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Reviews of Best Western Plus Carpinteria Inn

3.5 out of 5
Best Western Plus Carpinteria Inn
4558 Carpinteria Ave, Carpinteria, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 494 out of 1001 reviews" "
Rating 8 - Good. 281 out of 1001 reviews" "
Rating 6 - Okay. 117 out of 1001 reviews" "
Rating 4 - Poor. 65 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Faith

Stayed 2 nights in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Stephanie, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Katharine

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. But property is dated. Asked for quietest room, was put closest to the highway. No shampoo in the shower, and the shower itself made a high pitched whine every minute or two while in use. There was a strange sticky residue on our carpet and the whole place smelled faintly of smoke. Won’t return and probably wouldn’t recommend.
Stayed 1 night in Apr 2024
Response from Hotel Management on 27 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Mehmet

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hotel Management on 26 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

SHARON

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quickly access to the freeway.
Stayed 1 night in Apr 2024
Response from Hotel Management on 24 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Lorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early from out of town and were able to check in, that’s a big plus in my books 😊
Stayed 1 night in Apr 2024
Response from Hotel Management on 22 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was AMAZING, free ability to choose my room even though I arrived late
Response from Hotel Management on 20 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Bitaniya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and simple, good customer service
Stayed 2 nights in Apr 2024
Response from Hotel Management on 20 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

4/10 Poor

Eric

Liked: Cleanliness, staff & service, amenities
The place was convenient to the service I was attending. I had only booked 1 night but was more than open to staying another night if the surroundings were relaxing and peaceful. I would have stayed because of the surrounding location ended up being awesome, but the walls & ceiling of the room were so thin. Thunderous door slamming, and I swear there was a herd of something above me. I could hear every conversation too. I'm a sound sleeper & can generally sleep anywhere but this setting really tested my patience. I would not stay here again.
Stayed 1 night in Apr 2024
Response from Hotel Management on 19 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable
Stayed 3 nights in Apr 2024
Response from Hotel Management on 19 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Noe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything i expected
Stayed 1 night in Apr 2024
Response from Hotel Management on 17 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

4/10 Poor

Sonia

Disliked: Cleanliness, staff & service, property conditions & facilities
Good for one night stay
Stayed 1 night in Apr 2024
Response from Nicole on 12 Apr 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Jean Pierre

Liked: Cleanliness, amenities
The property was clean and the staff was helpful. There was a problem with the hot tub. It wasn't hot enough. Reported the issue to the front desk 3 times in the same afternoon, but the issue was not resolved.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 12 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

richard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoying the pool!
Stayed 1 night in Apr 2024
Response from Hotel Management on 12 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Tobiah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 12 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Rachel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really nice and property was nice
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Julie, Salem

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the unique boutique feeling, it had character with the beautiful courtyard and spiral staircase!
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

6/10 Okay

Susanne

Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

6/10 Okay

Haddad

Liked: Cleanliness, staff & service
Coffe machine in lobby does not work. Was out of service
Stayed 1 night in Mar 2024
Response from Hotel Management on 5 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

8/10 Good

richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy professional check in. Nice room of decent size. Ample parking. Bed was about average. Noisy neighbors talking out in the hallway and not quietly closing doors. Great courtyard!
Stayed 2 nights in Mar 2024
Response from Daisy on 30 Mar 2024
Dear Richard,Thank you for your feedback, we greatly appreciate it.We are looking forward to your next visit.

10/10 Excellent

Jose Luis, Castle Rock

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from Hotel Management on 29 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

2/10 Terrible

Jennifer

Stayed 1 night in Mar 2024
Response from Hotel Management on 19 Apr 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

8/10 Good

Gillian

Travelled with group
Liked: Cleanliness
It was comfortable
Stayed 1 night in Feb 2024
Response from Hotel Management on 29 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Ron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, well maintained
Stayed 1 night in Mar 2024
Response from Hotel Management on 29 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

Clarissa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fridge didn’t work and the latch to the patio door was broken but otherwise everything else was fantastic and clean!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 29 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
The property was very beautiful and clean.
Stayed 2 nights in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you we were glad to have you at our property and hope to see you soon again.

6/10 Okay

richard

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Beautiful courtyard and environment..
Stayed 2 nights in Mar 2024
Response from Hotel Management on 21 Mar 2024
Thank you we were glad to have you at our property and hope to see you soon again.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Beauttiful property Don't like such a higher price for weekend nights
Stayed 1 night in Mar 2024
Response from Hotel Management on 15 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

2/10 Terrible

SoYoung

Disliked: Cleanliness, staff & service, property conditions & facilities
tiny room for a person needing to wait for the other person to walk, too high cost for a tiny room
Stayed 1 night in Dec 2023
Response from Daisy on 25 Feb 2024
Dear SoYoung,Thank you for your feedback. I'm sorry the room didn't meet your expectations. Please feel free to call us with any questions about the different room types in the near future, we'll be more than happy to let you know which one works best for you.

8/10 Good

Emi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. The person who helped me check in was friendly and asked me the preference on the room (which floor and which side of the building). The hotel is near the downtown and we were able to find a good restaurant easily. Only one problem was the room we stayed was a little noisy because of the highway running next to the building…
Stayed 1 night in Feb 2024
Response from Dane C. on 20 Feb 2024
We're sorry to hear your room was a little bit noisy. We are glad to hear that your check in went well and that you able to find a good restaurant in town.

4/10 Poor

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
What a great find in Carp! Staff was friendly and accommodating, room was clean and comfortable, and the Courtyard was so pretty. Total bonus to have a restaurant/bar on premises - couldn't have been happier with our choice.
Stayed 3 nights in Feb 2024
Response from Dane C. on 20 Feb 2024
Thank you, Patricia!

8/10 Good

Willard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dane C. on 20 Feb 2024
Than you, Willard.

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The grounds outside were well decorated and lit up. Extremely pretty! We stay here every year and are always satisfied.
Stayed 2 nights in Feb 2024
Response from Dane C. on 13 Feb 2024
Thank you, Shelley! We're glad you liked the lights and decorations.

10/10 Excellent

Colleen

Liked: Staff & service, property conditions & facilities
Very nice staff
Stayed 1 night in Feb 2024
Response from Dane C. on 20 Feb 2024
Thank you, Colleen! We're happy to hear you though our staff was nice.

8/10 Good

Steve

Stayed 1 night in Feb 2024
Response from Hotel Management on 9 Mar 2024
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,Daisy VelascoInterim General Manager

8/10 Good

Laurie, Victoria

Liked: Staff & service, property conditions & facilities
Easy to find off the 101 freeway and before Santa Barbra. Very efficient check in.
Stayed 1 night in Feb 2024
Response from Dane C. on 7 Feb 2024
Thank you, Laurie! We're glad to hear you enjoyed the location of our property and had an easy in process.

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a lovely setting and property I am here for business and very close to my employer. the staff at front desk very nice and professional. Thank you,
Stayed 2 nights in Jan 2024
Response from Dane C. on 7 Feb 2024
Thank you, Yolanda! We are very glad to hear you enjoy interacting with our staff!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very nice and clean place
Stayed 1 night in Jan 2024
Response from Dane C. on 7 Feb 2024
Thank you, Lori!

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Dane C. on 22 Jan 2024
Thank you, Shannon!

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Dane C. on 21 Jan 2024
Thank you, Steven!

6/10 Okay

eric

The staff could be nicer, especially the front desk girl. The hot tub , tv, microwave are not in working condition. A little disappointing for BW plus hotel and I had been in many other that have nicer staffs and better conditions.
Stayed 2 nights in Jan 2024
Response from Dane C. on 17 Jan 2024
Thank you for the feedback, Eric. I'm very sorry to hear that you had a less than ideal interaction with one of our staff. I will follow up with who was on duty and ensure that we are providing friendly service.

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dane C. on 15 Jan 2024
Thank you, Jeffrey! Please come stay with us again soon!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dane C. on 14 Jan 2024
Thank you so much, Andrea! Please take care and we hope to see you again soon!

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice facility ... except not very soundproof. Thoughtful staff ... and fresh fruit and free expresso available!
Stayed 1 night in Dec 2023
Response from Dane C. on 13 Jan 2024
Thank you for staying with us, Fred! Sorry to hear about the noise issue but glad you enjoyed our complimentary amenities.

10/10 Excellent

Niklas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place!
Love this place! Great value!
Stayed 1 night in Jan 2024
Response from Dane C. on 12 Jan 2024
Thank you so much, Niklas! Please come stay with us again soon!

10/10 Excellent

Juan

Stayed 1 night in Jan 2024
Response from Dane C. on 7 Feb 2024
Thank you, Juan!

10/10 Excellent

Clifford

Stayed 1 night in Jan 2024
Response from Dane C. on 7 Feb 2024
Thank you, Clifford! Please stay with us again soon.

8/10 Good

Susan, Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and quite attractive and personnel were very pleasant and helpful. We had problems with the lack of hot water for several days and when we made mention of it, it took several tries for them to fix the problem. The TV screen kept blacking out every 15 or 20 minutes, and after about 10 seconds it would come back on again. We told the clerk at the desk when we checked out and he thanked us for letting him know and said that he would look into the problem with the TV.
Response from Dane C. on 9 Jan 2024
Thank you for the feedback, Susan. We really appreciate it and will investigate the T.V and hot water issues.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Dane C. on 9 Jan 2024
Thank you!