheltenham

Frequently asked questions

Can I cancel my reservation for free at Citrus Hotel Cheltenham by Compass Hospitality and receive a full refund?
Yes, Citrus Hotel Cheltenham by Compass Hospitality offers free cancellation on select room rates, because flexibility matters! Please refer to Citrus Hotel Cheltenham by Compass Hospitality cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Citrus Hotel Cheltenham by Compass Hospitality?
As of 1 Oct 2020, prices found for a 1-night stay for 2 adults at Citrus Hotel Cheltenham by Compass Hospitality on 4 Oct 2020 start from £40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is Citrus Hotel Cheltenham by Compass Hospitality pet-friendly?
Yes, this property allows dogs (limit 2 per room). There's a fee of GBP 20 per pet, per night. Service animals are exempt from fees.
How much is parking at Citrus Hotel Cheltenham by Compass Hospitality?
Self-parking is available for GBP 8 per day. Extended parking is available for GBP 8 per day. Limited spots are available. There is free parking nearby.
What time is check-in at Citrus Hotel Cheltenham by Compass Hospitality?
Check-in is from 3:00 PM to anytime.
What time is check-out at Citrus Hotel Cheltenham by Compass Hospitality?
Checkout is at 11 AM. Late checkout is available for GBP 10 (subject to availability).
Where is Citrus Hotel Cheltenham by Compass Hospitality located?
Located in the heart of Cheltenham, this hotel is within a 10-minute walk of Cheltenham Town Hall and Everyman Theatre. Cheltenham General Hospital and University of Gloucestershire are also within 15 minutes. Cheltenham Spa Station is 27 minutes by foot.
3.8
Good
452 reviews
5 - Excellent
125
4 - Good
194
3 - Okay
79
2 - Poor
39
1 - Terrible
15

4.0/5

Cleanliness

4.1/5

Staff & service

3.5/5

Amenities

3.7/5

Property conditions & facilities

1/5 Terrible

We got locked out our room, because the locking mechinsim broke, not the card the actual door bit. They gave us frparking to make up for it which was appreciated. Room was then changed and our parking refunded which was appreciated tge stato a bed that was so creaky it woke us up every took me we moved. Someone was rowing with the ookice outsife we 9am on mondyning and the breakfast bags were awful, hard pastries. However i will say the staff
Stayed 2 nights in Sep 2020

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location Quite room Friendly staff Beds
Stayed 2 nights in Aug 2020

1/5 Terrible

Sad face IconDisliked: Staff & service
Stayed 2 nights in Mar 2020

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a lovely room and so made for a good stay
Stayed 1 night in Mar 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most amazing bed!
Stayed 1 night in Mar 2020

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