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Hotel Playa Azul

2.0 star property
Travelers find a peaceful retreat at this lakeside hotel where they can relax in garden surroundings or treat themselves to rejuvenating spa services

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Hotel Playa Azul combines relaxation with convenience. Travelers can unwind in the garden, take a dip in the pool, or book a treatment at the spa. The property includes on-site shopping and a restaurant, while kids enjoy their own playground space.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
  • Parking included
  • Restaurant
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About this property

Hotel Playa Azul

  • Hotel near Laguna Catemaco
  • Located close to Carmen Basilica and Nanciyaga Ecological Reserve, Hotel Playa Azul provides a terrace, shopping on-site and a coffee shop/cafe. Indulge in a hot stone massage, reflexology and a body treatment at the on-site spa. Be sure to enjoy a meal at Tonalitzin, the on-site restaurant. Guests can also expect to find a garden, a playground and laundry facilities.
  • Additional perks include:
    • An outdoor pool and a children's pool, along with sunloungers
    • Free self-parking and extended parking
    • Meeting rooms, concierge services and tour/ticket information
    • A 24-hour front desk, barbecues and laundry services
  • Room features
  • All 80 rooms have comforts such as air conditioning, as well as amenities such as safes.
  • Extra conveniences in all rooms include:
    • Showers and free toiletries
    • 28-inch TVs with cable channels
    • Decks/patios and daily housekeeping

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8.4 out of 10, Very good, 355 reviews
The price is £54
includes taxes & fees
2 Jun - 3 Jun
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Policies

Check-in

Check-in start time: 3 PM; check-in end time: 4:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay for free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Important information

Optional extras

  • Laundry fee: MXN 30 per day
  • Spa fee: MXN 346 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children under 9 years old are not allowed in the spa without adult supervision

Frequently asked questions

Does Hotel Playa Azul have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 9:00 AM to 10:00 PM.

Is Hotel Playa Azul pet-friendly?

Yes, pets are allowed at this property.

How much is parking at Hotel Playa Azul?

Self-parking and extended parking are free at this property.

What time is check-in at Hotel Playa Azul?

Check-in start time: 3 PM; check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Playa Azul?

Checkout is at 12:30 PM.

Where is Hotel Playa Azul located?

Located in the heart of Catemaco, this spa hotel is within 3 mi (5 km) of Carmen Basilica, Laguna Catemaco and Nanciyaga Ecological Reserve. Los Tuxtlas Biosphere Reserve and Cascada Salto de Eyipantla are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

7.0

Cleanliness

8.0

Location

6.8

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 8 out of 30 reviews
Rating 8 - Good. 8 out of 30 reviews
Rating 6 - Okay. 8 out of 30 reviews
Rating 4 - Poor. 2 out of 30 reviews
Rating 2 - Terrible. 4 out of 30 reviews

Reviews

Verified

2/10 Terrible

Jorge J

Disliked: Cleanliness, staff & service, property conditions & facilities
This property should be remove from any travel site is worst than a motel. Unsafe dirty I stayed 1 hour and had enough. Lost the money I paid for two room and did not care, my family was not going to be safe.
Verified

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were not helpful. The hot water was turned off. We had to ask them to turn off the hot water tank serving the two rooms we had booked. After a week of travelling we had dirty clothes needing to be laundered. The receptionist said the laundry would be ready the afternoon the day after we arrive. But when we returned the next afternoon the laundry had not be sent out. As for amenities and condition of the room. The shower was dirty and did not drain properly. The hotel has closed is bar and restaurant, although it is too far to walk into town for a meal, The taxi service recommended by the hotel was very slow. What a lousy hotel!
Stayed 2 nights in Feb 2024
Verified

8/10 Good

Joan Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel de los 90's

En términos generales el hotel es cómodo para estar de paso, tiene muchos servicios y es limpio y cuidado, pero sus instalaciones son algo viejas. Se siente como un hotel de los 90's. Aunque el personal fue muy amable
Stayed 1 night in Jul 2024
Verified

8/10 Good

José

Liked: Cleanliness, amenities
el baño de la habitacion tenía una fuga en el piso se salia el agua del retrete, y no me agrado
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Hector

Desayuno incluido

No me gustó que por contratar el hospedaje a través de la aplicación hoteles. com, No tenemos derecho al desayuno que se incluye si reservas directo con el hotel
Stayed 2 nights in Jun 2024
Verified

8/10 Good

Carmen

Liked: Property conditions & facilities
Muy bonito su alberca está increíble
Stayed 2 nights in May 2024
Verified

8/10 Good

Alis

Es un hotel con una alberca buena el desayuno es rico pero ya le falta mantenimiento en general , la estancia fue aceptable con algunos detalles pero si regresaríamos
Stayed 2 nights in Mar 2024
Verified

6/10 Okay

Jaime

Disliked: Staff & service, property conditions & facilities
Sin internet mala señal de tv
Stayed 1 night in Feb 2024
Verified

2/10 Terrible

violeta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es bonito pero el servicio es terrible. Los cuartos viejos y maltratados. No nos quisieron servir desayuno porque había un grupo. En general pésimo todo. No lo recomiendo.
Stayed 1 night in Sep 2023
Verified

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Buenas vistas y paisajes.
Stayed 1 night in Aug 2023
Verified

2/10 Terrible

Lic. Araceli

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No sirve la tele, ni el aire acondicionado, alto precio para las instalaciones, el lugar no tiene mantenimiento, esta descuidado
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities
Muy buena atencion, las habitaciones muy limpias, pero el restaurante estaba fuera de servicio, yo espero que por remodelacion por que si hace falta
Stayed 2 nights in Mar 2023
Verified

8/10 Good

Victor

Liked: Cleanliness, staff & service, amenities
Le falta mantenimiento a la propiedad de pintura y algunas áreas
Stayed 2 nights in Jul 2022
Verified

8/10 Good

Raúl Katt

Liked: Cleanliness, staff & service, amenities
Su ubicación. No me gustó su internet, ni su TV, clima viejo y ruidoso
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

José Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos fue muy bien, un hotel amplio y confortable
Stayed 2 nights in Jul 2021
Verified

6/10 Okay

Verified traveller

Catemaco es increible

Toda mi familia y yo nos divertimos mucho en la piscina, que es muy amplia y funcional. Mucho espacio de estacionamiento y muchos lugares para visitar y descansar.
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Sarai

Disliked: Cleanliness

En genera regular

El hotel le hace falta mantenimiento, limpieza regular, de las 3 habitaciones 1 de ellas no servía. En la noche quisimos comprar y no había nadie en recepción. El temazcal y masaje muy bien, se cobra aparte.
Stayed 1 night in Jul 2021
Verified

6/10 Okay

Verified traveller

No lo pude usar porque porque no aceptan tarjetas y para mi es indispensable pagar con tarjeta para poder hacer deducible el gasto en mi empresa, gracias.
Stayed 2 nights in Jul 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estacionamiento, limpieza todo bien

Mi unica petición fue facilidades acceso handicap en silla de ruedas, ayudaria que el baño las tuviera, ya que es muy angosto y no cabe una silla de ruedas y en el caso de handicaps el area de regadera favor de manejarla unicamente con cortina.
Stayed 1 night in Feb 2020
Verified

6/10 Okay

MARIBEL

REGULAR

El hotel limpio aunque no muy cómodo, es ruidoso, hay un solo contacto en el baño y no había servicio en las habitaciones por que tuvieron evento.
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Marco Antonio

Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Sergio

Stayed 2 nights in Jun 2023
Verified

4/10 Poor

Ana Lilia

Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Jessica

Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Isauro

Stayed 1 night in Jul 2022