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"Breakfast was a big disappointment. Lots of empty serving vessels with "sorry" notes."

"From the moment I checked in to the moment I checked out, the hotel staff was absolutely wonderful. Mare, the hotel director, went above and beyond by offering encouraging words and genuine support when I shared that I was staying there due to my mother being in the hospital. That kindness meant more than I can express. The room was clean and comfortable, parking was easy and convenient, and the food was great. Overall, it was a very positive experience during a difficult time, and I truly appreciate the care and hospitality I received."

"The hotel was nice, room was clean and felt very comfortable being there. Breakfast was also great. There was an ice vending machine that either was broken or no ice available but they were able to get me ice from the kitchen."

"breakfast did not seem fresh. coffee was cold. but the staff did make fresh. room had a stinky odor. looked unclean and rundown. "

"Great location close to restaurants and the river. Great staff, food was fresh. Great stay and everyone we met was super nice."

"Our experience at this Hilton Inn was fabulous!! Brittany at the front was smiling, friendly and she was expecting us! She made us feel very welcome! Our rooms were clean and completely stocked! (And yes, I always checked the sheets!) It smelled nice and clean, not stuffy and stale! All staff smiled, and asked if everything was ok! They have very good coffees and hot water ready anytime you need it in the dining room! That was very much appreciated, as a couple of us are night owls. The breakfast was hot, lots to choose from, different toppings, choices and it was very clean! Spacious dining area, we did not feel closed in at all! The pool area was nice and spacious! They also had an outside seating area with a large gas fire to sit around in the evening! Our stay was one of the best we have experienced in 25+ years of traveling! We highly recommend choosing this Hampton Inn in Charleston, WV!"

"This hotel is convenient, has great staff, loves our dog, and is near shopping."

"Clean and comfortable Breakfast was a lackluster with limited hit food options"

"Carpets are worn and dirty, lamp shade over my bed damaged, broken slate tiles in elevator floors, tears in wall picture, bathroom wall dirty, floor and floor trim in bathroom very poorly done, duct tape over elevator button on outside of elevator, hand print stains on box spring cover, overall upkeep neglected. Bedding comfortable. Outdoor patio shelter filthy with old supplies left in bar area, outdoor chairs upset neglected space overall. Reviews on breakfast buffet part of choice for this hotel only to find out not included in my booking and is $16.95 additional price. Overall should have gone to a new chain hotel. $150+ was way too much money for what turned out to be a run down property."