Cèze Cévennes Holidays

Horrible arrival experience, I had called in the morning to inform we had issues with transportation so we would arrive between 0000 and 0100. The lady on the phone was nice and said to not worry, someone would be there. We arrived at 0025. The main gate was closed, I rang and rang the bell and intercom for 15 minutes and no answer. I called 5 times and no answer, I waited another 10 minutes and rang and called and still nothing. I had a baby, my kids and great grandparents, all exhausted from a 10 hour drive from central Germany. No one gave us the code for the gate and the reception was empty, so I jumped the gate. I was looking around and saying hello hello hello and finally the worker came out. Other than that all was good

This is our second stay and the only place we stay in Uzes. The rooms are always clean, quiet and very comfortable. The staff is exceptional and very friendly. They go above and beyond. Breakfast is very good with great selections.

They tried so hard to make this a 4+ star hotel but it just doesn't manage it. The breakfast isn't worth the 20 euros that it costs. The bed was so hard that I had to take ibuprofen to deal with the hip pain after the night and the mildew in the room was bad. The whole family was coughing or sniffling after spending 5 nights there. We were VIP+ and had one of the 2 bedroom suites. We're in room #1. The mosquitoes in the private backyard were so bad that we had a hard time using the only table that seated all 6 of us.

Great price for what you get, Wi-Fi not working properly. Friendly staff and room was spotless but for the presence of a snail.

The staff was excellent! Very helpful and friendly. They made us feel very much at home.