Cavo Paradiso

I booked around 6pm and when I got there they didn’t have a room. I was told to look elsewhere for a room and on top of that, they said they wouldn’t give me a refund because it was booked through Hotels.com! What s terrible start. Ages later they went and got the cleaner, who was probably having dinner with her family at 8pm, to ‘prepare a room for me’ which was apparently ‘locked for next season’. Appalling room condition. Very very outdated, damp walls smelled so intensely I couldn’t sleep from the smell (and I could not leave the balcony door open as I was on street level and plenty of mosquitoes too). I woke up coughing. Very old bathroom, the door was peeling, the side light wasn’t working, the emergency light outside the room was broken and flashing, which woke me up when it was still dark… I left the place absolutely exhausted. ‘You get what you pay for’ they say, but this was completely unacceptable even for €45.

In my opinion as somebody who has travelled and stayed in many hotels over 40 years in business this hotel should not be rated 5 Star it is at best a 3-4 star The hotel is very clean with great staff who try very hard to please the guests The position of the hotel is misleading as from pictures on Expedia it’s appears to be on the beach it is positioned one street back from the beach looking over an older hotel The pictures on the beach show sunbeds that belong to the hotel but are situated in front of a bar that serves drinks on behalf on the hotel The pool at the hotel is very small and cramped with no space between sunbeds As a plus the breakfast buffet was very good and the rooms are well appointed My overall feeling is a hotel that has great staff offering an out standing service but lacks the facilities and position to be considered 5 star

Lovely boutique hotel! Would stay again, the food was good and the hotel was brand new. We stayed on the suites side which I recommend.