This isn’t like a 4 star, I note that was awarded in 2011 and seems to have been going downhill ever since There appears to be only a handful of staff who deal with everything - in a not particularly friendly or personal manner - with the exception of the chap who took the bags, he was the only one who appeared to like his job. The bar is unwelcoming, no lights on or music etc - there’s a grand piano that remains closed, it advertises 24 hour bar but you have to ask the receptionist for service. I never saw anybody in there nor felt encouraged to use myself. The pool area is ok but no real drinks/snack service, the little shop/cafe was shut with blinds permanently down, you can as the receptionist if you want a drink (so have to go inside),. Towels are a joke - this is meant to be a 4 star but no pool towels provided unless you hire for 6 euro ... each... per day - or you want to buy a sad grey towel for 13 euro each, I didn’t. Blackout curtains didn’t, over bath shower with weak flow. Amenity pack not topped up. The only thing provided in room was plastic bath cup x 2 - these were used for everything and after 4 days, I had to ask for replacement. The ‘complimentery’ Water was a one off, just a small bottle on arrival and nothing more. No restaurant other than breakfast which is ok at best but ends at 10 weekdays and weekends.... too early! No real snack service. Good location to access hints but apart from that, don’t bother. I wouldn’t stay again.