Cayos Holandeses

Early check-in, late checkout, very accommodating

The staff were professional and some were very helpful. Of particular note was the very helpful and respectful demeanor of Sebastian and another bellman whose name I regret not getting! The unnamed bellman would open our UBER door as if we were celebrities! I recognized even more how special this was when I observed the others not doing it. This bellman is a white slender faced and slender built male...he always looked both focused and serious about his job. I honor the way he made my family feel. Sebastian was a very nice and when my family asked questions, he was very helpful! These two in particular were my/our bright spots! They made us feel welcomed! In respect of the cleaning, the lobby area was very nice and smelled nice, though the scent when I first arrived appeared a little strong. My issue with cleanliness always came from the carpet on my floor (25th floor). The carpet always appeared as if it were not vacuumed...particularly in the front of my room door, and I did not like this. I stayed in the family suite at 2535...Also, I was expecting at least to have a microwave in my family suite. This was an inconvenience. The room was not anything really special in my view, but it did accommodate our family. Overall, the hotel can be an excellent location and place to be if more attention is paid to cleanliness. As for the breakfast, we enjoyed it! The staff there were very helpful. I would not return with my family particularly because of these inconveniences.