This customer doesn't read emails. This customer received detailed emails 7 months before his arrival with all the information regarding the property and his apartment. Air conditioning, wifi, country road and everything else were indicated very clearly. The links to our direct website show all the details with texts, photos, maps with the location of the 5 available apartments. Where it is indicated, there is the pool view. The customer did not read or see all this before coming. The Roccaglia apartment is appreciated precisely for its tranquility, privacy and its position in the North side of the farmhouse (cool side even in summer). In the summer, with the heat and almost without rain, mosquitoes can be everywhere (whether they where tigers or not I don't know, and perhaps the customer doesn't know either). Guests normally use stoves or other normal repellent systems, as they probably do everywhere else. I copy a review from family with little child 5 /5 stars August 2023, same apartment, different guest. « Nous avons passé deux semaines très agréables en août 2023 dans l'un des cinq appartements de la Casale Refoli, en Toscane. Cette ancienne ferme bien rénovée (style rustique) offre tout le confort nécessaire pour les vacances, en étant très au calme (...puisque le premier village est à 10 minutes de voiture, dont 2km de chemin de cailloux, et le premier supermarché est dans le village de Casole d'Elsa à environ 15 minutes). La localisation est centrale, à 45 minutes de Sienne, à 1h de Florence, à 30 minutes de San Gimignano. La piscine est grande et très agréable, avec des transats et un abri privatifs par appartement. En bref, idéal pour un séjour reposant au coeur de la campagne toscane. » Giovanni D'Auria owner of Casale Refoli