Charlevoix Beach

Good customer service and the food in the lobby restaurants was so good! Also the service at that restaurant is amazing I believe her name was Stephanie, she went out of her way to find me caffeine free Diet Coke. Also, we forgot to tell them that we don’t eat bacon after the hamburger came. They happily to get back and started another hamburger to make sure there’s no bacon residue in it.

This is a beautiful, sparkling clean, well staffed getaway that delighted us from free morning coffee, beautiful bar/ restaurant with excellent food and stunning view of Lake Erie. You can walk across the street to a water side gorgeous patio that felt as if we were in some very posh resort! Gorgeous room, pool, exercises pavilion, depots and corn hole, relaxing seating and wait staff available at pool or around the fire pits! We recommend this place highly, especially weekdays! We will be making many return trips!

Great location that is walkable to many of the museums. The barn door on the bathroom in our room was an issue as soon as we checked in. I tested the door and it was off balance and not sliding open easily for me, let alone my kids. I called down to the front desk and they said they would let maintenance know. We left to go to dinner and when we came back, nothing had been fixed. The next morning the door was still an issue since it hadn't been fixed so I called down the front desk again and they said they would get maintenance. We then headed out for our day. When we came back to the room in the afternoon, the door still wasn't fixed. I called to the front desk for the third time and they said maintenance had looked at the door and it was 'usable.' It was half off the top hinges at this point and couldn't be shut by anyone in the family. They finally sent someone from maintenance and he couldn't fix it and so we had to change rooms. Issues happen but it's all in how it's handled. If someone had come on night 1 to fix it, I wouldn't even be sharing. When you have to call three times, that's unacceptable and poor service.