It was my first time staying at this property, wanting to check it out and experience for myself prior to recommending it to my friends who have never heard of or visited Cha Am. I stayed 3 nights and overall it was okay. The receptionists were not friendly nor hospitable. I might add that an older receptionist, Jantrathip was not helpful and ignored me on two occasions, despite the fact I was first in line in front of the reception area. The other receptionist is busy on her phone instead of being focused on welcoming and assisting guests. The hotel management must change the front desk employees. Mgmt. needs to train and put in place pleasant and friendly employees, who are eager and happy to assist guests from the moment they arrive to the moment they leave. Employees need to be evaluated and graded by the guests, so that management is fully aware of the guests experience. Much room for improvement at this hotel. There were large groups of European tourists (groups of Swedish and French tourists) staying here long term. Breakfast time is a bit chaotic and food needs to be replenished and filled up when it is finished and dirty plates needs to be picked up and the table cleared asap. Special mention: The cleaning lady of my room is to be commended. She was courteous, efficient, and did a good job each day cleaning and tidying my room. Overall, I would not stay here again but will try and check out another place in Cha Am, as there are plenty of choices for tourists.