Title: Holiday Inn Hotel & Suites Charleston West by IHG Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&selected=19760&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Holiday Inn Hotel & Suites Charleston West by IHG Indoor pool with sun loungers and arcade games create a fun atmosphere at this Charleston hotel, where entertainment meets comfort and convenience ## Photo gallery for Holiday Inn Hotel & Suites Charleston West by IHG ![Indoor pool, open 6:00 AM to 11:00 PM, pool loungers - Holiday Inn Hotel & Suites Charleston West by IHG (South Charleston)](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/0bd9f960.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Holiday Inn Hotel & Suites Charleston West by IHG (South Charleston)](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/76df0bd1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - Holiday Inn Hotel & Suites Charleston West by IHG (South Charleston)](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/58288ec4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Holiday Inn Hotel & Suites Charleston West by IHG (South Charleston)](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/137772f2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property amenity - Holiday Inn Hotel & Suites Charleston West by IHG (South Charleston)](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/628aaa80.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located near Charleston Town Center, Holiday Inn Hotel & Suites Charleston West offers relaxation and play. Enjoy American dishes at Mosa's Bar and Grille, swim in the indoor pool, or try the arcade room. Free airport shuttles, dry cleaning, and outdoor seating available. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Free airport shuttle - Pet-friendly - Parking included - Free Wi-Fi - Restaurant £98 includes taxes & fees 11 Feb - 12 Feb ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=19760&PinnedHotelID=19760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-10&endDate=2026-02-11&selected=19760&PinnedHotelID=19760&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=19760&PinnedHotelID=19760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-11&endDate=2026-02-12&selected=19760&PinnedHotelID=19760&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=19760&PinnedHotelID=19760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=19760&PinnedHotelID=19760&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=19760&PinnedHotelID=19760&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-20&endDate=2026-02-22&selected=19760&PinnedHotelID=19760&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 16 of 16 rooms ### View all photos for Suite, 1 Bedroom ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/a377f0ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Separate bedroom - 1 bedroom - Sleeps 6 - 1 Double Sofa Bed ### View all photos for Standard Room, 1 King Bed with Sofa bed ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/e431f1a5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed with Sofa bed ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Separate bedroom Blackout curtains - 389 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Standard Room, 1 King Bed ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/130bab5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed 8.4 Very good 21 reviews ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Separate bedroom - 389 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/37555f55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.0 Very good 4 reviews ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Hairdryer - 389 sq ft - Sleeps 2 - 1 Single Bed ### View all photos for Suite, 1 Bedroom ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/a377f0ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Hairdryer - Sleeps 4 - 1 Single Bed ### View all photos for Standard Room, 1 Queen Bed, Accessible ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/24359733.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed, Accessible ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Hairdryer - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Room, 1 Queen Bed, Accessible ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/24359733.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed, Accessible 8.0 Very good 1 review ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Hairdryer - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Room, 1 Queen Bed ![Room amenity](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/3bcae49f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Kitchen Fridge Flat-screen TV Blackout curtains - Sleeps 2 - 1 Queen Bed ### View all photos for Suite, 1 Bedroom, Accessible (Roll-In Shower) ![Suite, 1 Bedroom, Accessible (Roll-In Shower) | Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/73062e4c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 Bedroom, Accessible (Roll-In Shower) ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Hairdryer - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Standard Room, 2 Queen Beds ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/5eb06445.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds 8.8 Excellent 29 reviews ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Separate bedroom - 1 bedroom - Sleeps 4 - 2 Queen Beds ### View all photos for Suite, 1 King Bed, Accessible (Communications) ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/a377f0ae.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed, Accessible (Communications) ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Hairdryer - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications) ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/130bab5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Mobility Accessible (Communications) 10.0 Exceptional 2 reviews ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Hairdryer - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 2 Double Beds, Accessible (Communications) ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/5eb06445.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Double Beds, Accessible (Communications) 8.0 Very good 1 review ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Separate bedroom - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Standard Room, 1 Queen Bed, Accessible (Communications) ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/130bab5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Queen Bed, Accessible (Communications) ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Hairdryer - Sleeps 2 - 1 Queen Bed ### View all photos for Suite, 2 Queen Beds, Accessible (Communications) ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/af18e717.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 2 Queen Beds, Accessible (Communications) 10.0 Exceptional 1 review ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Hairdryer - Sleeps 4 - 2 Queen Beds ### View all photos for Standard Room, 1 King Bed, Accessible (Communications) ![Desk, blackout curtains, iron/ironing board, free cots/infant beds](https://images.trvl-media.com/lodging/1000000/20000/19800/19760/130bab5b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, Accessible (Communications) 9.0 Wonderful 2 reviews ### Highlights Air conditioning Heating Connecting rooms available Free cots/infant beds Fridge Flat-screen TV Blackout curtains Hairdryer - 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Pet-friendly - Parking included - Free Wi-Fi - Air-conditioning 6.2 289 reviews £67 includes taxes & fees 11 Feb - 12 Feb [](https://www.expedia.co.uk/Charleston-Hotels-American-Inn.h28196.Hotel-Information?chkin=2026-2-11&chkout=2026-2-12&rm1=a2®ionId=6057101&destination=Charleston (and vicinity)&destType=MARKET&latLong=38.349991,-81.634979&searchId=03054f42-dace-464a-9649-1a26f8185e2f&top_cur=GBP) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCharleston-Hotels-Holiday-Inn-Hotel-Suites-Charleston-West.h19760.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCharleston-Hotels-Holiday-Inn-Hotel-Suites-Charleston-West.h19760.Hotel-Information) ## About the area Located in South Charleston, Holiday Inn Hotel & Suites Charleston West by IHG is in the business district and near the airport. Travellers eager for a bit of culture can stop by Mountain Stage, while those wishing to experience the area's natural beauty can explore Shawnee Sports Complex and Kanawha State Forest. Looking to enjoy an event or a match while in town? See what's going on at Charleston Coliseum & Convention Center. Spend some time exploring the area's activities, including golfing. [Visit our South Charleston travel guide](https://www.expedia.co.uk/South-Charleston.dx6740) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C38.36560%2C-81.69048&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=z-PaZLAAdZatAsy5kuHiwYqfV7I=) 400 Second Ave, South Charleston, WV, 25303 ### What's nearby - ![Aerial Elevating Up Over Chruch Clocktower and Charleston West Virginia](https://images.trvl-media.com/place/6093871/38ca2804-aecc-4ea6-8720-11601f4b8bde.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Charleston Town Center 5 min drive \- 3.7 miles - ![DJI Mavic 3 aerial drone footage of the University of Charleston in West Virginia](https://images.trvl-media.com/place/6093869/04191105-ca4c-4c3a-9a3f-4ece2973c3ab.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) University of Charleston 8 min drive \- 5.6 miles - ![showgirl in red costume](https://images.trvl-media.com/place/6198123/640a38a1-ec8d-403b-b96f-5cd07e3f1317.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Mardi Gras Casino 9 min drive \- 9.9 miles - Charleston Coliseum & Convention Center 4 min drive \- 3.1 miles - Patrick Street Plaza Shopping Center 4 min drive \- 2.0 miles ### Getting around - Charleston Station 7 min drive - Charleston, WV (CRW-Yeager) 14 min drive ### Restaurants - Chick-fil-A 2 min drive - Los Amigos 5 min drive - Cold Spot 7 min drive - Little Caesars Pizza 3 min drive - Hot Diggity Dogs 4 min drive ## About this property ### Holiday Inn Hotel & Suites Charleston West by IHG Hotel near Charleston Coliseum & Convention Center Located close to Charleston Town Center, Holiday Inn Hotel & Suites Charleston West by IHG provides a free return airport shuttle, a terrace and an arcade/games room. The on-site American cuisine restaurant, Mosa's Bar and Grille, serves breakfast. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi. Other perks at this hotel include: - An indoor pool, along with sunloungers - Free self-parking - Buffet breakfast (surcharge), a free local area shuttle and express check-out - Express check-in, a banquet hall and a reception hall - Guest reviews give top marks for the helpful staff Room features All 150 rooms boast comforts such as air conditioning, as well as perks such as free WiFi and desk chairs. Extra conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cots/infant beds - Bathrooms with showers and free toiletries - Flat-screen TVs with premium channels - Fridges, microwaves and coffee/tea makers ## Similar properties ![View from property](https://images.trvl-media.com/lodging/1000000/210000/201300/201236/deed4f88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fairfield Inn & Suites by Marriott Charleston South Charleston - Breakfast included - Free airport shuttle - Pet-friendly - Parking included 9.2 Wonderful 605 reviews £115 includes taxes & fees 15 Feb - 16 Feb [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-02-15&endDate=2026-02-16&selected=201236&PinnedHotelID=201236&HadPinnedHotel=true®ionId=-1&adults=2) ![Indoor pool](https://images.trvl-media.com/lodging/1000000/330000/327900/327832/f83af062.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Suites Charleston by IHG Charleston - Pool - Breakfast included - Pet-friendly - 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Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - 24-hour free return airport shuttle at scheduled times and on request - Free area shuttle - Free self parking on site - Free RV/bus/lorry parking on site - Limited on-site self parking - Wheelchair-accessible parking and van parking available ### Food and drink - Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 13.99 per person - A bar/lounge - A restaurant ### Restaurants on site - Mosa's Bar and Grille ### Things to do - Arcade/game room - Gym - Indoor pool - TV in common areas ### Family friendly - Arcade/game room - Free area shuttle - In-room cot - In-room microwave - In-room refrigerator - Indoor pool - Laundry facilities - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Wedding services ### Business services - 10,000 square feet of conference space - Business centre - Computer station - Meeting rooms ### Outdoors - Barbecue grill - Outdoor furniture - Picnic area - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Handrails in stairways - Lift - Pool hoist on site - Sign language-capable staff - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business centre - Wheelchair-accessible gym - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to lift - Wheelchair-accessible pool - Wheelchair-accessible public bathroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible spa - Wheelchair-accessible van parking - Wheelchairs on site ### More - 1 building - 6 floors - Ballroom - Banquet hall - Designated smoking areas - Reception hall ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with premium satellite channels ### Food and drink - Coffee/tea maker - Limited room service - Microwave - Refrigerator ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Desk chair - Free local calls - Free weekday newspapers - Heating - Iron/ironing board - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: anytime Contactless check-in and check-out are available Express check-in available Minimum check-in age - 21 ### Check-out Check-out before noon Contactless check-out Late check-out subject to availability A late check-out fee will be charged Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests. Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests. ### Access methods Staffed front desk, smart lock ### Pets Pets are allowed for an extra charge of USD 40 per pet, per night Service animals are welcome, and are exempt from fees 2 total (up to 45 kg per pet) Pets cannot be left unattended Food and water bowls are available ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 10.0 per night. Free cots are available on request at the property ### Payment types at the property ## Important information ### Optional extras - Fee for buffet breakfast: from approximately USD 13.99 per person - Pet fee: USD 40 per pet, per night - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: USD 10.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Pool access available from 6:00 AM to 11:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Holiday Inn Charleston West Holiday Inn Hotel Charleston West ## Frequently asked questions ### Does Holiday Inn Hotel & Suites Charleston West by IHG have a pool? ### How much does it cost to stay at Holiday Inn Hotel & Suites Charleston West by IHG? ### Is Holiday Inn Hotel & Suites Charleston West by IHG pet-friendly? ### How much is parking at Holiday Inn Hotel & Suites Charleston West by IHG? ### What time is check-in at Holiday Inn Hotel & Suites Charleston West by IHG? ### What time is check-out at Holiday Inn Hotel & Suites Charleston West by IHG? ### Does Holiday Inn Hotel & Suites Charleston West by IHG provide a shuttle to the airport? ### Where is Holiday Inn Hotel & Suites Charleston West by IHG located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Holiday Inn Hotel & Suites Charleston West by IHG Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 7.4 Location ### 9.0 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 553 8 - Good 261 6 - Okay 98 4 - Poor 61 2 - Terrible 29 ## Reviews ### 10/10 Excellent #### Ronald 27 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities The hotel has all the amenities needed. The staff is friendly and accommodating! ##### Ronald Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Nelson 19 Jan 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Clean room staff is very friendly and very accommodating. I really appreciated them making everything very easy for us. I came out to celebrate my birthday with my daughter and they made it even better with the hospitality. ##### Nelson Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### MATTHEW 24 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great pool area, restaurant and bar ##### MATTHEW Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Serena 23 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities Comfortable bed and amazing hot tub. Staff and checkin was great. ##### Serena Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Serina 26 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Everything was so nice and clean, staff was super friendly! My daughter loved the pool! ##### Serina Stayed 2 nights in Sep 2025 ### 6/10 Okay #### David 24 Oct 2025 Liked: Room comfort Disliked: Staff & service Room was clean. ##### David Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Sheree 15 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Front Desk and staff were very friendly and helpful. ##### Sheree Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Nicholas 24 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We had a wonderful stay. The food at the restaurant is delicious and the pool area is really nice. This will be where we stay whenever we stop through. ![](https://a.travel-assets.com/ugc/hotel-reviews/fa963119-92c9-4625-ae31-6d017ef2dd79-1750785511828.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Nicholas Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Allan 2 Jul 2025 Convenient, clean, wonderful staff ##### Allan Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Sean 31 Aug 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was great. The morning breakfast selection was fantastic. There was plenty of parking. The hotel was just a short commute from downtown Charleston. ##### Sean Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Angela 26 Oct 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Stay for pool! Room was nice - could have been cleaned a little better in bathroom, but it was fine. We had 4 in room and only had 3 bath towels. Also only 2 washcloths. Pool was beautiful and big. Hot tub was great! Staff was very busy but helped us check in quickly and passed on property info seamlessly. Coffee in room and nice size fridge. ![](https://a.travel-assets.com/ugc/hotel-reviews/723986e6-ae9d-4a35-8e7d-f81144446464-1761522207109.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/db8b6cd5-50a1-4ce2-b5d5-b1f4537fc17f-1761522207771.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Angela Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Wilma 31 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were very friendly. Breakfast was good as well. Overall it was great. ##### Wilma Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Cristiana 17 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff are so kind and welcoming. Rooms clean and very comfortable ##### Cristiana Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Shaina 15 Jul 2025 Liked: Cleanliness, amenities Nice clean and nice pool ##### Shaina Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Laurie 17 May 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Pool and hot tub was very nice ##### Laurie Stayed 1 night in May 2025 ### 8/10 Good #### Christiane 22 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was super nice. Had to get another room because of a faulty A/C, but the rest of the stay was nice. Good breakfast and nice pool area. Very nice dog area in the court yard, safe and well lit and maintained. ##### Christiane Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Verified traveller 22 Apr 2025 Liked: Cleanliness, staff & service, room comfort #### Enjoyed my stay It was awesome… enjoyed and the pool and jacuzzi was so relaxing. Rooms was nice and roomy, nice size bathroom and kitchen.. enjoyed my stay ##### Verified traveller Stayed 4 nights in Apr 2025 ### 10/10 Excellent #### donald 20 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Had a great stay. Especially enjoyed the breakfast buffet because the service there was excellent. The people at this hotel really know how to do hospitality. Had a great night and a great morning on the way out. ##### donald Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Cristiana 9 Oct 2025 Liked: Cleanliness, staff & service The power went out but staff was accommodating and handled the situation very professionally. My fathers room did smell like dog and we let housekeeping know so the could take care of it ##### Cristiana Stayed 1 night in Oct 2025 ### 8/10 Good #### Roger 24 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities It was a Nice place to stay. Rooms were clean. The carpets were getting old but the place was clean ##### Roger Stayed 3 nights in Jun 2025 ### 6/10 Okay #### Kristen 14 Jul 2025 Liked: Cleanliness, staff & service #### Pet-friendly, basic accommodations This hotel was great for our needs - just passing through. We appreciated they allowed dogs and had a designated area for them. The room was pretty dark, but everything was clean. While the hotel is older and showed some wear, overall it was good. ##### Kristen Stayed 1 night in Jun 2025 ### 10/10 Excellent #### TERESA 9 Mar 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's got a great pool and it's safe ##### TERESA Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Joan 8 Jul 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wish I had more than two thumbs!! Great accommodations awesome staff Marina at the bar was the sweetest she could be and Melissa at the front desk was very helpful. Breakfast was great. Great group of people you have there. ##### Joan Stayed 1 night in Jul 2025 ### 8/10 Good #### Bridget 23 Sept 2025 Liked: Cleanliness, staff & service, property conditions & facilities We booked a suite with a bedroom because we were traveling with kids. The kitchenette was fine ands nice that it had a full size fridge and freezer but the doors to the bedroom were glass, so that pretty much defeated the purpose of having the separate bedroom since we couldn’t have the light on in the other room. ##### Bridget Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Breanne 7 Jun 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel staff was very accommodating! The only downfall was the wait at the hotel restaurant even though it wasn’t busy! Other than that, we will definitely stay there again 😁 ##### Breanne Stayed 1 night in Jun 2025 ---