No power, no lights
Posted 20-Jun-2017 on Hotels
We got to the hotel at 3:00 and found that there was a power outage. They said that they were expecting it to be fixed in an hour or so. It was after 9 p.m. when the electricity finally went back on. There was no air conditioning, no hot water,we couldn't charge our phones or tablets the halls were totally dark and we had no door keys until they were delivered at 11:00 p.m. I realize that the hotel can't do anything to prevent a power outage, but they didn't compensate us in any way. We were without transportation since we were taking the shuttle to the airport the next day, but nothing was within walking distance so we couldn't go anywhere else to get cool. This was in mid June. They even said we shouldn't use the pool since the water wasn't circulating. The suite was very clean, but much smaller than several other Residence Inns in other cities where we have stayed. The staff and breakfast were very nice, but all in all not a very pleasant stay. Marriott should step in the offer something to guests in instances such as these if they want to retain customers.