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Reviews of Le Pommier

3 out of 5
Le Pommier
Lane E, Route de la Hougue de Pommier, Castel, Guernsey

Reviews

8.6

Excellent

Rating 10 - Excellent. 58 out of 114 reviews" "
Rating 8 - Good. 37 out of 114 reviews" "
Rating 6 - Okay. 13 out of 114 reviews" "
Rating 4 - Poor. 5 out of 114 reviews" "
Rating 2 - Terrible. 1 out of 114 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and friendly.
Stayed 3 nights in Mar 2024
Response from Garin on 14 Mar 2024
Dear Inga,How lovely to hear how much the team impressed you with their friendliness and thank you for rating your recent stay at Le Pommier with a perfect 5 out of 5. We are delighted you enjoyed your stay and look forward to welcoming you back next time your plans bring you to Guernsey. If there is anything that we can do to ensure that your next visit is as wonderful as this one was, please do not hesitate to reach out to us.Kind regards,Garin Dart, General Manager **Special offer - Quote LPR4Y and stay 2 nights or longer and receive a complimentary welcome drink**

10/10 Excellent

Inga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice and friendly.
Stayed 2 nights in Mar 2024
Response from Garin on 10 Mar 2024
Dear Inga,Thank you very much for taking the time to review your recent stay at Le Pommier. I am delighted that you had a lovely time and that our friendly team left such a great impression on you.We look forward to welcoming you next time your plans bring you back to Guernsey and in the meantime, perhaps you will be so kind as to recommend us to your friends and loved ones.Kind regards, Garin Dart, General Manager **Special offer - Quote LPR4Y and stay 2 nights or longer and receive a complimentary welcome drink**

10/10 Excellent

Seamairah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, clean room and good breakfast.
Stayed 3 nights in Oct 2021

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A one nighter in Guernsey
The decor of the hotel is a bit blandly "current", like they've just gone to Homesense and bought everything there, but our room was comfortable and the shower was good. There was a sign in the bathroom saying that you couldn't drink the tap water, but it didn't clarify whether this meant that you needed to call reception every time you wanted to fill the kettle, or if it only referred to drinking unboiled water. Speaking of the kettle, it didn't work unless you held the lever down, which got very hot. Amusingly, when we were shown to our room, the man helpfully carrying my very empty and small day sack, hung around as if he was expecting a tip! ha. We're not in the States mate, I carried the 20 kilo bag :D Breakfast was good, with a cooked to order breakfast alongside all the usuals on the buffet. The staff at breakfast were great and v attentive. We also ate at the hotel in the evening, and I would recommend going elsewhere as the food was mediocre overall (although the salmon dish was great!) and the staff not particularly switched on.
Stayed 1 night in Oct 2021

6/10 Okay

Sharon

Disliked: Cleanliness, room comfort
Wasn’t the best Bed quite small and room wasn’t overly clean
Stayed 1 night in Oct 2021

8/10 Good

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2021

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely outside area for chilling. Indoor decor beautiful .
Stayed 3 nights in Sep 2021

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and pool
Lovely hotel, they have had a recent refurb and it’s been well done. The staff were excellent, nothing was too much trouble, especially reception. Lovely rooms, beds comfy, just wish they had bigger towels in the bathroom. Lovely big HEATED pool. The only negative we had was the background music, needs re considering!
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Visited recently for a 1 week holiday and it’s our 2 children (age 6 and 8). Would highly recommend this hotel. The family suite was great (double bed and sofa bed) with a small kitchenette which was very helpful. Staff very friendly and attentive. Nice breakfast every morning. The real reason for picking this hotel was the heated outdoor pool which was essential for us with our 2 children. They spent several hours each day in the pool. I would suggest the pool (and decking) needs cleaning every day by the staff (not obvious that it was) and I often used the net myself to give it a quick clean before using. We hired a car and the hotel would be a bit remote without one. Plenty of trips into Cobo (beach and restaurants) and St. Peter Port. Overall would definitely return again.
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place. Excellent breakfast. Friendly staff.
Stayed 2 nights in Feb 2020
Response from Hougue du Pommier on 19 Feb 2020
Thank you for the rate

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel. Friendly staff, clean and comforta
My Mum, sister and I spent 2 nights at this fabulous hotel while visiting family on Guernsey. We really can't thank the staff enough for their warm welcome and helpfulness - particularly Tania on reception, who booked taxis for us, and then had to cancel them as no longer needed. The hotel was really great. Very clean and the bedrooms really comfortable. It was very well maintained and the refurbishment in 2017 was still very evident, as the carpet in the hallway looked new. Breakfast was good.
Stayed 2 nights in Jan 2020
Response from Hougue du Pommier Hotel on 19 Feb 2020
Thank you for being so kind! We are really pleased you enjoyed your stay. Looking forward to welcome you back

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
had a lovely night stay here, staff were friendly and high standard service. very enjoy our time here.
Stayed 1 night in Jan 2020
Response from Reception on 12 Jan 2020
Thank you very much for your feedback, we look forward to seeing you again soon!!

10/10 Excellent

Sam

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Hougue Du Pommier Hotel on 8 Dec 2019
Thank you! We are happy you enjoyed your stay

8/10 Good

Aric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Hougue Du Pommier on 6 Oct 2019
Thank you for your feedback! We hope to see you again soon :)

8/10 Good

Scott

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Hougue du Pommier Hotel on 6 Oct 2019
Thank you for your feedback! We are glad you enjoyed your time with us, and hope to see you again soon!

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
We stayed for 3 nights as part of 3 couples, all in deluxe rooms. The room we were in was very small and had one on the blinds just sat on the rail above the window which fell off hitting my wife on the head. We asked to change rooms to be told that all the rooms were the same size, I pointed out that I had been in 2 other rooms which were both significantly larger, therefore I was either being lied to or the receptionist hadn't been in any of them. I was then shown a standard room, it was twice the size and much better so we moved. We were give a complimentary drink as means of an apology, i don't know if we ever got it as the bill process was chaotic. We asked for all the bills to be split evenly between our 3 rooms, which seemed to cause chaos as bills were over £100 different and 1 room even being charged £30 for a dog they didnt own. The food was ok at best with the Sunday roast beef being the low point, tough is an understatement. The staff were all foreign, which isnt a problem unless you're trying to order food and you find English a problem. The staff did however try very hard, especially Victor the barman, what a star. All in the weekend was a bit disappointing regards the hotel.
Stayed 3 nights in Sep 2019
Response from Hougue du Pommier Hotel on 25 Sept 2019
Dear Mr Crass, I would like to apologies again if you were not completely satisfied from your stay. We really do our best to make our guests happy. It was a pleasure for us to have you as guests for all the days of your stay and we are thankful for sharing your experience with us. The room you have booked was a Deluxe room and we explained to you on reception that our Deluxe rooms provide the same standard and facilities. After you shared with us on reception your concerns we immediately offer you another room - Triple Standard room ( these rooms are available for 3 persons and they are bigger than the rooms for double occupancy. Also we immediately fixed asked our maintenance to check the blinds in your room and fix them. Regarding the payment in the end, we would like to confirm to you that any bill that was requested to be separate on 3 parts was separated from our bar stuff. Only one of the bills was not, but unfortunately it happens guest just to forget to request that. We supported you as much as we can to fix that for you. Please note that your reservations was not a group reservation but individually booked and guests with cases like that settle their own accounts. If requested on reception upon the stay we always assist to the guests to keep there accounts updated with the method they prefer. All the stuff is thankful for your comment. We hope you also created nice memories around and as we said upon your departure, we really will be happy to welcome you again! Best Regards,

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location, could walk to beach & bus stop. Very good members of staff
Stayed 4 nights in Sep 2019
Response from Hougue du Pommier Hotel on 20 Sept 2019
Dear Sir/ Madam! Thank you or your time to give us positive rating! We hope you keep beautiful memories from our island and you will visit us again!

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was excellent apart from creaky floor boards from bedroom to bathroom
Stayed 3 nights in Sep 2019
Response from Hougue du Pommier hotel on 16 Sept 2019
Dear Guest, Thank you for your comment! Hope to welcome you again. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Hougue du Pommier Hotel on 8 Aug 2019
Thank you for your rate. Looking forward to welcome you again

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Restaurant was really only bar food standard and lacked finesse in its presentation as did the service.
Stayed 4 nights in Jun 2019
Response from Hougue du Pommier Hotel on 8 Aug 2019
Dear Anonymous! Thank you for sharing with us! We have a lot of locals and residents dining with us every day or coming back exactly because of the food. Of course we absolutely appreciate your opinion, we do realize it is a matter of taste! Best Regards

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
all great
Lovely hotel, great friendly staff, rooms good, food good, nice swimming pool, had a lovely stay, thanks
Stayed 7 nights in Jul 2019
Response from Hougue du Pommier hotel on 8 Aug 2019
Thank you Tanya. Always nice to hear our guests enjoyed their time with us! Best Regards

8/10 Good

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and Restful Location
The Desk Staff were just wonderful. Being friendly and extremely helpful. Our room was terrific with a very comfortable bed, plus TV, shower and air con that all worked. The restaurant food was first class but the service not the best. There were long waits for breakfast orders to turn up and also long delays between courses during evening meals. Despite food orders being written down, many customers including us often never got what we actually ordered. Perhaps the Chef could not read the Maitre De's handwriting??? Overall, the location and facilities made our stay comfortable and good value for money. We would happily return again.
Garden & Guest Rooms
Garden & Guest Rooms 2
Reception
Stayed 2 nights in Jul 2019
Response from Tanya on 8 Aug 2019
Dear Philip, Thank you very much for your feedback! We can a sure you, that your comment will reach the management and we will investigate, why that happened to you. We hope you to understand that this is not typical or practice with us and we insist everything on breakfast time to be perfect as the first meal for the day! We hope that will not stop you to visit us again! Best Regards, Tanya

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel in a great location. Very friendly staff. Thank you
Stayed 2 nights in May 2019

4/10 Poor

steve

Disliked: Cleanliness, staff & service, room comfort
The service from check in to breakfast was shocking, wrong beds in the room, very helpful staff and very argumentative , raw eggs for breakfast etc the list goes on I would not stop here again.
Stayed 11 nights in May 2019

6/10 Okay

Lisa

Liked: Cleanliness, property conditions & facilities, room comfort
I had a pop up bed in the first room, so I asked for a room with a desk to do some work. Then the TV didn’t work and the room wasn’t very warm. Nice rooms as in deco ,restaurant was good but wouldn’t stay again.
Stayed 1 night in May 2019

8/10 Good

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
The only downside to the hotel is our room was a tad small and also the bath towels could be bigger. The rest was lovely - beautifully decorated, super comfy bed and pleasant staff. We had a quick lunch in the bar which was tasty and reasonably priced, service attentive but not overbearing. The area is ideal if you want out of town - a 10 minute walk to the coast and a bus stop a minutes walk away. I would definitely recommend and return - in fact we wanted to book for May bank holiday but its full!
Stayed 1 night in Apr 2019

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First visit to H de Pommier
Lovely revamped hotel, smart and comfortable room,good breakfast and very helpful staff
Stayed 4 nights in Mar 2019

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Tanya, Reservations on 7 Mar 2019
Dear Justine, Thank you for your rate! It was a great pleasure to be our guest and you are always welcome back! Best Regards

10/10 Excellent

Gowri and james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Quality
Good value, high quality. Has just been renovated. Very good team looking after you.
Stayed 14 nights in Feb 2019
Response from Ellie on 5 Mar 2019
Good Afternoon, Thank you for your lovely feedback! We glad you have enjoyed your stay with us... Kind Regards Pommier Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Reservations on 2 Mar 2019
Thank you so much for your rate! You are always welcome back in our hotel!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Reservations on 2 Mar 2019
We are very thankful for the positive rate! I hope we will have the chance to welcome you again in Hougue Du Pommier Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel new refurb is excellent. Full English cooked to order
Stayed 1 night in Jan 2019
Response from Ellie on 29 Jan 2019
Good Afternoon and thank you for your lovely review! With Kind Regards Pommier Team

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Fabulous hotel with great service. meals in the hotel were wonderful and good value.
Stayed 4 nights in Jan 2019
Response from Reservations on 2 Mar 2019
Thank you for the kind words! We are looking forward to welcome you in our hotel

10/10 Excellent

david robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
first class
refurbished and modern-really first class
Stayed 2 nights in Nov 2018

10/10 Excellent

SMH, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were delighted with this lovely hotel - it’s spotlessly clean, newly refurbished to a very high standard and the staff are welcoming and helpful- we will be going back !!
Stayed 1 night in Nov 2018

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel. Beautifully refurbished. Nice rooms with everything you need, and comfortable beds. Lovely restaurant with cheerful and friendly staff.
Stayed 4 nights in Aug 2018

10/10 Excellent

Jennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country charm
Lovely stay in this great hotel. Ideally located for the stunning West coast of the island but yet only a short drive into St Peter Port. The property is surrounded by beautiful gardens. Staff helpful and friendly. The Tudor bar served up tasty, fresh meals, which we sampled several times during the few days we stayed there. A real little gem.
Stayed 4 nights in Jul 2018

8/10 Good

Sarah, Devon England

Liked: Cleanliness, staff & service, room comfort
Pleasant staff in quiet area
Lovely quiet position within walking distance of West Coast. Building in need of updating which is about to happen. Staff very helpful and tasty breakfast ! Extensive grounds & sheltered swimming pool enjoyed in sunny weather.
Stayed 2 nights in Aug 2017

10/10 Excellent

Paul, Somerset, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 nights in Guernsey June 2017
The hotel was easy to find from the airport. The receptionist couldn't have been more helpful when we checked in and she showed us to our room. The room was clean and tidy although it could do with a refresh in terms of decoration, the bathroom was up to date. The hotel staff were excellent and attentive. The food is also great, especially the breakfast which is an all you can eat buffet style. We didn't eat another meal until the evening. Nothing was too much trouble, a taxi was booked for our trip back to the airport and the hotel even supplied us with a Guernsey Gauche when we asked where we could buy one. The hotel is having some work done currently but we were not disturbed by the builders at all. When the pool bar is finished that area on a hot day will be great.
Stayed 5 nights in Jun 2017

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Friendly hotel
We had a lovely stay at this hotel. Very accommodating to all our needs with a quiet space to relax. They were even able to allow us to stay an extra night when our ferry was cancelled

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Excellent staff, good breakfast and pleasant situation.

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
very good hotel could not fault it great value for money staff could not have been more help full and the breakfast was great would recomend to any one

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Lovely hotel and location, staff very attentive and helpful. Very good breakfasts but bar food was a bit boring. Restaurant was closed while we were there unfortunately so cannot say if this would have been better.

8/10 Good

Riann, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel with really Warm Staff
The staff were helpful, kind and considerate. The ameneties were perfectly fine, the decor a little dated, but honestly everything was clean and well kept. The staff were really the highlight.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with our time in the Hotel. Friendly efficient staff and service.