Cartago Province Holidays

The hotel was, without doubt, very pretty & well-maintained. We booked this hotel specifically for the yoga offered (none was available during our 6 days there, with no offers made to help us find yoga in town or anywhere). I had a a 2 bedroom suite (for 2 people) and when we had a local Costa Rican friend of ours visit with us, They monitored and harassed us constantly about it. We were not drinking or loud. We played cards in our suite when it was raining outside and allowed our friend to use our shower in between activities. They wound up charging me more for this. I have lived on 3 continents and traveled the world extensively and I’ve never experienced such poor hospitality It was embarrassing how rude they were to our friend. It actually spoiled our trip and stay there. In addition, little things like having to ask - repeatedly- for our room coffee pods to be replenished. So, while this property is beautiful they have a lot to learn about how to take care of guests. I did speak with the manager in his private office about this and he did nothing to make the situation better. This hotel had no vibe and bad customer service. I hope they can learn from this because it’s a real shame, it’s a lovely property. As it is currently. I would not stay there again and would not recommend it.

This is an incredible place to stay. The rooms are spacious and exceptionally clean. The views are breathtaking, and the amenities are top-notch. There are over 20 pools, slides, a game room, and even access to Club Rio! The only downside is that the food is way overpriced for the quality. I didn’t find anything on the resort that met the value-for-money ratio. Despite this minor flaw, I would highly recommend this resort.

This property was an absolute dream. The room was beautiful and the private hot tub was amazing. We had a wonderful time, and the staff was extremely helpful to book all of our excursions and to help us purchase tickets.

Room was clean with beautiful views. Very helpful and friendly staff. They had good recommendations on stuff to do and where to go. Pool area was clean. Breakfast was delicious and they have a good variety of stuff to try. Would definitely recommend this as a place to stay!