Lobby sitting area

Reviews of Warwick Hotel Rittenhouse Square Philadelphia

4 out of 5
Warwick Hotel Rittenhouse Square Philadelphia
220 S 17th Street, Philadelphia, PA

Reviews

8.2

Very good

Rating 10 - Excellent. 793 out of 1665 reviews" "
Rating 8 - Good. 426 out of 1665 reviews" "
Rating 6 - Okay. 233 out of 1665 reviews" "
Rating 4 - Poor. 122 out of 1665 reviews" "
Rating 2 - Terrible. 91 out of 1665 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Inez, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room Quiet room Very clean facility Nice entry area chair in our room needed some attention as the leather was being worn down $17 charge upon signing in was offset by $10 in snacks and water in the room Would definitely stay again
Stayed 1 night in May 2024

2/10 Terrible

Agnieszka

Travelled with family
Disliked: Cleanliness, amenities
We were very disappointed with our stay. We had 4 people in our room and only 3 towels. We called to ask for extra and were told the truck was late and they didn’t have any. We couldn’t shower!!! We asked for toilet paper, we only had one roll when we arrived, two hours later as we were leaving we got a call to check if we got it. Upon leaving we called for a bellhop and were told right away, 20 minutes later we left on our own. My husband grabbing two bags on his back while pushing my wheelchair, my 10 year old son and 84 year old mil grabbing the rest. When my husband mentioned this at checkout we didn’t even get an apology! We will certainly not be returning, not to mention the sheets had stains. The only good thing about the stay was the valet parking which was expensive but efficient and very timely! Very disappointed!
Stayed 1 night in May 2024

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was allowed an early check in for $75. That's a great convenience for me. It's close to Renaissance Park. Cool place to chill for a picnic. What I didn't like is that my early check in gave me a room with no view.
Stayed 1 night in May 2024

6/10 Okay

Debbie

Travelled with group
Liked: Staff & service, amenities
Property was very dated….. staff were helpful and friendly Hotel was convenient close to restaurant shopping
Stayed 2 nights in May 2024

6/10 Okay

helene

Travelled with group
Noisy air conditioner. Toilet runs on. The chrome in the washroom is all rusty. Grout needs attention
Stayed 2 nights in May 2024

10/10 Excellent

Lillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son like it, walking destiny to every where.
Stayed 3 nights in Apr 2024

8/10 Good

Mary

Comfy bed, clean room, but drainage problems with the sink
Stayed 1 night in Apr 2024

8/10 Good

Katie

Liked: Staff & service
I liked the location and restaurants in the hotel. The bathroom features were nice as well. There was a slight smell in the place that felt musty and the bed wasn't super comfortable. Loved how easily accessible this location is to food, shopping, gyms, etc.
Stayed 2 nights in Apr 2024

10/10 Excellent

Maryclare

Liked: Amenities, property conditions & facilities
Thank you!
Stayed 2 nights in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities
The staff is amazing ! The rooms are getting noticeably worn
Stayed 1 night in Apr 2024

10/10 Excellent

Debi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Eric

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Frederick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not ready for us at 8pm.
Stayed 1 night in Apr 2024

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay was terriffic. Dave the doorman made a reservation for us at a mediterranean restaurant across the street from the hotel and the meal there was one of the highlights of our staycation. Thanks Dave. My one complaint was the bathroom, there were no safety rails for the shower and my biggest peeve was the toilet, it was so low it seemed to made for a small child.
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Richard, it's wonderful to hear that your stay at Warwick Hotel Philadelphia was terrific and that Dave's recommendation enhanced your visit. We acknowledge your concerns regarding the bathroom features. Safety and comfort are crucial for us, so we'll examine how we can upgrade our amenities to better accommodate all types of guests. Your feedback is truly appreciated.

10/10 Excellent

Joel, South Gate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and lobby, very cool.
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Joel, it's a pleasure to hear that you enjoyed both your room and the atmosphere within the Warwick Hotel Philadelphia lobby. We strive to provide our guests with unique and enjoyable experiences and your feedback validates those efforts. We hope to welcome you back soon.

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this establishment were absolutely helpful in every aspect of my stay. They made it seem like we've kniwn eachother for years. Definitely enjoyed my stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 18 Apr 2024
Scott, we're thrilled to hear about your positive experience at Warwick Hotel Philadelphia. It's heartening to know that our team members significantly added to your stay by making you feel at home. Thank you for your kind words, and we eagerly anticipate your return for another enjoyable stay.

10/10 Excellent

denise

Stayed 1 night in Apr 2024

6/10 Okay

Susan

Stayed 2 nights in Apr 2024

8/10 Good

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area and locations. Rooms a bit old but charming. Very safe hotel.
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Apr 2024
Karla, thank you for your comments. It's great to hear that you appreciated Warwick Hotel Philadelphia's location and found the ambience of our rooms to be full of character. We're also glad to know you felt secure during your stay. Thank you for choosing us and we hope to see you again soon.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 4 nights in Apr 2024
Response from Customer Service on 15 Apr 2024
James, we're thrilled to learn that you enjoyed your stay at the Warwick Hotel Philadelphia. Our team is genuinely committed to delivering an exceptional experience, and it's heartening to see this reflected in your review. We look forward to your return.

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024

8/10 Good

alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like this hotel. It's not our first time there. There our exellent restsurants around and you can walk everywhere you need.
Stayed 1 night in Apr 2024
Response from Customer Service on 13 Apr 2024
Alice, it is delightful to hear you enjoy the Warwick Hotel Philadelphia and our prime location in the city. It brings us immense joy knowing that we are your preferred choice. Being amidst excellent dining establishments and within walking distance of various attractions is indeed a bonus. We eagerly anticipate your future visits.

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink and shower would both back up, fill with water and drain slowly. There were only two standard pillows and then two half-size, square pillows (almost like couch pillows with standard size pillow cases on them) for a king bed suite. There was also only two set of sheets on the bed and I found a very stiff, scratchy, open-weave blanket in the closet. I found and removed several short hairs in the bed when we pulled back the sheets. The sheets were kinda staticy so thats probably how they stuck to the sheets because they didn't look like dirty sheets, but nonetheless, it did skeeve me out. The minifridge was ancient. The tv was DishTV so out of the maybe 30 basic cable channels, only about 20 channels worked and only like 8 of those had a decently clear signal, the other 12 were just an interrupted, scrambled picture with intermittent sound. The two chairs in the room were just a mess of peeling faux leather. The booking said VIP access king suite so I was expecting at least just new and clean, but everything was old and dirty.
Stayed 2 nights in Apr 2024
Response from Customer Service on 10 Apr 2024
Nicole, it's concerning to read about your experience. We mightily regret that you encountered issues with your suite's amenities, bathroom fixtures, and in-room entertainment. Additionally, we're sorry that the bedding configuration and additional furnishings didn't meet your expectations. Our goal is always to provide a comfortable, clean, and enjoyable environment. Please know we have taken note of your feedback for serious consideration. Offering a superb stay is our aim and your comments will assist us in making necessary enhancements. Thanks for sharing your experience.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely time!
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr 2024
Lisa, we're glad to hear you enjoyed your experience at Warwick Hotel Philadelphia! We appreciate your positive feedback and are looking forward to welcoming you back in the future.

8/10 Good

Glenn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very noisy not sure if this was due to Room location 4th floor and or bar outside below
Stayed 2 nights in Apr 2024
Response from Customer Service on 6 Apr 2024
Glenn, it's regrettable to hear you were disturbed by noise during your stay. We understand how important a quiet environment is and we'll definitely take your feedback into account for further improvements. Your comfort and satisfaction are our priority at Warwick Hotel Philadelphia. We hope to welcome you back for a more serene experience.

6/10 Okay

Regina

Disliked: Property conditions & facilities
I enjoyed the location and that really is what you are paying for. Sink wouldn't drain, toilet barely flushed and the room was very old. But, the food in the area was excellent, shopping was excellent and it's a very walkable area. I would never stay here again in life though.
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Regina, thank you for sharing your thoughts. It's great to hear you appreciated the area's dining, shopping, and walkability. We regret hearing about the issues with the bathroom facilities and the room not meeting your expectations. Your feedback is essential as it foster continuous improvements. We hope you would reconsider and give us another opportunity in the future to demonstrate our commitment to your comfort and satisfaction.

8/10 Good

Vivien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is a fine place to stay. Overnight parking is expensive, $60. But hotel clean, friendly, quiet and in convenient location.
Stayed 1 night in Mar 2024
Response from Customer Service on 6 Apr 2024
Vivien, it's great to hear you found Warwick Hotel Philadelphia to be clean, amicable, and peaceful with a convenient location. Preference on parking expenses can vary from guest to guest, hence we aim to set our pricing competitively in comparison to the local area. We genuinely appreciate your feedback and are looking forward to welcoming you back during your next visit.

4/10 Poor

Austin

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Had to wait more than 30 minutes to check in after scheduled check in time. The rooms are in rough shape with stains on the floor, peeling paint, and other signs of a lower quality hotel chain. Bluestone Lane for in room dining was a nice option.
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Austin, we regret to hear that your check-in experience and the condition of the room fell below your expectations. We always strive to provide a smooth and expedient process for our guests, as well as well-maintained accommodations. It's reassuring to hear you appreciated the in-room dining from Bluestone Lane. Feedback such as yours aids us in making improvements, and we are committed to enhancing our guest experience moving forward. Thank you for taking the time to share.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Love this place
Stayed 1 night in Apr 2024
Response from Customer Service on 3 Apr 2024
Frank, it's wonderful to hear that you enjoyed your stay at Warwick Hotel Philadelphia! Your words are much appreciated, and we hope to have the opportunity to welcome you back next time you visit the city!

10/10 Excellent

Shevanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff especially Monica !!
Stayed 2 nights in Mar 2024
Response from Customer Service on 1 Apr 2024
Shevanie, it's wonderful to hear your feedback about Warwick Hotel Philadelphia. We're delighted you enjoyed our prime location and our team members notably Monica. We hope to welcome you back soon!

10/10 Excellent

Martyn, San Francisco

Stayed 2 nights in Mar 2024
Response from Customer Service on 22 Apr 2024
Thank you for the wonderful rating, Martyn!It's fantastic you enjoyed your time at Warwick Hotel Philadelphia so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Ilenia

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Ilenia, thank you for your top-tier rating of Warwick Hotel Philadelphia. It is wonderful to see our dedication to service and quality reflected in your rating. Your satisfaction is our motivation to keep striving for excellence. Looking forward to welcoming you back on your next visit to Philadelphia.

8/10 Good

Juliann

Liked: Cleanliness, staff & service, property conditions & facilities
The location and the staff were great. Monica and Hope at the front desk took care of any issue that came up. They were attentive and professional and went out of their way to help. Rooms show some wear and need a little updating but other than that, everything was great.
Stayed 1 night in Mar 2024
Response from Customer Service on 31 Mar 2024
Juliann, it's terrific to note your appreciation for the strategic location of Warwick Hotel Philadelphia and our dedicated front desk team members. Your kind remarks about Monica and Hope will surely be shared. We've noted your feedback regarding the condition of the rooms, as it offers a pathway for us to continually improve. We value your review and look forward to your next visit.

10/10 Excellent

Carol

Convenient location. Friendly and helpful staff. Comfortable bed. Clean room
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Carol, we're thrilled to hear that your time at Warwick Hotel Philadelphia met your expectations. It's wonderful to know that you appreciated our prime location, welcoming team members, and well-maintained accommodations. We can't wait to welcome you back for another satisfying stay.

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on 20 Apr 2024
Kate, thank you for choosing Warwick Hotel Philadelphia and taking the time to rate us. We're delighted to know you had a satisfactory stay. Your continued support means a great deal to our team. We hope to welcome you back for another wonderful experience.

4/10 Poor

Estelle

Liked: Cleanliness, property conditions & facilities
Overall the hotel is nice but we had a few complications that made the stay a bit difficult to enjoy. We checked in and when we got to our room the keys didn’t work. I went back down to the front desk to get them redone and then when I tried it again, they worked but someone else was already in the room! She said this wasn’t the first time that day they had assigned someone else to her room. We used the phone by the elevator to call the front desk and tell them what happened so they had someone bring us new keys for the next room over. Later, I took a shower and didn’t notice until I was done that water had gotten all over the bathroom floor! The faucet didn’t turn off the whole way and dripped back down the wall and onto the floor. The shower head also somehow sprayed water down the wall and onto the floor and it was basically flooded. I went to call the front desk for more towels to clean it up and our phone didn’t work! No dial tone or anything, there wasn’t even a phone line plugged in. I had to walk out to the phone in the hallway to call the front desk for towels and it took 4 calls for them to finally answer. Really frustrating for a situation like this to not have a working phone in the room. We were told someone would come to fix the phone and no one ever did. For the price and quality of this hotel we were a bit disappointed by this experience. Don’t think we’ll be returning.
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Estelle, we deeply regret to hear about the issues you experienced during your stay. We sincerely apologize that there were complications with your room allocation and key cards. We also acknowledge the inconvenience caused by the mishaps in the bathroom, as well as communication challenges with our team members. It's unfortunate to hear these occurrences impacted your overall experience as our main goal is to provide a comfortable and enjoyable stay for our guests.We want to assure you that we take this type of feedback seriously. Concerns such as yours are extremely unusual and our team is dedicated to addressing them promptly for constant improvements. We hope in the future, that you may reconsider and allow us another opportunity to better your experience.

10/10 Excellent

Barbara

Travelled with group
Liked: Amenities
Location location and warm friendly staff. Lovely large room.
Stayed 1 night in Mar 2024
Response from Customer Service on 29 Mar 2024
Barbara, it's wonderful to hear about your pleasant stay at Warwick Hotel Philadelphia! We're pleased that our central location suited you so well, and the spacious rooms brought comfort to your visit. It's lovely to see the warmth and friendliness of our team members added to your experience. Looking forward to welcoming you back for another lovely visit.

10/10 Excellent

Kathrine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk, and other staff were friendly and helpful. Great stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Kathrine, it's fantastic to hear about your stay at Warwick Hotel Philadelphia. Your kind words about our team members' friendliness and helpfulness bring us great joy. We strive to make every guest's stay as enjoyable as yours. Looking forward to welcoming you back for another wonderful stay.

10/10 Excellent

Meghan

Centrally located. Super nice and informative staff. Very clean facility!
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Meghan, it's delightful to hear that you enjoyed your stay at Warwick Hotel Philadelphia. We take pride in our team members being informative and our facility maintaining cleanliness and we're glad this aspect resonated with you. Being centrally located indeed makes accessing attractions easier for our guests. We're looking forward to welcoming you back on your next trip to Philadelphia.

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities
Rooms are getting beat up but the location is exactly where I want to be. The staff is 1st rate. Always treating me with professionalism and friendliness
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Steven, it's rewarding to know that the Warwick Hotel Philadelphia's prime location and professional, friendly team align with your expectations. We appreciate your observation related to room conditions. It assists us in our continuous effort to maintain and improve our historic property. Looking forward to offering you another pleasant stay in the future.

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were really surprisingly wowed by the Warwick. Great location. Great staff! Great building! While you can tell it is an old building, it is very nicely updated and maintained. Room size was excellent for a city room and dining options are exceptional! Highly recommend and plan to stay there again. Y new favorite boutique hotel in Philadelphia !
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Frank, thank you for sharing your exceptional experience at the Warwick Hotel Philadelphia. We're thrilled you appreciate our prime location, professional team members, and the fascinating blend of modern upgrades in our historic building. It's wonderful that our spacious accommodations and superb dining options contributed to your stay. Your words are the highest compliment to us, and we eagerly await your future visits. Thanks for making us your new favorite boutique hotel in Philadelphia!

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. Right in the middle of everything.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Andrea, we're thrilled to hear that you enjoyed the prime location of Warwick Hotel Philadelphia. It's truly a joy to know that our guests can experience all the bustling surroundings that our city has to offer. We can't wait to welcome you back!

8/10 Good

Darrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great, but parking is horrible and hotel paeling expensive
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Darrin, thanks for your feedback about your experience at the Warwick Hotel Philadelphia. We're thrilled you found the hotel to meet your needs. We understand the parking situation might not have met your expectations and we appreciate your understanding that metropolitan locations often encounter such scenarios. We hope this didn't overshadow your overall stay and look forward to welcoming you again for another wonderful experience.

10/10 Excellent

Annmarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy. Staff were friendly and explained everything. The hotel is in a good location
Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Annmarie, it's delightful to hear your check-in at Warwick Hotel Philadelphia was effortless and our team members made you feel welcome. We are glad you found our location favorable for your needs. We look forward to your return visit.

8/10 Good

Rosario, York

Liked: Cleanliness, staff & service, property conditions & facilities
We had to edit to get our room after 4pm.
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Rosario, we truly appreciate your feedback. Warwick Hotel Philadelphia aims to maintain a smooth process and timely accommodations for all guests. We're sorry for any delays you experienced, but we hope the rest of your stay was pleasant. We look forward to the possibility of serving you again in the future.

10/10 Excellent

Peter

Stayed 1 night in Mar 2024
Response from Customer Service on 11 Apr 2024
Thank you for the fantastic rating, Peter!It's outstanding you had such a wonderful experience at Warwick Hotel Philadelphia. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 Okay

Mimi

Travelled with group
Disliked: Property conditions & facilities
Check into our room wait time took 45 minutes waiting in the lobby. Without notification from staff, who knew I was waiting…initial interaction with staff was not very good. I was pleasant and didn’t receive eye contact or apologies at all. After that staff was very cordial. Room however was not great. The couch neither I or my friend would sit on. It was filthy, and worn. Table behind couch was so incredibly wobbly, and about to fall apart and mirror in bathroom was nonfunctional. The room seemed old. Cleaning staff were great!
Stayed 2 nights in Mar 2024
Response from Customer Service on 19 Mar 2024
Mimi, it's regrettable to hear about the challenges you experienced during your initial check-in and interactions with our team members. We're also sorry you found the room and furniture not up to par. Our team strives to provide comfortable accommodations and it's clear there was room for improvement. Nonetheless, it's great to hear that subsequent interactions were cordial and that you appreciated our diligent housekeeping colleagues. We will use your feedback for improvements and we hope for another opportunity to exceed your expectations in the future.

6/10 Okay

Sean

Liked: Cleanliness
Disliked: Property conditions & facilities
Reserved my room with a check in time of 4:00 PM. I arrived at 4:30 and was told my room was not ready yet. After waiting in the lobby for almost 2 hours, I went to the front desk to inquire about my room and was given keys. My room had been ready for an hour but they failed to call me or simply approach me in the lobby to tell me. Upon entry to my room, it was most definitely not a suite which I had procured earlier.
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Sean, it's disappointing to hear about the lengthy wait time you experienced upon arrival and the miscommunication from our end, as well as the discrepancies in room specifications. We aim to provide a smooth, efficient check-in process and the correct room type as per bookings. Your feedback drives improvements and rest assured, we're working towards these. We hope for an opportunity to serve you again, promising a better experience.

10/10 Excellent

Giovanna, Ventnor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the walking distance to great restaurants, We didnt like the extra $50.00 fee for early check in . We were told our room wasn’t ready at 2:00 so we left our luggage and went to lunch , less then 5 minutes later we received a phone call asking if we wanted to check in earlier for $50.00 ? We declined and were able to check in after lunch about 3:30
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Giovanna, the Warwick Hotel Philadelphia appreciates your wonderful feedback. We're delighted you found our proximity to fantastic dining options advantageous. Regarding the early check-in fee, your comments have been duly noted. We're committed to improving our services for better guest satisfaction and we're glad you had a satisfactory experience overall. We eagerly anticipate your next visit.

6/10 Okay

Travis

Travelled with family
Liked: Staff & service
Disliked: Amenities
I have stayed in roadside motels that have nicer rooms. I was caught off guard by the parking fee of $50-59 a day and the $15 day resort fee. When we got to the room we had only 2 bath towels 2 wash clothes, no hand towels, floor towel, I asked more than 1 time for these items but they were not brought until the next day. Room had not top sheets on the beds, and very thin blankets. There was no clock or microwave in the room. When the heater came on it was so loud that I recorded it and took it do to the desk. They sent someone up and I was told that they are just old, glad I had ear plugs!! The ceiling in the bathroom and room were covered in water stains. There is no bathroom vent fan so there was visible mold around the ceiling light fixture. The location of this hotel was the best part about it.
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Travis, it's regrettable to hear that your stay fell below your expectations. We acknowledge your comments about room amenities and how quickly we responded to your requests. We take all feedback seriously as a way to improve our standards. We're glad you appreciated our prime location. Your concerns have been forwarded to the respective teams, reinforcing our commitment to furnishing our guests with comfortable stays. We genuinely hope you'll consider providing us with another opportunity to serve you better in the future.