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Reviews of New House Country Hotel

4 out of 5
New House Country Hotel
Thornhill Rd, Cardiff, Wales

Reviews

8.8

Excellent

Rating 10 - Excellent. 151 out of 255 reviews" "
Rating 8 - Good. 65 out of 255 reviews" "
Rating 6 - Okay. 22 out of 255 reviews" "
Rating 4 - Poor. 11 out of 255 reviews" "
Rating 2 - Terrible. 6 out of 255 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Gregory

Travelled with partner
Liked: Amenities
Friendly staff and great service. Beautiful view from the front yard. Great food.
Stayed 3 nights in Apr 2024
Response from Evan on 13 Apr 2024
Thank you for your kind review!We are glad that you enjoyed your stay, and we hope to see you again soon :)

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Evan on 31 Mar 2024
Thank you for your review!

10/10 Excellent

Gillian

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly. Staff friendly. Nice rooms. Clean.
Stayed 2 nights in Mar 2024
Response from Evan on 26 Mar 2024
Thank you for your kind review!We take pride in our rooms, and we are glad that you and your four-legged friend enjoyed your stay!We hope to see you soon :)

10/10 Excellent

Allison

Stayed 1 night in Mar 2024
Response from Evan on 3 Apr 2024
Thank you for your review!We hope to seeing you again soon!

10/10 Excellent

Aymeric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and confortatble room.
Beautiful location, nice staff, food okay, perfect room. I really enjoy my stay at this place.
Stayed 1 night in Jan 2024
Response from Ollie on 7 Feb 2024
We are delighted you enjoyed your stay, and hope to welcome you to our hotel again soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ollie on 7 Feb 2024
Thank you for your perfect review!

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
A very nice Christmas experience. There was nothing l could fault with the hotel. The only issue we had was that the post code took us to another hotel down the road that is closed so took a while to find it.
Stayed 3 nights in Dec 2023
Response from Ollie on 7 Feb 2024
We are delighted you enjoyed your stay - and hope to see you this December, if not before!

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ollie on 9 Jan 2024
Thank you for your perfect review! We hope to see you again soon.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always have a wonderful stay, staff very welcoming, can’t wait to go back.
Stayed 2 nights in Nov 2023
Response from Ollie on 14 Dec 2023
Thank you for your lovely review and kind words. We hope to welcome you back to our hotel again soon.

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views! Lovely venue for a wedding
Stayed 2 nights in Nov 2023
Response from Ollie on 14 Dec 2023
Thank you for your fantastic review! We do hope to see you again soon

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Excellent bedroom with a nice large bathroom and with a separate shower and bath, very upmarket and modern, it had a view through the patio doors giving an great view over Cardiff and on to the Bay and the Severn from it's private patio
Stayed 1 night in Nov 2023
Response from Ollie on 22 Nov 2023
Thank you for your positive comments John. I am pleased you enjoyed your stay and would be delighted to welcome you back to our hotel.

10/10 Excellent

Joyce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation. Beautiful views. Friendly, accommodating and happy helpful staff. Lovely breakfasts. Peace and quiet. With lots of exciting upcoming events. Highly recommend.
Stayed 2 nights in Oct 2023
Response from Ollie on 22 Nov 2023
Thank you for your amazing review, Joyce. I am delighted you enjoyed all aspects of your stay. Please do visit us again - a warm Welsh welcome awaits you!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was wonderful. The staff was very helpful. We had an excellent dinner in the restaurant. However, there were a lot of stairs. It's too bad they didn't have an elevator we could use since I have knee problems. It's also a little hard to find!
Stayed 1 night in Oct 2023
Response from Ollie on 22 Nov 2023
Thank you for your great review, we are delighted you enjoyed your stay with us. We hope to welcome you to our hotel again soon.

10/10 Excellent

Alison

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place amazing views
Stayed 1 night in Sep 2023
Response from Ollie on 4 Oct 2023
Thank you for your excellent review. We look forward to welcoming you back to our hotel

10/10 Excellent

Mark

Stayed 1 night in Sep 2023
Response from Ollie on 4 Oct 2023
Thank you for your brilliant review, we do hope to see you again soon

10/10 Excellent

David

Stayed 1 night in Sep 2023
Response from Ollie on 22 Nov 2023
Thank you for your perfect review, David. Please do visit us again soon!

10/10 Excellent

Jayne

Stayed 1 night in Sep 2023
Response from Ollie on 4 Oct 2023
Thank you so much for your perfect review!

2/10 Terrible

Simon

Business traveller
Disliked: Staff & service
Dishonest hotel management. Overall a bit tired. Room wasn't great and as there were no others avaialble, I arrangeed to check out the next day (originally booked for three days). Despite promising to refund the other days, the hotel didn't do this, claiming it has to go through expedia. Expedia say the same regarding the hotel. So effectively I've been defrauded. Short of taking them to court, there's not a lot I can do. A lesson learnt that it's better to book direct when conveneint. But not this hotel!

8/10 Good

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room and property very clean and pleasant, feel like rooms turned over quickly however, dirty cups , milk and water not refreshed, pillow cases not un folded /fitted correctly. Small things but all to the overall feel. Staff on arrival and other times spoke very minimally , gave the room keys , no offer or info about dinner, breakfast or facilites. No mention of internet or checkout times, aware it on the printed key sleeve hut just a strange experience. I did raise some issues (cups and water) and staff were polite and helpful. There was a wedding on when we arrived, it was loud and you could hear the marquee from our room, no one mentioned anything about this to us (although i wonder if this mean food was unavailable and this is why it wasnt offered?) When we arrived all windows etc of hotel were open and main areas smelt of 'fried things' so we didnt ask as wasnt what we expected from the look of the hotel. No mention or apology for the noise. Check out similar to check in, no questions, minimal interaction, took key and told all settled. The positioning of the hotel is lovely and the views are incredible. But i dont think we would return. Nothing 'wrong' just not all we were expecting.
Stayed 2 nights in Sep 2023

10/10 Excellent

Stephen

Stayed 2 nights in Sep 2023

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the history of the house. It is mind blowingly gorgeous. Pictures don't do it justice. I'll be back
Stayed 2 nights in Sep 2023

10/10 Excellent

Craig

Stayed 2 nights in Sep 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel in a brilliant location and with a stunning view over Cardiff and across the sea towards Somerset. The SatNav postcode given in the email confirming the booking through Expedia took us to a point on a road passing over the M4 and somewhat south of the hotel, causing some confusion! Staff extremely friendly, attentive and helpful.
Stayed 1 night in Sep 2023

8/10 Good

Adrian

Stayed 1 night in Sep 2023

6/10 Okay

Mark

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
How to treat paying guests!!!!
We were staying at the hotel for a wedding. I phoned the hotel directly the day before arrival to ask for an early check in as the bride needed to change away from the groom. When we arrived we did not get the early room. Then the hotel manager asked us to remove ourselves from the car park because there was another wedding in the hotel and he didn’t want us around the car park!!!!! I paid the best part of £350 for two rooms for the night to be treated like a homeless person in the car park. Just what your daughter wants on her wedding day!
Stayed 1 night in Aug 2023

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely time & conveniently close to Cardiff. May we suggest you offer more / different charging points for EVs - we couldn’t charge our Skoda Enyaq & that was one of the reasons we chose your hotel! Many thanks C&F Morton
Stayed 2 nights in Jul 2023
Response from Ollie on 1 Aug 2023
Thank you for your excellent review and constructive feedback. This has been fed back to the general manager. We hope to welcome you to our hotel again soon.

10/10 Excellent

Matt

Stayed 1 night in Jul 2023
Response from Ollie on 1 Aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

8/10 Good

Doug

Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from Ollie on 1 Aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall but disappointing restaurant food.
Stayed 3 nights in Jul 2023
Response from Ollie on 1 Aug 2023
Thank you for your great review. I am sorry the food didn't meet your expectations on this occasion. Please do visit us again if you are in the area.

10/10 Excellent

Kerry

Stayed 1 night in Jul 2023
Response from Ollie on 1 Aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

10/10 Excellent

Angela

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting and lovely dinner. Staff very friendly, great place to stay
Stayed 1 night in Jul 2023
Response from Ollie on 1 Aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

4/10 Poor

walter

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Response from Ollie on 1 Aug 2023
I'm sorry to hear that your stay didn't meet your expectations. We hope to have the opportunity to welcome you to our hotel again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Ollie on 1 Aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

8/10 Good

Rebekah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will hopefully return as my short stay wasn’t long enough- very enjoyable
Stayed 1 night in Jul 2023
Response from Ollie on 1 Aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Ollie on 1 Aug 2023
Thank you for your excellent review! We look forward to welcoming you to our hotel again soon.

10/10 Excellent

SHEILA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Ollie on 5 Jul 2023
Thank you for your perfect review. Please do visit us again.

10/10 Excellent

Daniela

Liked: Property conditions & facilities
Beautiful country house hotel. Great dining. Lovely surroundings.
Stayed 1 night in Jun 2023
Response from Ollie on 5 Jul 2023
Thank you for your wonderful review. We would be delighted to welcome you back to our hotel.

8/10 Good

Charlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for the Coldplay concert in Cardiff. The hotel was convenient for us. The hotel has wonderful views.
Stayed 1 night in Jun 2023
Response from Ollie on 5 Jul 2023
Thank you for your review, I am glad you enjoyed your stay. Please do visit us again if you are in the area.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel has lovely veiws and is beautiful
Stayed 1 night in Jun 2023
Response from Ollie on 19 Jun 2023
Thank you for your great review. We hope to welcome you back to the hotel again soon.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely views and very helpful staff
View from our room
Stayed 1 night in Jun 2023
Response from Ollie on 19 Jun 2023
Thank you for your glowing review. We hope to welcome you back to our hotel soon.

10/10 Excellent

Mahul

Stayed 1 night in May 2023
Response from Ollie on 19 Jun 2023
Thank you for your excellent review. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Ollie on 19 Jun 2023
Thank you for your excellent review. We hope to welcome you to the hotel again soon.

10/10 Excellent

Gareth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Ollie on 19 Jun 2023
Thank you for your perfect review. We do hope to see you again soon.

10/10 Excellent

Dianne

Excellent service in every department.
Stayed 1 night in May 2023
Response from Ollie on 26 May 2023
Thank you for your fantastic review. We look forward to welcoming you to our hotel again soon.

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the city
Lovely hotel. Perfect location. Would have liked more fruit at breakfast and salad choices on menu. Mattresses and pillows aren't good quality. Excellent staff.
Stayed 4 nights in May 2023
Response from Ollie on 18 May 2023
Thank you for your kind words. I will pass your praise onto the staff and will inform management of your feedback regarding lighter items on the menu. We do hope to see you again soon.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business traveller review
It was only one night and i am a business traveller. So a relaxed bar menu would have been nice. But enjoyed the stay. Staff very friendly and helpful. Liked the EV charging.
Stayed 1 night in May 2023
Response from Ollie on 18 May 2023
Thank you for your review, I am pleased you enjoyed your stay and would like to thank you for your constructive feedback. Your menu suggestion will be fed back to the relevant departments. We hope to see you again soon.

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views across the Vale. Very relaxing. Room was spacious and bathroom too
Stayed 1 night in May 2023
Response from Ollie on 18 May 2023
Thank you so much for your perfect review, we are so pleased that you had such a positive experience. We would be delighted to welcome you back and hope to see you soon.

4/10 Poor

Paul

Stayed 2 nights in Apr 2023
Response from Ollie on 28 Apr 2023
Thank you for your review. I am sorry that your stay appears to have not met your expectations. We do hope that you will choose to stay with us again.

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Ollie on 28 Apr 2023
Thank you for your positive review, we hope to welcome you to our hotel again soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxed stay
Very relaxing hotel and view of the surrounding area of countryside. Room very comfortable and quite enviroment.
Countryside view
Overview of Cardiff
Family room
Stayed 1 night in Apr 2023
Response from Teigan on 17 Apr 2023
Thank you for your wonderful review!We hope to welcome you back in the future.