Search Hotels Near Char-Mar Ridge Preserve, Galena

"Breakfast "

"Upon arrival, reception informed us that the restaurant, bar and pool are all closed. Not a great start and it got much worse. Lobby bathrooms were disgusting the complimentary coffee bar consisted of 2 keurigs and a total of 3 coffee pods. Returning to the room at 10pm the key wouldn’t work. We walked down to the reception and received a new set. Also didn’t work. Back down to the lobby. The reception person ultimately had to break into the room using a crowbar and hammer. By this time it’s after midnight. We had to pack all of gear up and move rooms. They didn’t help us at all, in fact I had to go down to the lobby again and retrieve a luggage cart. The rooms both had wallpaper coming off the walls and no toilet paper. Next day we didn’t get a call or visit about the situation. Absolutely the worst hotel experience I’ve ever encountered. Stay here at your own peril."

"Honestly, if I wasn’t a Hilton Club member, I’d never go back to a Hilton brand hotel. The staff was preoccupied on their phones when we had questions. The blinds in our room were broke. The garbage cans in our room and the hotel overflowing. The water pressure in our shower was a trickle. Our room was never made up and we had to ask for clean towels. Customer service was extremely poor. This hotel is a poor representation of the Hilton brand and quite frankly, I was shocked at the lack of concern about the condition of our room and the overall appearance of the hotel and property. Also, I did grab some fruit at the breakfast bar, the apple and banana were both rotten. Totally disgusting."

"We highly recommend this place!! Everything was excellent! The fireplace felt very good after a cold evening of being at Alum Creek Campground!This place had everything you needed for a comfortable getaway! Hopefully, we will visit again!"

"Hotel was ok. Did not like number of “guests” hanging out in parking lot at night smoking and drinking. Situation made me very uncomfortable."

"It was so nice to have all that space! I actually wish I could have stayed longer!"

"The hotel was very clean? The staff was pleasant and the rooms were very nice and clean i would refer them to my friends and family"

"Well located, helpful staff, good restaurant."

"House was nice and clean staff was friendly "