Search Hotels Near Charlestowne Mall, St. Charles

"the breakfast menu was good!"

"I had an amazing stay at the hotel. The staff was friendly. The breakfast was amazing. I love the omelettes fresh every morning. The only thing that really upset me is that my shower wouldn’t drain the night I got in. There was no staff on duty to fix it so I wasn’t able to shower until the next day when someone was able to come fix it which was very irritating. "

"The complimentary drinks and appetizers at happy hour every day was 10/10!! "

"Front was always full of kids and a family that lives there "

"Breakfast was decent. Parking was free and convenient. Nice place overall."

"Overall this was a good experience minus one pretty major thing. We had gotten to the room after a long day and were in our pjs winding down in bed, my sister grabbed one of the pillows from the bed which was untouched by us before this time. The pillow had crusty stains on it as if it had not been cleaned at all from the previous stay. It was late so we didn’t want to go to th desk at that moment and so we threw it on the floor and used the extra pillow in the closet. When we reported this to them the next day they asked why we didn’t report it when we found it and brushed it off, which was not how I believe that should have been handled."

"Don’t forget your swim suit. The pool is one of the best indoor pools I have seen from a hotel. The rooms are clean and staff are friendly. Otherwise, I would not have chosen Westin as my go to hotel when in the area."

"I received a $150 charge on my account and just figured that it was a deposit. The charge then went down to $111 and I decided to call because it never dropped off. I was informed that that was a pet cleaning fee. We are local and would have never stood there if we were informed about the fee. I have a 40 pound dog who stood curled up in the corner because she was afraid of the thunderstorm. Had I brought her in the side door, no one would have even known she was there. Every other hotel that I have taken my dog to, simply charges the $50 deposit and refunds it when they see that the dog did not make a mess. I stood at the Hyatt because my boyfriend was in town from college and his family lives in Villa park. We stay at the Hampton Inn in itasca, all the time, with no fee. When I called today, the woman that I spoke to, merely said she would talk to the manager about training the staff to make sure that they let the customer know of the charge. She also said that the fee is $100 whether you stay for a day or a week. I checked in at 6:30 pm and checked out at 10:30am, the next day. That comment was just like a smack in the face. "

"Good hotel but to bad the hot tub is not hot enough and there's an another customer also complained about that"