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"Room was basic, bedding was below par. Overly soft flat pillows, bed was blah. Very disappointed with a Starbucks coffee shop in lobby when Hawai’i has some amazing local coffee. The pool area was fun and our son loved it, water is very cold though. $50 per person for breakfast Buffett seems to a bit absurd when you can support a local cafe and get higher quality food made with real Aloha for less. Surprise, you have to pay an additional $40 a night to self park your car OR $50 a night for valet. The resort I worked for never charged for parking or valet. $50 a day resort fee, while the WiFi is absolute garbage. Walls are thin and we were lucky to have slightly loud neighbors. There was 3 of in our room and the first front of the house representative told me that we could only have 2 of the “free” water bottles that come as a part of the resort fee. Woman running the POS at the coffee shop was not very personable until I tipped, then and ONLY then did she smile and remotely charged her morale. They advertise “shops” and they is one gift store, I would skip their gift shop and make the short walk to Whalers Village to the ABC store for all of your gift and personal needs (not to mention you will save a ton of money that way) restaurants are either “Fine Dinning”, Pool side, breakfast Buffett or the coffee shop, don’t bother with the Fine Dinning, there are other restaurants a short walk down the beach with a much better selection. "

"The staff were all amazing! The restaurant food and service were terrible. The hotel is just showing it's age and needs updated. One morning we had no hot water and had to call maintenance."

"No beach view ,shuttle driver was rude ,had to get a taxi from airport to hotel,I would not return here ,and would not recommend."

"Prepaid breakfast was perfect - with daily Buffett. The pools were perfect diverse and plenty with slides for kids and infinity pool for adults. Cute little shops and many animals and penguins were great. Staff was helpful and made accommodations when needed. The grounds were great with good location for snorkeling off the beach. Daily visit from sea turtle and close walking distance to many diverse restaurants "

"Two pools! Two hot tubs, a spa! So much stuff to do. A restaurant and lots of things in walking distance. "

"The property was located very close to Kaanapali beach which made it very convenient and it was great beach for children. Everything very clean and picked up. The staff was very friendly and helpful."

"This resort is a hidden gem. The staff are fantastic. The rooms are very clean and updated. The location is great. There is live music every night. I can't think of a single complaint. I would absolutely return to this hotel."

"NO SEATS AVAILABLE UNLESS YOU GOT DOWN AT THE POOL AT 7AM. GOT SOME AT 5PM"

"Very beautiful property overall and great location! The one bedroom suite was perfect for our family of 4 with two teens. Really loved the restroom in our suite. Huge and had some nice upgrades like motion censored lights when you entered. The outside walking path was wonderful along the coast, and we took advantage of that. Staff was extremely helpful and I left a ballcap one day at the beach and one of the beach staff members kept it safe for me. Our 16 year old also lost her AirPod case which thankfully was personalized and the hotel found that for us as well. The free shuttle service to other nearby resorts and dinner spots was great. The staff at Pilina was terrific. The Pizza in the market was a hit and our teens enjoyed it multiple times. The server at Ko was great and high energy and helped customize our meal choices. Some areas for improvement- the hotel did not offer any fresh green juices. We like to have those in the morning at breakfast and there wasn’t any on the entire premises. Also, the cabanas were all in loud areas around the main pools with kids screaming in the pool and throwing balls that were hitting our chairs. We reserved 4 days of cabanas and finally cancelled day 4 because they just weren’t relaxing in the locations they were placed in. We have a 16 and 17 year old and when we booked the 4 cabanas we asked to book them at the adult pool but were told no since our kids aren’t 18. Terrible. Our kids are quiet so this was a miss. Great trip otherwise! "