Cascabel Holidays from £518

Room cleaned everyday, staffs are nice, friendly and honest. Shops and restaurants are just downstairs of the hotel, very convenient. Don't like the noise outside late at night on the weekend. Other than that love it there.

clean and functional with excellent staff

Very peaceful, quiet setting during the week. Mostly empty apart from a 30 person conference. Staff were mixed, none overly happy and welcoming, some outright hostile. Carlos the bellhop was super-friendly, however. Don’t bother asking to use the shuttle service: was denied three times despite being well within 20 km range. Breakfast Buffett was very decent. Julio at the omelette station was superb! Humidity is incredibly high next to this rainforest, so expect your room floor and walls to be soaked should you leave the balcony door open more than 5 minutes. The price point during weekdays was rather low so perhaps there is transition in the near future? Despite the build date stating 2009, from my experience this could easily pass for an 80s decor.

Had paid extra for a junior suite with a balcony. On arrival we were given the most basic room the hotel offers. After a long time of showing paperwork, descriptions of the rooms on both Expedia and the hotels own website I was finally provided with the room I had actually paid for. The hotel tried very hard to say we had paid nothing extra, Expedia was wrong etc..it wasted a lot of time and wasn’t a great start. The room was fine, a little run down in places and could be cleaned a lot more thoroughly. There was a lack of hand towels, flannels or shower gel and no robes as described in the room description. The breakfast is very good even for vegetarians. I would avoid eating in any of the restaurants, very overpriced and low standard of food. Went to the pizza restaurant one night and I wasn’t allowed to change one of the toppings which suggests they are not made to order, the pasta was swimming in oil. Much better options around the hotel for considerably less money. The hotel is in a good location.

This is my 3rd time staying at the hotel. Its ina good location. Plenty of options to eat at the Union Market. The staff are super nice and nearly all speak english.