4/5 Good
Verified traveller
18 Jan 2019
Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel, peaceful
Stayed in late November in the penthouse suite on a short trip, was travelling around the Caribbean with my girlfriend and spending few days in each island. we were at bequia before coming to canouan so the property was far better than the options available in bequia. for this kind of hotel, just stay inside the property, no need to travel outside the resort. it used to be a different resort before Mandrain acquired it. it has only suites or villas, all beautiful views. what we like about it : quiet, beautiful, peaceful, luxurious. what we did not like : butler was almost non existent, we stayed for 2 days only and he did say he is going away on holiday and mentioned he will leave the direct butler phone with another butler for us to contact him, we tried doing so several times and the phone was always off. communication was not clear, even there was a letter that was inviting us to a trip during our stay was placed in the living room table and we did not even see it, a staff member came to our room to escort us for the event and we told her we don't know what event she is talking about, she did not bother to explain and just left. preferably these notifications should be placed under the door, by the entrance or I have seen hotels attach it in a small leather case by the door handle to catch the attention of the resident. Overall staff is friendly and helpful though and I would like to return again to explore the property further and stay longer.
Stayed 1 night in Nov 2018
