Requested carparking & given wrong information about this on our arrival
After one night of our stay, was telephoned by reception staff to Tell me I was checking out !
The person repeated 3 times this. Eventually listened to me telling him that I had booked & paid for 3 nights & intended to stay for 3. When I booked I requested room with full size bath. On arriving at the hotel I found our room had ensuite wet room. I immediately went to the reception & said we have no bathroom. The male receptionist Sarcastically said all of our rooms are ensuite bathrooms. l mentioned to him our room had no bath. He eventually said no rooms had baths !.
3 or 4 times the Key Card had to be changed as they would not give us access to the room.
Friends who pre booked &paid, were told on arrival that they had not paid.& had to pay again.
They returned to reception later with the confirmation that they Had paid & were told they could only get a refund of the additional payment as they were leaving !
Is this hotel staffed with untrained personnel ???