Ratings based on 193 Verified Reviews

4.4 out of 5
90% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Clean Comfortable & Close By

Posted 19-May-2017
Location: The city of Charleston is not a place that I felt completely comfortable. Would have liked a better restaurant, but couldn't find anything nice.
Nice staff, very clean hotel in a nice, quiet area. I had a plane to catch at 6:00 am, and it was less than 5 minutes away from the airport. A little tricky to get to because it's on top of a hill, but it's very nice once you find it.
5 out of 5
by Kimberly

This traveller left a rating score only Posted 11-May-2017 on Hotels
2 out of 5
by Lorene

Bummer

Posted 16-Apr-2017 on Hotels
We had planned trip to Mexico for s year. Reserved two nights. One at start and one st end and leave our car there because it's park and fly. We get there fri. Leaving at 4:30 am for airport. We check in and the guy tells us they are paving parking lot so we can't leave our car. Then after being irritated by that I go to room. Take s shower and there is no blow dryer. Wow. I think even Motel 6 has blow dryers. I haven't traveled with a blow dryer in 15 years. So at 11:00 I ho to be with wet hair. First World problem I get. But still .......
2 out of 5
by A verified traveller from B

No parking

Posted 13-Apr-2017
The parking lot was completely full requiring guests to park on the street. There is no provision for cars with trailers or trucks. Recommend against staying in this hotel.
5 out of 5
by Lauren

Great Customer service!

Posted 09-Apr-2017 on Hotels
Gorgeous room with fireplace! Beautiful mountain view. Great customer service!
5 out of 5
by Sarah

Delightfull

Posted 25-Jan-2017 on Hotels
The Lady that checked us in was absolutely delightful after a very long day. The room was very nice and she gave a us a great view of the city. We will be back.
4 out of 5
by Carol

Posted 28-Dec-2016 on Hotels
We traveled from Michigan and met our children from North Carolina for a Christmas gathering. The space gave us ample room to celebrate, open gifts and spend quality time with our family. The dog barking was a bit disturbing - we don't have pets, so not fond of sharing my sleeping space with them. Would prefer to have an option of a no-pet floor. Highly allergic to cats: Didn't realize it was a pet-friendly hotel. Thankfully, no issues with that. Breakfast area was lacking in cleanliness and no silverware (had to ask at front desk - but promptly taken care of). Because it is a great half-way point for us to meet, we will most likely come back. Rooms could use some upgrading in the meantime. Please note: I share these tips more from the viewpoint of I would want to know if I owned/managed this property than from a complaint standpoint. It worked well for our purpose.
Comment from Hotel Management
12-Jan-2017 by General Manager, Hotel Management
Carol, Thank you for your comments, and thanks in advance for trying us again. Greg
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 09-Apr-2016
Friendly staff. Great that my doggies were welcomed! Very much enjoyed the stay
5 out of 5
by Shannon

This traveller left a rating score only Posted 21-Feb-2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller

Good stop and pet friendly.

Posted 28-Dec-2015
Friendly and engaging staff. Would use again when in town.