Ratings based on 181 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
96% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

Good stop and pet friendly.

Posted 28-Dec-2015
Friendly and engaging staff. Would use again when in town.
3 out of 5
Recommended
for Everyone
by A verified traveller

Not my first choice.

Posted 30-Nov-2015
Room had a musty oder to it. Kind of what one would expect in the average motel along the interstate, not in a hotel in this price range. Room was dated looking and the carpet was not what I would walk barefoot on. Room was clean, just not up to standards of a 'better' hotel. Breakfast buffet was good though. Lobby was clean and inviting. Staff was very friendly.
Comment from Hotel Management
02-Dec-2015 by Greg, Hotel Management
Dear Guest, Thank you for choosing the Residence Inn. We are sorry for the condition of your room. Thank you for your comments regarding our staff. I will make sure that housekeeping is aware of your comments. It would be most helpful to know the room number so we could address this issue. Once again thank you for choosing Residence Inn.
4 out of 5
Recommended
for Families
by Teri from Ohio

odd location but nice spot

Posted 18-Oct-2015 on Hotels
This hotel is great if you need a two bedroom suite for traveling with family. Odd location - off the beaten path with no restaurants close by. Charleston is a city built on hills - not sure if there IS a close to the highway hotel choice.
5 out of 5
Recommended
for Families
by JANET from Murfreesboro, TN

Very comfortable with large rooms

Posted 13-Oct-2015 on Hotels
We stayed in the 2 bedroom suite and it was large enough for 4 adults and 2 kids with lots of room to spare. Everything was comfortable and very nice.
2 out of 5
by A verified traveller from Wheeling, WV

Nice hotel, great rooms, poor amenities.

Posted 28-Sep-2015
Pros: Nice rooms and continental breakfast. Good location. Free wifi.
Cons: Better/more toiletries in room.
Location: Has a great location for doing business in the city and at the Capitol Complex. There is not a restaurant nor a store within walking distance.
This was my second stay at this hotel. The rooms are great and the continental breakfast is nice. However, the night I stayed in the hotel I was in a car accident and in the morning I had no way to get to the garage to see if my vehicle was operable. The hotel has a van, which sat there all morning, but they would not take me to the garage. They offered to call me a cab instead, which I did, and paid $15 for that. The garage was less than 10 minutes away. Additionally, I didn't appreciate someone else's body hairs in my bed. Will never stay at this hotel again.
Comment from Hotel Management
30-Sep-2015 by steve , Hotel Management
Thank you for choosing the Residence Inn. We are always interested in our guest impressions and appreciate being made aware of their experiences. I am sorry for the issues you had during your stay with us will make sure that I share your comments with the appropriate staff to ensure this is isolate
4 out of 5
Recommended
for Business Travellers
by Buena from Houston, Tx

Posted 22-Sep-2015 on Hotels
The night staff Nekisha was great very friendly and accommodating.
4 out of 5
Recommended
for Families
by A verified traveller

Posted 22-Sep-2015 on Hotels
Got the 2 bedroom suite which was great and for the price was a good value. Room was clean. Location is a little isolated but easy to get too.
2 out of 5
Recommended
for Families
by Erica from Columbus

Way overpriced for such mediocre hotel

Posted 02-Sep-2015 on Hotels
Hotel beds were extremely uncomfortable! Room was dusty! Called the front desk asking for a frying pan was told they would check and see if they can accommodate my request but never heard back from the staff.
Comment from Hotel Management
14-Nov-2015 by Greg, Hotel Management
Dear Erica, Thank you for choosing the Residence Inn. We are always interested in our guest impressions and appreciate being made aware of their experiences. I am sorry that your room was not dusted completely and that you did not receive immediate assistance with your cooking needs. I will make sure that I share your comments with the appropriate staff to ensure this is an isolated incident. Once again thank you for choosing Residence Inn and we look forward to serving you again soon. Sincerely,
4 out of 5
Recommended
for Families
by Lisa from Ohio

Great place!

Posted 11-Aug-2015 on Hotels
This is our second stay here as we drive home after vacation. Private location convenient to highway and great pool, breakfast and service. Interior is clean but dated. Great staff are very friendly and helpful!
4 out of 5
Recommended
for Families
by timothy from Columbia, Maryland

A Home away from Home

Posted 07-Aug-2015 on Hotels
It was an enjoyable stay. Family (3 kids under age 11) sat by the pool, enjoyed TV by the fireplace, ate big in the dining area (free breakfast) and had free Wi-Fi for their tablet computers. The bathrooms were clean and stocked with towels and toiletries. The staff were friendly and obliging. Kitchen amenities allowed us to enjoy a family meal together. It was almost like home away from home.