Ceiba Sur Holidays from £395

Air conditioner wasn’t working but the rest was pretty good thanks

Our room was clean, which we appreciated, but overall our stay was disappointing. Although we booked the most economical room, it lacked basic conveniences, such as a nightstand to place personal items. The bathroom was spacious but not very functional. The shower had no door or curtain, so water spread across the entire bathroom floor after every shower. We ended up placing towels on the floor, and having the shampoo dispenser outside the shower was inconvenient. The room also became quite warm at night because the air conditioning didn’t seem to reach the bed very well. In addition, the soundproofing could definitely be improved, as we could hear many noises coming from the neighboring room. Parking was another downside. There is a $25 daily parking fee, and the parking area is very narrow, making it difficult to maneuver. If the lot is full, guests have to ask the front desk to move another vehicle before being able to park. Finally, the photos on Expedia did not accurately represent the hotel, which was disappointing. While the room was clean, I don’t feel the overall experience matched the expectations created by the listing. I do want to recognize the front desk employee, who I believe was named Chris. He was extremely kind, welcoming, and professional throughout our stay. He provided excellent customer service, and we truly appreciated his friendly attitude.

Clean room nice staff pool was huge

Nice and clean property with comfortable rooms that included a fridge, and in our case a patio shared with other guests. Rooms are super quiet and A/C worked really well; however, water pressure could have been better. We spent most of our time exploring the sites and eating out, so didn't really use the kitchenette or the tiny pool. The hotel is well located and there are loads of options within walking distance or a quick Uber ride away. Our room included parking and we thought that was fantastic until we got there. We constantly had to move cars around and the staff had to wake up grumpy guests to come get their vehicles out of the way so we could leave early for all-day expeditions to other parts of the island. There are no assigned spots, only a narrow driveway with up to four cars crammed in there. Truly a pain in the neck for everyone, including staff.

Property was beautiful! Modern, clean, and the staff was extremely helpful. Margaritaville is a part of the property so we were excited to be able to use both amenities. Service took a bit longer but the staff was very friendly!