Outdoor pool, pool loungers
Check availability

Reviews of Auberge Seraphine

3 out of 5
Auberge Seraphine
Vielle Bay, Pointe Seraphine, Castries

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 110 reviews" "
Rating 8 - Good. 52 out of 110 reviews" "
Rating 6 - Okay. 26 out of 110 reviews" "
Rating 4 - Poor. 9 out of 110 reviews" "
Rating 2 - Terrible. 2 out of 110 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One week at Auberge
Staff are amazing. Beautiful setting. fabulous restaurant. Room needs more lively art/deco.
Stayed 7 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the property is located in a envy area, where the tours operators have shore tours, but the property is outdated. need more up to the times look, the rooms are ok, but they need some help. The restaurant is dying, dinner service is weak. had dinner and either was cold or overcooked, or maybe frozen taste. but needs help now. that could be a goldmine, but needs some TLC
Stayed 4 nights in Jan 2020

8/10 Good

Cornelis

Business traveller
Liked: Cleanliness, staff & service, room comfort
Boutique Beauty
Stayed 2 nights in Feb 2020

8/10 Good

Andie, Grenada

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The location of the hotel is excellent in terms of proximity to Castries, the Vigie airport and cruise terminal. It's located in a quiet area with great views.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

TJ, USVI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful area, beautiful view of the ocean, very close to Castries market, and shopping
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property had a pool and restaurant, bar, egret nesting tree, lily pond, boat harbor and near by shopping mall. and restaurants
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
it was adequate, had to ask for towels first day. no coffee in room, restaurant staff was slow but all staff was friendly. they even went and bought us a conversion plug for outlets. beautiful setting. close to ships and shopping mall-restaurants. clean rooms. management was wonderful. our airport drivers were the best, friendly and on-time.
Stayed 2 nights in Dec 2019
Response from Dwight on 9 Feb 2020
Thanks for staying with us

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very basic, home grown hotel that charges way too much for what you get! The bed was hard, the bathroom was not clean or updated in any way. Shower leaked on the floor. Towels were small and rough. Tile floors didn't feel clean. This is a very tired property with multiple outlets that didn't work. Too many stairs that aren't safe. Not particularly helpful staff, loud music from a wedding reception. No soap in the bathroom.
Stayed 1 night in Dec 2019

10/10 Excellent

Rex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Aug 2019

6/10 Okay

D

Business traveller
Liked: Cleanliness, staff & service, amenities
Apparently like a lot of places in Castries, the first impression is a place that was last decorated in the 70s. But it has nice touches and charm - big rooms, a decent pool, close to the city and George Charles airport if you’re there for work and the WiFi works pretty well. It is a bit expensive, but that seems to be typical for St Lucia.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was five star - Caius was wonderful, friendly, warm, welcoming and extremely helpful with all queries, resolving them swiftly and to a immaculately high standard. I will definitely stay again and recommend to friends/family!!!
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
The property is decent (not great). The room had a bad smell this time around and the service in the restaurant was quite poor. I ate at the restaurant on two occasions during my 1 night stay and was disappointed on both occasions with different staff. The front desk reception was ok but they need to train the rest of the staff. It was not good and I don’t recommend them anymore.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a small 22 room hotel within easy walking distance of downtown Castries. The staff will point out the short cut by the cruise ship terminal. It is quiet and clean with a nice view of the water. No beach but a nice pool. A frig and tea and coffee in the room. My favourite was the large balcony.
Stayed 7 nights in Apr 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
nothing special about the hotel. No safe deposit box. lots of rotten wooden boards etc. very tired. Staff are helpful but food service very slow
Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to the airport. Lovely restaurant, open air and good food options. The room was comfortable and very clean.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Probably the best business hotel close to downtown Castries. Property dated but staff are excellent and rooms are clean. Good restaurant.
Stayed 2 nights in Mar 2019

2/10 Terrible

Levi C.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was horrible Will never stay at this place again or recommend anyone to stay at this place. Service was unbelievably POOR. Needs renovation.
Stayed 2 nights in Mar 2019
Response from Ratta on 30 Apr 2019
Must be Real supporter- remember you got one night free of charge.

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
It is conveniently located close to the airport in Castries but it is a long walk to any shops and the closest supermarket is at least a 20-minute walk. However there is a taxi driver located at the hotel
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very quaint little hotel. Nice pool and restaurant. Really neat tree out front with all the Egrits nesting. Castries isn't really a tourist town. So this place is great for stopovers. It's right by the smaller inter-island airport.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Feb 2019

8/10 Good

RAYMOND RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
Excellent for the George FL Charles airport. OK for a short stay.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Good deal, depressing town
Good deal, clean, nice pool. Restaurant on premises, not much near by except “tourist mall”. Would not wander into town, other restaurants $25 taxi ride one way. Not impressed with the town of Castries
Stayed 1 night in Jan 2019

10/10 Excellent

Antonette R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. Conveniently located.
The check-in staff was very polite and helpful.
Stayed 4 nights in Dec 2018

8/10 Good

Verified traveller

Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met my needs, easy check-in, close to the airport.
Stayed 1 night in Dec 2018

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the ship dock for the Windjammer
We stayed to board the windjammer cruise boat. Very close to the dock. Don't let the cab drivers bully you to purchase advance fare to the dock. It is only a 10 minute walk and we had roller bags. There is a mini fridge in the room and U reccomend buying some snacks and drinks before arriving, you can enjoy that by the pool. The air conditioning was good but noisy. My husband fixed that with wash clothes and cardboard. Everyplace on this end of the island is pricey, but the hotel was reasonable enough. $135 for the night. The mattress was hard, and I should have asked for an extra pillow, that usually helps me.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2018

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Disliked: Room comfort
Mosquito intrusion
the stay at the hotel wasn't so bad, but the bites from the MOSQUITOES were treacherous, gaps under the doors allowing them to come in, a pool of stagnant water great for breeding, definitely needed a mosquito net over my bed I have the bumps tp prove it. Other than that everything else was great.
Stayed 1 night in Jul 2018
Response from dwight on 14 Sept 2018
So sorry about that experience. Maybe the location of the room you decided upon .We will make it up next time

8/10 Good

John, Colorado

Liked: Cleanliness, staff & service, room comfort
nice, clean, good pool, marina activities
2 weekend stays, between sailing on Mandalay. Room 302 ok, bathroom needs basic maintenance. Room 301 better, bathroom updated. Staff friendly and helpful. Restaurant very good. Easy walk to Coal Pot Restaurant and market.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not close to the beach but overall a good deal.
Easy check in, good restaurant, nice view of the harbour. Not much around the hotel within walking distance. Clean, comfortable rooms
Stayed 1 night in Jun 2018

8/10 Good

Monica, Columbus

Our first room did not have the air conditioning on and it was stifling. It had a gorgeous view. There was also mold in the restroom. We were moved to a larger room and the view was ok. Bar staff were great! Hotel's location great for our boarding the barefoot sailboat - the Mandalay! We were able to walk with our luggage to board.
Stayed 2 nights in Jun 2018

10/10 Excellent

Ellena, Dominica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In transit
Stayed a night. The check in and transfer to our room was great! Staff was on point. No hassle
Stayed 1 night in May 2018

6/10 Okay

ccalta, Canada

Disliked: Property conditions & facilities, room comfort
Disappointing
Hotel is difficult to find. Even our cabbie got lost. You have to come in from the back side along the airport. The room was marginal for cleanliness, and the telephone didn't work and it wasn't fixed. The biggest disappointment was the restaurant. It was billed as a seafood restaurant however, on two night we couldn't get our order and on one night there was no seafood of any kind!! On our way walking back from downtown, we passed a number of tables where fishermen were selling their catch?? On our last day, we walked around the bay to a wonderful restaurant just to the west of the hotel, right on the waters edge. We had a wonderful dinner. Wish we would have tried it earlier. On the positive, the hotel is about 400m from the cruise dock and the duty free stores. It is a relatively close walk to downtown. My guess is about a kilometre. There are all kinds of cabbies ready to give you a ride just outside the cruise dock or you can catch a little ferry that zips you across the bay. The market downtown is fantastic.
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice old fashioned hotel
Nothing wrong with old-fashioned. Good service (special mention for Dwight at front desk), clean and comfortable room, and a good size swimming pool. The food at the restaurant was excellent, although not all items on the menu were available. Perfect location for business visitors to Castries, and next to SLU airport for regional flights.
Stayed 2 nights in Apr 2018

8/10 Good

Jan, Kingston, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to airport in Castries
good business hotel, close to airport, nice restaurant and good food. Good and relaxing atmosphere, very friendly, understanding and helpful staff. My departure was at 17.00 in the afternoon and no problem: I could continue working in my room till checking out. Nice comfortable swimming pool. Good working air conditioner, tv with many international channels and...important: good wifi ! All together, excellent stay in St. Lucia. Note I visited Lucia for work. There are no beaches close to this hotel. However, it has a nice view on a small lively harbor. Walking to the center of town (15 minutes) brings you to shops, supermarkets, restaurants.
Stayed 2 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very pleasant
Front desk personnel professional and friendly. Quiet and relaxing environment. Clean surroundings. Love the sight of the igrets every morning from my balcony
Stayed 4 nights in Mar 2018

10/10 Excellent

Sally, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence in Castries
Needed a hotel near the northern St Lucia airport for a Leat flight next morning. Booked this because it is right by the airport and a good price. My goodness we were surprised. Auberge Seraphin is a real treasure, with its view over the sparkling harbour, first floor terrace (a little bare) and swimming pool also looking out on the water (watch the antics of the big cruise ships coming into the tiny bay). At night lovely and peaceful. The building is modern, light and airy, well decorated and very clean. The open air restaurant has a good menu but a few things off. We decided on a pizza and they said it would take an hour. But we went for it anyway and have to say when it arrived it was about the best pizza we had ever had, everything made fresh by the chef there and then. This isn't a holiday resort, but if you want to spend a night or two in Castries or need to be near the northern airport. Auberge Sweaphin is a perfect choice.
Stayed 1 night in Mar 2018
Response from Dwight on 26 Mar 2018
Thanks for choosing us.All the best until next time.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Much room for improvement
Hot water was a rare commodity. First day, it took forever to get hot; Second and third days, it took a long time and been the only became Luke warm. The restaurant staff was surly.
Stayed 4 nights in Feb 2018