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What a beautiful historic hotel overlooking the lovely city of Charleston and the bay. The hotel lobby is stunning and the staff was extremely friendly. The room was clean and large allowing for a comfortable stay.
Unfortunately had to share 1 Queen bed instead of having 2 queen beds as originally requested when booking the room on Expedia. My 16 year old and I made it work, but it wasn’t the most comfortable sleeping arrangement.
The property is a beautiful older hotel with a lot of character, a beautiful lobby and many amenties such as a restaurant, a great gym and spa. The hotel was centrally located, walking distance to many restaurants and shops, to the marketplace and the water. Staff were responsive to our needs and concerns.
Great location on King Street. We easily walked to downtown Charleston exploring Rainbow Row, the Pineapple Fountain, etc. The Swamp Fox restaurant was wonderful.
Everyone was fantastic in helping us! Sharline and Craig at the front desk, Willat the front door with Amanda, and in the restaurant it was Russell, Sylvie, Christina, Andrew and most especially Juliana!! These people all know what customer service is all about!!
Michael
Stayed 3 nights in Mar 2024
10/10 Excellent
William
14 Mar 2024
Liked: Cleanliness
William
Stayed 2 nights in Feb 2024
8/10 Good
Audrone
Travelled with partner
12 Mar 2024
Liked: Cleanliness, staff & service, amenities
This grand historical hotel is in a great location.
We stayed here for a weekend. The front desk was very nice. The hotel was clean, conveniently, located to pretty much all shops and restaurants. The only negative thing I have is the security staff. The security door staff for overnight is extremely rude. Was very disappointed with them representing this hotel with them being so rude. We had one security guard for the overnight shift. Be extremely rude to us to try and check our key cards to our rooms before we entered the building. Did not know it was a policy and did not understand why someone was asking for our key card and when I asked why was met with a very rude response. The next morning (630am) we were leaving and we had all of our luggage and arms full. I put everything down to get the door open to exit the building only to find out there was a security guard standing directly on the other side watching all three of us, struggle to hold the door and to carry everything. I understand that this may not seem like a big thing, but he was literally standing on the other side of the door looking at us.no he was not busy and no one else was around due to it being so early. I even let him know it was very rude after we got out of the building and let him know he could’ve held the door for us. He simply looked at me with no response. Was very disappointed with his interaction since the rest of the staff have been so kind.
Appreciated the corner room given to us. The front desk staff was very knowledgeable about the surrounding area. Thanks for a great stay!
Katharine
Stayed 3 nights in Feb 2024
Response from Jordan Edenfield, Front Office Manager on 1 Mar 2024
Dear Katharine,Thank you for choosing the Francis Marion Hotel for your accommodations during your visit to Charleston. We appreciate you taking the time to complete the survey and are very pleased that you enjoyed your stay considering the high scores! The surveys are used to measure our product/service quality and play a crucial role in our ongoing associate training.Thank you again for taking the time to complete the survey!Sincerely,Jordan EdenfieldFront Office Manager
10/10 Excellent
David
29 Feb 2024
Liked: Cleanliness, staff & service
Very Friendly
David
Stayed 2 nights in Feb 2024
2/10 Terrible
William
27 Feb 2024
William
Stayed 1 night in Feb 2024
Response from Jordan Edenfield, Front Office Manager on 1 Mar 2024
Dear William,I am sorry to hear that we did not exceed your expectations. We hope that you will give us another chance the next time you are in Charleston to make it right.Best,Jordan EdenfieldFront Office Manager
Response from Jordan Edenfield, Front Office Manager on 1 Mar 2024
Dear Jim,Thank you for choosing the Francis Marion Hotel for your accommodations during your visit to Charleston. We appreciate you taking the time to complete the survey and are very pleased that you enjoyed your stay considering the high scores! The surveys are used to measure our product/service quality and play a crucial role in our ongoing associate training.Thank you again for taking the time to complete the survey!Sincerely,Jordan EdenfieldFront Office Manager
8/10 Good
Alan
26 Feb 2024
Alan
Stayed 3 nights in Feb 2024
6/10 Okay
Laura, Columbus
Travelled with partner
25 Feb 2024
Mold in room.
Laura
Stayed 2 nights in Feb 2024
6/10 Okay
Karen
Travelled with family and small children
24 Feb 2024
Liked: Staff & service, amenities
Property was just old
Karen
Stayed 1 night in Feb 2024
10/10 Excellent
thomas
23 Feb 2024
Liked: Amenities
Location
thomas
Stayed 2 nights in Feb 2024
Response from Jordan Edenfield, Front Office Manager on 1 Mar 2024
Dear Thomas,Thank you for choosing the Francis Marion Hotel for your accommodations during your visit to Charleston. We appreciate you taking the time to complete the survey and are very pleased that you enjoyed your stay considering the high scores! The surveys are used to measure our product/service quality and play a crucial role in our ongoing associate training.Thank you again for taking the time to complete the survey!Sincerely,Jordan EdenfieldFront Office Manager
Response from Jordan Edenfield, Front Office Manager on 1 Mar 2024
Dear Carlton,Thank you for choosing the Francis Marion Hotel for your accommodations during your visit to Charleston. We appreciate you taking the time to complete the survey and are very pleased that you enjoyed your stay considering the high scores! The surveys are used to measure our product/service quality and play a crucial role in our ongoing associate training.Thank you again for taking the time to complete the survey!Sincerely,Jordan EdenfieldFront Office Manager