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Reviews of Wingate by Wyndham Chantilly / Dulles Airport

3 out of 5
Wingate by Wyndham Chantilly / Dulles Airport
3940 Centerview Dr, Chantilly, VA

Reviews

8.4

Very good

Rating 10 - Excellent. 576 out of 1091 reviews" "
Rating 8 - Good. 280 out of 1091 reviews" "
Rating 6 - Okay. 103 out of 1091 reviews" "
Rating 4 - Poor. 68 out of 1091 reviews" "
Rating 2 - Terrible. 64 out of 1091 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Staff & service, amenities, property conditions & facilities
Unfortunately the sink in my room was leaking, the pipe was off the drian ! i have to call and they came to fix it.
Stayed 4 nights in May 2024

4/10 Poor

terrrence

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I checked in my room noticed toilet was full of water had a pee flushed toilet it backed up and water all over bathroom floor asked for new room agent at front desk said hotel full cannot do anything no maintenance till tomorrow morning I asked for plunger was given so had to plunge toilet several times it finally was ok. Bedroom curtain was broken or electric opener broken could not open curtain the whole 4 days it was pitch dark complained to front desk manager and others on front desk promised to fix did nothing left plunger in room no one ever came to fix toilet or curtain after me asking 4 days in a row.
Stayed 4 nights in May 2024

10/10 Excellent

salman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good family hotel
Stayed 3 nights in Apr 2024

2/10 Terrible

joyce

Travelled with family
Disliked: Amenities, property conditions & facilities
We need to talk to someone. Thank you
Stayed 1 night in May 2024

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and quiet
Stayed 2 nights in May 2024

8/10 Good

Young Chul, FAUST

Travelled with family
Liked: Cleanliness
Need to improve on breakfast
Stayed 2 nights in May 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful walking trail nearby. The shower seal was filthy and the hot tub was out of order.
Stayed 3 nights in May 2024

10/10 Excellent

Varsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, little noisy at the time as the hotel was quite full and we get room on 2nd floor close to reception. Also on the second day of our stay a school bus arrived late evening. Kids were all around in the lobby till late night and early morning next day, a kind of disturbance to other travelers. The best thing was the airport shuttle service they provide every hour from 7am-10pm. They give complementary shuttle service to airport as well as metro station and Hazy air and space museum too. Over all good experience.
Stayed 3 nights in May 2024

8/10 Good

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Okay
Stayed 1 night in Jan 2024

10/10 Excellent

Edda

Liked: Cleanliness, staff & service
breakfast area to small and very crowded!!
Stayed 1 night in May 2024

2/10 Terrible

Denys

Business traveller, Travelled with partner
Liked: Amenities
A/c did not work properly. Horrible night with little to no rest.
Stayed 1 night in May 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was courteous and rooms were nice and clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Shahryar

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in May 2024

8/10 Good

Li

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice facility near major roads, such as Road 50 and 28.
Stayed 4 nights in May 2024

6/10 Okay

Joseph

Liked: Staff & service, property conditions & facilities
Was not quite what we were expecting. The exterior would provide an impression that the hotel had been recently updated, but that was NOT the case upon entering the room. Lobby was extremely warm, we turned the AC down to 65 in the room and it never got cool. Walk in shower was nice, but very old and the tile in the bath seemed molded but it would not clean up so it was something that has set into the tile over time. Just didn't live up to what we had hoped.
Stayed 1 night in May 2024
Response from Wingate Management on 8 May 2024
Hello,We sincerely apologize for this. We will have this room checked. Thank you for your feedback. Hope you decide to give us another chance to better accommodate you in the future.

2/10 Terrible

YOUNG

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool unprofessional staffs and too loud.
Stayed 2 nights in Mar 2024
Response from Wingate Management on 8 May 2024
Hello,Sorry for your experience. Please give us a call and ask to speak to the manager on duty. We would like to know what happened. Thank you!

2/10 Terrible

YOUNG

Business traveller
Disliked: Amenities, property conditions & facilities
Temperature was over 90 degrees during the day and the a/c wasn’t working so the room was very warm. I told the front desk staff at night, by 11pm, about a/c not working. He told me to just adjust the knobs and it will work. I told him that I‘ve tried that already and it is not working. He came to my room and did the same thing which is nothing and said it is working. He wasn’t willing to change the room and keep saying a/c is working. I ended up sweating all night and struggle with the noise of a/c fan running all night cause the temperature wasn’t coming down. Next day I complained to other staff and someone came and replaced the a/c. Next night, some other guests are at the lobby and making loud noise by about 6 of them talking and laughing at 1am and that same male staff doesn’t do anything. Ad I was not able to sleep well cause of the temperature I was very tired. I called the front dest and he said he will do something but the noise was keep going for more than 30 minutes and finally stopped. I would not stay at this place again. Very unprofessional staff. Oh also when I walk up to front dest to talk to them they are always on their cell phone don’t even care if I am there or not. I had to knock on the counter to catch their attention. Very poor service.
Stayed 2 nights in May 2024
Response from Wingate Management on 8 May 2024
We apologize for this. We will speak to the staff about what had happened. Thank you for the feedback. Again we sincerely apologize.

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. I stopped here after a long flight home so it was just to sleep for the night. My only complaint is the shower smelled a little musty.
Stayed 1 night in Apr 2024
Response from Wingate Management on 8 May 2024
Thank you for your feed back.

8/10 Good

Li

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my business meeting location.
Stayed 4 nights in Apr 2024
Response from Wingate Management on 8 May 2024
Thank you for staying with us.

10/10 Excellent

Patricia, Lawrenceville

Stayed 1 night in May 2024

6/10 Okay

Laquania

Travelled with family
Liked: Cleanliness, staff & service
The staff was helpful and nice. The beds were comfortable. The hotel is dated and needs upgrades. Close to the airport and restaurants.
Stayed 2 nights in Apr 2024
Response from Wingate Management on 8 May 2024
Thank you for the feedback and support.

8/10 Good

Lachonia, Baltimore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property outside has a small man-made creek or lake with a beautiful nature walk and view. Inside the hotel it is very clean in the lobby and rooms. However, the breakfast was not good. I don't eat pork, so I was not sure if the sausage was edible for me. Although I was told it was okay to eat. And the hot tub was broken. It was hot; however, the jets were broken.
Stayed 2 nights in Apr 2024
Response from Wingate Management on 29 Apr 2024
Thank you for your feedback and support.

8/10 Good

anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the stay was fine. Not getting clean towels and the trash taken out unless you request it every day is questionable. I know it's all about cutting costs, but give me a break. Fresh towels and trash removal is not too much to ask. Hotel is kept clean and neat,staff was nice. Breakfast is waffles,toast,cereal,muffins, eggs and sausage. Some fresh fruit is available,coffee,tea,juice.
Stayed 3 nights in Apr 2024
Response from Wingate Management on 29 Apr 2024
Hello,Not receiving service daily is more about not disturbing our guest. So we ask all guest to inform us if they would like any housekeeping services.Thanks

10/10 Excellent

wiliam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and breakfast was good.
Stayed 2 nights in Apr 2024
Response from Wingate Management on 29 Apr 2024
Thank you for your feedback and support.

10/10 Excellent

Antony

Worth for the $
Stayed 2 nights in Apr 2024
Response from Wingate Management on 27 Apr 2024
Thank You!

10/10 Excellent

MinJi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with kind service. They offer shuttles to Dulles airport!
Stayed 1 night in Mar 2024
Response from Wingate Management on 27 Apr 2024
Thank You!

8/10 Good

Bobby

Business traveller
I would stay there again
Stayed 4 nights in Apr 2024
Response from Wingate Management on 27 Apr 2024
Thank You!

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wingate Management on 27 Apr 2024
Thank You!

10/10 Excellent

Reuben

Stayed 1 night in Apr 2024
Response from Wingate Management on 27 Apr 2024
Thank You!

6/10 Okay

Dan

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Complimentary toiletries were cheap. Staff was not very engaging. The staff was busier having private conversations than guest experience. Will not be staying there again.
Stayed 1 night in Apr 2024
Response from Wingate Management on 25 Apr 2024
We apologies about staff, we will definitely address this. Hope you will change your mind and give us another chance in the future.

10/10 Excellent

Ellen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

8/10 Good

Loan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!!
Stayed 3 nights in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located.
Stayed 3 nights in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

10/10 Excellent

Noel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely come here again. Highly recommended.
Stayed 2 nights in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

8/10 Good

Keisha

Excellent
Stayed 1 night in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

6/10 Okay

Samantha

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Place just could’ve been a bit cleaner
Stayed 3 nights in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank you for your feedback and support.

10/10 Excellent

Claudette

The rooms are extremely clean, comfortable and well laid out
Stayed 7 nights in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

4/10 Poor

Angela

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

10/10 Excellent

Reuben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

10/10 Excellent

Michelle, Monson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and for the price. The room was really good. Bed and pillow were comfy. Room darkening shade worked very well. We enjoyed the pool but the hot tub bubbles were out of order which was a bit disappointing after being in the car for hours. Overall nice location and we are very satisfied.
Stayed 2 nights in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank you for the wonderful feedback!

8/10 Good

Delores

Liked: Property conditions & facilities
Great for the price
Stayed 2 nights in Feb 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

10/10 Excellent

Satish, Allison Park

Stayed 1 night in Apr 2024
Response from Wingate Management on 8 May 2024
Thank You!

8/10 Good

Toshera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

10/10 Excellent

Richard, Hyde Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived late on a weeknight, but staff booked us in quickly with a ground floor room that was big and comfortable and very clean.
Stayed 1 night in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

4/10 Poor

Nabil

Disliked: Cleanliness, staff & service, property conditions & facilities
The man at the reception is very bad the way how he talked I arrived to the hotel by.11:00 AM he ask me to wait until 3:00 PM and he asked me to Pay 50 $ extra to check in because the check in must be by 3:00 PM I waited 4 hours in the reception. Loud noises in the corridors of the room.im not happy. Thanks.
Stayed 1 night in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank you for your feedback.

10/10 Excellent

Clint

Liked: Cleanliness, property conditions & facilities
Property was nice
Stayed 1 night in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!

6/10 Okay

Donna

Travelled with family
Needs more shuttle times. Breakfast was horrible. Uncooked sausage mad my kids sick.
Stayed 4 nights in Mar 2024
Response from Wingate Management on 25 Apr 2024
Thanks for your feedback.

10/10 Excellent

Cornelio, Scandia

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Wingate Management on 25 Apr 2024
Thank You!