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"Our experience at this Hilton Inn was fabulous!! Brittany at the front was smiling, friendly and she was expecting us! She made us feel very welcome! Our rooms were clean and completely stocked! (And yes, I always checked the sheets!) It smelled nice and clean, not stuffy and stale! All staff smiled, and asked if everything was ok! They have very good coffees and hot water ready anytime you need it in the dining room! That was very much appreciated, as a couple of us are night owls. The breakfast was hot, lots to choose from, different toppings, choices and it was very clean! Spacious dining area, we did not feel closed in at all! The pool area was nice and spacious! They also had an outside seating area with a large gas fire to sit around in the evening! Our stay was one of the best we have experienced in 25+ years of traveling! We highly recommend choosing this Hampton Inn in Charleston, WV!"

"The Breakfast buffet was pretty good. The Staff was very helpful and very nice. Had a wonderful time with family at the casino and loved the dog races. Will be going there again. The Cafe food in casino was excellent"

"I had a great experience staying at this hotel. From the moment I arrived, the staff was incredibly welcoming and friendly. The woman who greeted me was especially polite and very knowledgeable about the area, which made check-in smooth and helpful. The hotel itself smelled clean and fresh throughout the hallways, which immediately gave a good impression. Our room was conveniently located right next to an exit, making it easy to come and go without any hassle. Overall, everything about the stay felt comfortable and well-managed. I can definitely see why this hotel has such high reviews, and I would gladly stay here again. Highly recommended!"

"A nice hotel. Clean and well kept. A big and comfortable room. "

"Beds were dirty stained. Room stink like a strong musty smell. "

"This hotel is convenient, has great staff, loves our dog, and is near shopping."

"Clean and comfortable Breakfast was a lackluster with limited hit food options"

"Carpets are worn and dirty, lamp shade over my bed damaged, broken slate tiles in elevator floors, tears in wall picture, bathroom wall dirty, floor and floor trim in bathroom very poorly done, duct tape over elevator button on outside of elevator, hand print stains on box spring cover, overall upkeep neglected. Bedding comfortable. Outdoor patio shelter filthy with old supplies left in bar area, outdoor chairs upset neglected space overall. Reviews on breakfast buffet part of choice for this hotel only to find out not included in my booking and is $16.95 additional price. Overall should have gone to a new chain hotel. $150+ was way too much money for what turned out to be a run down property."

"The check-in was smooth. The room & bathroom were spotless. The breakfast was fine. Lots of weeds in their front gardens. Thank you!"