Title: JEN Penang Georgetown by Shangri-La Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # JEN Penang Georgetown by Shangri-La Family-friendly George Town hotel connected to a shopping centre, steps from 1st Avenue Mall ![Coffee service](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/7b5b5b60.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Outdoor pool, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/b40c13dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![City view](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/dc178f55.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby sitting area](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/ac699818.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/94735883.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies JEN Penang Georgetown by Shangri-La, in Georgetown's center, offers a perfect retreat. Relax in the sauna and steam room after exploring. Cafe Jen serves local and international dishes. Guests love the outdoor pool among gardens and the attentive staff who enhance every stay. VIP Access 8.8 Excellent ## Popular amenities - - - - Bar - Pool - Room service £67 includes taxes & fees 23 Nov - 24 Nov VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.co.uk/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Nov 3 - Nov 4](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-03&endDate=2025-11-04&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov 4 - Nov 5](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov 7 - Nov 9](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov 14 - Nov 16](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=14457&PinnedHotelID=14457&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 19 of 19 rooms ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/4e9014fa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Deluxe Room - Sleeps 2 ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/b37e91ad.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment, 1 King Bed ### Highlights Separate dining area Separate sitting area Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Kitchenette Full-sized fridge/freezer - 646 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 8.8 Excellent 29 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge LED TV Down duvet Blackout curtains - 301 sq ft - City view - Sleeps 2 - 1 King Bed ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 1 King Bed 9.2 Wonderful 15 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge LED TV Sofa bed - single Blackout curtains - 344 sq ft - City view - Sleeps 3 - 1 King Bed ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed (Club) 8.0 Very good 4 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge LED TV Down duvet Blackout curtains - 301 sq ft - City view - Sleeps 2 - 1 King Bed ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, 1 King Bed (Club) 10.0 Exceptional 2 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge LED TV Sofa bed - twin Blackout curtains - 344 sq ft - City view - Sleeps 3 - 1 King Bed ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/be5fbadc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds 9.0 Wonderful 34 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge LED TV Down duvet Blackout curtains - 301 sq ft - City view - Sleeps 2 - 2 Single Beds ![City view](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/dc178f55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Single Beds (Club) 9.2 Wonderful 5 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge LED TV Down duvet Blackout curtains - 301 sq ft - City view - Sleeps 2 - 2 Single Beds ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/62780b3a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room - Sleeps 2 ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/b5cf2cde.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Twin Room - Sleeps 2 ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/ac8d4d99.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room - Sleeps 2 ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/4d1962a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Deluxe Twin Room - Sleeps 2 ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/e6073947.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Deluxe King Room - Sleeps 2 ![Executive Suite, 1 King Bed | Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/db00b42f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite, 1 King Bed ### Highlights Soundproofed Air conditioning Connecting rooms available Free cots/infant beds Mini-fridge LED TV Pillow menu Sofa bed - 646 sq ft - 1 bedroom - City view - Sleeps 3 - 1 King Bed ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/23452a17.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room - Sleeps 3 ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/72e92df6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Apartment - Sleeps 3 ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/7d87885b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite King - Sleeps 3 ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/789bce9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite Twin - Sleeps 3 ![Down duvets, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/14500/14457/bf8a409d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Club Family Room - Sleeps 3 ## You may also like Ad ![Outdoor pool, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers](https://images.trvl-media.com/lodging/13000000/12550000/12541400/12541379/c7ee9cd7.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### M Social Resort Penang Tanjung Bungah - Pool - Kids pool - Parking included - Free WiFi 8.6 Excellent 28 reviews £59 includes taxes & fees 11 Nov - 12 Nov [](https://www.expedia.co.uk/George-Town-Hotels-M-Social-Resort-Penang.h12541379.Hotel-Information?chkin=2025-11-11&chkout=2025-11-12&rm1=a2®ionId=6023813&destination=George Town&destType=MARKET&latLong=5.415068,100.334655&searchId=599d22c7-b2cf-4ec0-9b94-1c50f8aaca3f&top_cur=GBP) Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/111000000/110650000/110649100/110649057/w3997h2667x0y0-b453c71b_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Iconic Marjorie Hotel, Penang, A Tribute Portfolio Hotel Bayan Lepas - 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[Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-JEN-Penang-Georgetown-By-Shangri-La.h14457.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FGeorge-Town-Hotels-JEN-Penang-Georgetown-By-Shangri-La.h14457.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C5.41337%2C100.33015&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=D4yJucufpiKOg9LgjlxYxWL8S6Q=) Magazine Road, George Town, Penang, 10300 #### What's nearby - 1st Avenue Mall - 1 min walk - 0.0 miles - KOMTAR - 3 min walk - 0.2 miles - Pinang Peranakan Mansion - 17 min walk - 0.9 miles - Swettenham Pier Cruise Terminal - 2 min drive - 1.2 miles - Gurney Drive - 3 min drive - 1.9 miles #### Getting around - Penang Sentral - 27 min drive - Penang (PEN-Penang Intl.) - 26 min drive #### Restaurants - ‪Wembley Café - ‬1 min walk - ‪A&W - ‬2 min walk - ‪KFC - ‬1 min walk - ‪Cafe Jen - ‬1 min walk - ‪Lobby Lounge - ‬1 min walk ## About this property ### JEN Penang Georgetown by Shangri-La Upscale family-friendly hotel near 1st Avenue Mall Located close to KOMTAR and Prangin Mall, JEN Penang Georgetown by Shangri-La provides a garden, a hair salon and dry cleaning/laundry services. For some rest and relaxation, visit the sauna or the steam room. The on-site local and international cuisine restaurant, Cafe Jen, offers breakfast, brunch, lunch, dinner and children's meals. Free in-room WiFi is available to all guests, along with a bar and a 24-hour health club. You'll also find perks such as: - An outdoor pool and a children's pool, along with sunloungers and pool umbrellas - Free self-parking - Limo/town car service, continental breakfast (surcharge) and express check-out - Express check-in, babysitting (surcharge) and a vending machine - Guest reviews speak highly of the helpful staff and proximity to shopping Room features All 443 rooms include comforts, such as laptop-compatible safes and laptop-friendly workspaces, in addition to thoughtful touches, such as air conditioning and bathrobes. Guest reviews highly rate the cleanliness rooms at the property. Other conveniences in all rooms include: - Childcare services and free infant beds - Bathrooms with baths or showers and free toiletries - 40-inch LED TVs with premium channels - Daily housekeeping, desks and phones ## Similar properties ![Indoor pool, open 8:00 AM to 10:00 PM, lifeguards on site](https://images.trvl-media.com/lodging/19000000/18370000/18364400/18364333/d2b16904.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Granite Luxury Hotel Downtown George Town - Pool - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 211 reviews £51 includes taxes & fees 4 Nov - 5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=18364333&PinnedHotelID=18364333&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:00 AM to 9:00 PM, pool loungers](https://images.trvl-media.com/lodging/27000000/26980000/26973800/26973726/8ea23579.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### St.Giles Wembley Penang Downtown George Town - Pool - Kids pool - 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5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=89474707&PinnedHotelID=89474707&HadPinnedHotel=true®ionId=-1&adults=2) ![View from room](https://images.trvl-media.com/lodging/1000000/30000/23200/23150/a31526bc.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### DoubleTree Resort by Hilton Hotel Penang Batu Ferringhi - Pool - Spa - Kids pool - Parking included 8.4 Very good 866 reviews £56 includes taxes & fees 5 Nov - 6 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-05&endDate=2025-11-06&selected=23150&PinnedHotelID=23150&HadPinnedHotel=true®ionId=-1&adults=2) ![2 outdoor pools, pool loungers](https://images.trvl-media.com/lodging/2000000/1570000/1562900/1562852/0bbf1e3a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Ascott Gurney Penang Downtown George Town - Pool - Pet-friendly - Kids pool - Waterslide 9.4 Exceptional 231 reviews £108 includes taxes & fees 12 Nov - 13 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-12&endDate=2025-11-13&selected=1562852&PinnedHotelID=1562852&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/19000000/18990000/18982500/18982451/29c398e5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Areca Hotel Penang Downtown George Town - Free WiFi - Restaurant - Air conditioning - Breakfast available 9.4 Exceptional 400 reviews £42 includes taxes & fees 2 Dec - 3 Dec [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=18982451&PinnedHotelID=18982451&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/102000000/101880000/101879900/101879834/fcb2ee7e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The George Penang By The Crest Collection Downtown George Town - Pool - Parking included - Free WiFi - Restaurant 9.0 Wonderful 49 reviews £108 includes taxes & fees 4 Nov - 5 Nov [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-11-04&endDate=2025-11-05&selected=101879834&PinnedHotelID=101879834&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transport - Offsite parking available (MYR 72 per day) - 24-hour return airport shuttle (surcharge) - Limo/town car service - Onsite parking available only on request - Free covered self parking on site - Limited on-site parking ### Food and drink - Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Cafe Jen - Lobby Lounge ### Things to do - 24-hour health club - Children's pool - Outdoor pool - Sauna - Steam room - TV in common areas ### Family friendly - Children's pool - In-room babysitting - In-room cot - Laundry facilities - Outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Gift shop/newsstand - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - Business centre - Computer station - Conference centre - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 16 steps to reach entrance - Accessible airport shuttle - Braille/raised signage - Lift - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible path of travel - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 1 building - 17 floors - Ballroom - Banquet hall - Built in 1986 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free cot ### Bathroom - Bathtub or shower - Dressing gowns - Free toiletries - Hair dryer - Private bathroom - Slippers - Towels provided ### Entertainment - 40-inch LED TV with premium cable/satellite channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Connecting rooms available - Desk - Iron/ironing board - Laptop workspace - Laptop-compatible safe - Phone - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: 6:00 AM Express check-in available Minimum check-in age - 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older. Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out. ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome 1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MYR 3.00 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: from approximately MYR 70 for adults and from MYR 35 for children - Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4) - Nearby parking fee: MYR 72 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve on-site parking This property accepts credit cards and cash Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation No pets and no service animals are allowed at this property ### Property is also known as Hotel Traders Hotel Traders Penang Penang Hotel Traders Penang Traders Penang Traders Hotel Traders Hotel Penang Traders Penang Traders Penang Hotel Jen Penang Traders Hotel Georgetown Hotel Jen Penang George Town Hotel Jen Penang Shangri-La Hotel Jen Shangri-La Jen Penang Shangri-La Jen Shangri-La Hotel Jen Penang By Shangri La Hotel Jen Penang Shangri-La George Town Hotel Jen Penang Shangri-La Jen Penang Shangri-La George Town Jen Penang Shangri-La Hotel Hotel Jen Penang by Shangri-La George Town George Town Hotel Jen Penang by Shangri-La Hotel Hotel Hotel Jen Penang by Shangri-La Hotel Jen Penang by Shangri-La George Town Hotel Jen Penang Hotel Jen Penang By Shangri La Traders Hotel Penang Jen Penang Shangri George Town ## Frequently asked questions ### Does JEN Penang Georgetown by Shangri-La have a pool? > Yes, this property has an outdoor pool and a children's pool. ### How much does it cost to stay at JEN Penang Georgetown by Shangri-La? > As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on 23 Nov 2025 start from £66.59, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/George-Town-Hotels-JEN-Penang-Georgetown-By-Shangri-La.h14457.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is JEN Penang Georgetown by Shangri-La pet-friendly? > No, pets are not allowed at this property. ### How much is parking at JEN Penang Georgetown by Shangri-La? > Self-parking is free at this property. ### What time is check-in at JEN Penang Georgetown by Shangri-La? > Check-in start time: 3:00 PM; check-in end time: 6:00 AM. ### What time is check-out at JEN Penang Georgetown by Shangri-La? > Checkout is at noon. ### Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport? > Yes, there's an airport shuttle. A fee of MYR 96 per vehicle applies. ### Where is JEN Penang Georgetown by Shangri-La located? > This family-friendly George Town hotel is located in a shopping district, steps away from 1st Avenue Mall, KOMTAR and Prangin Mall. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## JEN Penang Georgetown by Shangri-La Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.0 Cleanliness ### 7.4 Location ### 9.0 Staff & service ### 8.6 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 539 8 - Good 353 6 - Okay 69 4 - Poor 23 2 - Terrible 18 ### 10/10 Excellent #### Danniel Bo Lin 3 Oct 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities staffs were helpful, great location ##### Danniel Bo Lin Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Yong 25 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean cosy room and very convenient location close to all the food! ##### Yong Stayed 3 nights in Sep 2025 ### 8/10 Good #### Kevin 27 Oct 2025 Liked: Cleanliness, amenities, property conditions & facilities Location was great, breakfast was good too. Nothing I did not like. ##### Kevin Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Emileisy 25 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Nice location, clean, friendly. ##### Emileisy Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Lorenzo 16 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Comfortable room. Near to a mall and the bus station. ##### Lorenzo Stayed 4 nights in Aug 2025 ### 8/10 Good #### Michael 9 Sept 2025 Liked: Cleanliness, staff & service renovated the swimming pool ##### Michael Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Kan 8 May 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing stay, special thanks to the house keepers always tidy my bed . Guest service is excellent , location is good and close to mall and eatery . ##### Kan Stayed 3 nights in May 2025 ### 6/10 Okay #### Peter 15 Feb 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities Location was good as it was somewhat close to the places we wanted to visit/see. ##### Peter Stayed 3 nights in Feb 2025 ### 8/10 Good #### Wen Cheng Jane 7 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Really convinent location. Easy check in and out. Rooms are clean just the pillows are too soft. ##### Wen Cheng Jane Stayed 3 nights in Jun 2025 ### 8/10 Good #### Pei Ling 14 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities Good service of the hotel staffs, they took note of my request to ask for standing shower for my eldery mum and also assist to change our room from a twin bed to a king sized bed during check-in. ##### Pei Ling Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Kay Wee 26 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great stay! The room is quite spacious and clean. Hotel staffs are friendly and helpful. Like the location of the hotel, walkable distance to some malls and eatery. Will definitely stay again when coming to Penang. ##### Kay Wee Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Fraser 24 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Stay Hotel staff were great especially the concierge and restaurant staff. Helpful and very knowledgeable. Staff spoke English very well my Malay is terrible. Room large and well appointed. Pool nice. I would stay here again. Close to the things I needed. ##### Fraser Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Patricia 10 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### I am a regular at Jen Penang Enjoyed the convenience of the central location. ##### Patricia Stayed 4 nights in Feb 2025 ### 6/10 Okay #### Seow Lian Jessica 3 Jul 2025 Liked: Staff & service #### Nil Not as good as I expected to be even i pay for club room. Room is quite small Very limited TV programs Room aircon is very noisy with a irritating sound ##### Seow Lian Jessica Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Debbie 10 Sept 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location ##### Debbie Stayed 2 nights in Sep 2024 ### 10/10 Excellent #### Rina 16 May 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The breakfast is one of the best! ##### Rina Stayed 2 nights in May 2024 ### 10/10 Excellent #### Judy 16 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities The rooms were spacious and very comfortable. Staff were lovely. There are plenty of shops and restaurants nearby but the roads are busy so crossing them can be a challenge. You can walk to many of the historic sights. ##### Judy Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Joanne 14 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Love the location ! Bed is super comfortable and slept well ##### Joanne Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Wee 14 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Very good Nice hotel in good location ##### Wee Stayed 2 nights in Aug 2024 ### 10/10 Excellent #### Loh 18 Jun 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fast easy check in and out ##### Loh Stayed 3 nights in Jun 2024 ### 10/10 Excellent #### Lay Hoon 7 Jul 2024 Liked: Cleanliness, staff & service, property conditions & facilities Is very easy to walk around and service is good ##### Lay Hoon Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Noriko 26 Apr 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff was kind and breakfast has various food. Overall, the hotel was nice. ##### Noriko Stayed 3 nights in Apr 2024 ### 8/10 Good #### Scott 22 May 2025 Liked: Cleanliness, amenities, property conditions & facilities Perfectly pleasant hotel. As ever, very warm, friendly and helpful staff with a professional approach to their work. Great location in the centre of George Town - try 99 McNair for hawker food - 2 minutes round the corner from the hotel. Room was pleasant, clean and modern. Breakfast was very good. Lobby bar was nice with good cocktails and great live music at the weekend. The club lounge is good - the selection of drinks is small but OK - international and local beer, wine and free pour brand spirits. The food is more than sufficient for an evening supper if you can't be bothered going out (or if like me you are greedy) but it would be better still if it was more authentic malay food. We would stay here again. :-) ![](https://a.travel-assets.com/ugc/hotel-reviews/1a5714a7-e140-4a2b-8531-9afef7c6cea7-1747915473681.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4126c221-78e9-44a2-9a4b-7bb65f2008aa-1747915486395.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/1e3d2ef7-82d5-482d-9a46-c1d4f018c4fe-1747915490532.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/f9fe361d-bddb-4340-919f-0645d743fa6f-1747915494499.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Scott Stayed 6 nights in Apr 2025 ### 10/10 Excellent #### Taig 1 Apr 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice rooms and great gym for a hotel that even has dry and steam saunas. Slightly farther from the main area, but a solid hotel. ##### Taig Stayed 3 nights in Mar 2024 ### 8/10 Good #### Calvin 19 Aug 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Overall the room is good and clean. Good location. Will consider this hotel if i am back here. ##### Calvin Stayed 3 nights in Aug 2024 ## Expedia's Latest Trends ### Hotels > [Hotels in Girton](https://www.expedia.co.uk/Girton-Hotels.d6342213.Travel-Guide-Hotels) > > [Aparthotels Bristol](https://www.expedia.co.uk/Bristol-Apart-Hotels.d688-aaApartHotels.Travel-Guide-Accommodation) > > [TravelodgeUK Hotels in North Berwick](https://www.expedia.co.uk/North-Berwick-Hotels-Travelodge-UK.0-0-d4219--bTravelodgeUK.Travel-Guide-Filter-Hotels) > > [Hampton Inn by Hilton Sydney](https://www.expedia.co.uk/Membertou-Hotels-Hampton-Inn-By-Hilton-Sydney-Nova-Scotia.h4905064.Hotel-Information) > > [B&B Bordeaux](https://www.expedia.co.uk/Bordeaux-Bed-And-Breakfasts.d6023322-aaBedAndBreakfasts.Travel-Guide-Accommodation) > > [Alaiye Resort & Spa Hotel - All Inclusive](https://www.expedia.co.uk/Alanya-Hotels-Alaiye-Resort-Spa-Hotel-All-Inclusive.h2341337.Hotel-Information) > > [Hotel Fernando III](https://www.expedia.co.uk/Seville-Hotels-Hotel-Fernando-III.h75297.Hotel-Information) > > [Hotels in Westbury on Trym](https://www.expedia.co.uk/Westbury-On-Trym-Bristol-Hotels.0-n553248634859593007-0.Travel-Guide-Filter-Hotels) > > [Korina Hotel](https://www.expedia.co.uk/Thasos-Hotels-Korina-Hotel.h12591922.Hotel-Information) > > [ibis Styles Albertville](https://www.expedia.co.uk/Albertville-Hotels-Ibis-Styles-Albertville.h68087899.Hotel-Information) > > [King Solomon Hotel](https://www.expedia.co.uk/London-Hotels-King-Solomon-Hotel.h888336.Hotel-Information) > > [Hotels in Banff](https://www.expedia.co.uk/Banff-Hotels.d10550.Travel-Guide-Hotels) > > [Havana Cabana at Key West](https://www.expedia.co.uk/Key-West-Hotels-Havana-Cabana-At-Key-West.h21241090.Hotel-Information) > > [Stowe Cabins in the Woods](https://www.expedia.co.uk/Waterbury-Center-Hotels-Stowe-Cabins-In-The-Woods.h2233235.Hotel-Information) > > [Heston Hyde Hotel](https://www.expedia.co.uk/London-Hotels-Heston-Hyde-Hotel.h8090210.Hotel-Information) > > [Hotels in Harlow](https://www.expedia.co.uk/Harlow-Hotels.d4649.Travel-Guide-Hotels) ### Flights > [Flights from London (LHR) to Hondarribia (EAS)](https://www.expedia.co.uk/lp/flights/lhr/eas/london-to-san-sebastian) > > [Flights from Vancouver (YVR) to Mexico City (MEX)](https://www.expedia.co.uk/lp/flights/yvr/mex/vancouver-to-mexico-city) ### Cars > [Car hire in Kirkby Lonsdale](https://www.expedia.co.uk/Compare-Cheap-Car-Hire-In-Kirkby-Lonsdale.d182561.Car-Hire-Guide) ### Activities > [Things to do in Watford](https://www.expedia.co.uk/Things-To-Do-In-Watford.d5464.Travel-Guide-Activities) ### Packages > [Frankfurt Holidays](https://www.expedia.co.uk/Frankfurt.d179894.Holidays-City-Breaks) > > [Kirkjufell Mountain](https://www.expedia.co.uk/Kirkjufell-Mountain-Grundarfjorur.d6209245.Attraction) > > [Pink Beach](https://www.expedia.co.uk/Pink-Beach-Komodo.d651718625557143552.Attraction) > > [Champs-Élysées](https://www.expedia.co.uk/Champs-Elysees-8th-Arrondissement.d6148556.Attraction) > > [Houndshill Shopping Centre](https://www.expedia.co.uk/Houndshill-Shopping-Centre-Blackpool-Town-Center.d6185155.Attraction) > > [Seoul Holidays](https://www.expedia.co.uk/Seoul.d178308.Holidays-City-Breaks) ### Holiday Rentals > [King's Lynn Holiday Rentals](https://www.expedia.co.uk/Kings-Lynn-Holiday-Rentals.d4669.Travel-Guide-HolidayRentals) ### General > [Visit Porto Rico](https://www.expedia.co.uk/Porto-Rico.dx3000437637) > > [Visit Cala Millor](https://www.expedia.co.uk/Cala-Millor.dx182289)