Front of property

Reviews of Helen Park Hotel

3 out of 5
Helen Park Hotel
Kemalpaa Mah. Tekke Sokak No:10, Çanakkale, Canakkale

Reviews

7.8

Good

Rating 10 - Excellent. 16 out of 57 reviews" "
Rating 8 - Good. 28 out of 57 reviews" "
Rating 6 - Okay. 7 out of 57 reviews" "
Rating 4 - Poor. 2 out of 57 reviews" "
Rating 2 - Terrible. 4 out of 57 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Steffen Storm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Radu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranzit At Helen
Only for a night the room, it was ok. Good Breakfast before trip. Very good wifi. Parking place free.
Stayed 1 night in Aug 2020

6/10 Okay

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
The good, and the not so good.
The customer service, cleanliness, and location was exceptional. But for a non-smoking room we experienced cigarette smoke, mostly in the hall, but it drifted into our room too, particularly the bathroom. And at night the music from a nearby restaurant was very loud. Would I stay here again? Hmm......maybe with ear plugs and some room freshener.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location as this hotel is walking distance from the ferry and so very close to heaps of shops and restaurants as well as the waterfront. A perfect place to stay. Breakfast is great and the rooms are perfect.
Stayed 3 nights in Jan 2019

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location is great - just near the waterfront and across from the ferry station.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible room and inattentive staff
Stayed there 20-22nd July. We had room 504. We paid good money for a room with a balcony. The room looked like an attic with a sloped low ceiling. The bathroom was the same. My husband hit his head many times. Shower pressure very weak and old. Balcony view was horrible (looking on to a car park with no furniture to sit on. Bed was ok but pillows worn out. Gave us this cover that was rough without a cover sheet. Staff didn't even notice you. It was hard to get attention. Breakfast was so-so. Nicer hotels in area.
Stayed 2 nights in Jul 2017

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A GOOD LOCATION FOR TRANSIT.
Stayed 1 night in Jul 2017

8/10 Good

Simon, yorkshirre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome
Received a wounderfull welcome from staff and they willingly sorted out every need including including our trips to Gallipoli
Stayed 2 nights in Jun 2017
Response from Rezervasyon Ofisi / Caglar Demir on 10 Jul 2017
Dear Mr. Simon , Greating day from Helen Park Hotel , Thank you for share your nice comment with us. Best Regards , Reservation Office Caglar Demir

8/10 Good

liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Brett, Indianapolis, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this hotel and would happily go back.
I loved the hotel. It was in a fantastic location, the service was great. The breakfast was wonderful and the room was very clean. I was amazed at how much we got considering how little we paid for the room. Only two small complaints. The wi-fi is almost non-existent. They have wi-fi, but you can't really do anything with it. And the air conditioning is not very effective, but I noticed this in other Turkey hotels also, so that may just be a cultural expectation.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Great location
Basic hotel, at a good price. Good location

10/10 Excellent

Eddy, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great customer service
Easily the best customer service throughout our stays in Turkey.

8/10 Good

Nam, T

Liked: Cleanliness, room comfort
Good location
Conveniently located by the ferry port. Decent hotel to stay for a night or two. Nothing spectacular.

8/10 Good

George, Novato, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Good, practical choice for overnight
This is a modern, clean, well-run, simple hotel. Staff are hospitable and helpful. Room was small, but spotlessly clean and well-maintained. Breakfast was quite satisfactory. Close to ferry landing, and with several nice-looking restaurants nearby. Overall a good experience and good value.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, convenient, comfortable
Convenient location for crossing the Dardanelles. Great restaurants in the area. Free parking. Room had a balcony but not a great view. Excellent breakfast, and very helpful staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing bargain!

8/10 Good

kris, houston

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location
The hotel was hard to find and parking is difficult. Wifi is attached to your passport and we had problems getting a good connection. Not a bad hotel but location is great. Parking is tricky although they have their own lot. Breakfast was very good

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Hmmm! The room was tiny & cramped & extremely 'tired' as was the rest of the hotel. Great location. Staff were nice & breakfast was good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Stuart, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Right in town centre
Great location very close to ferry terminal, shopping and the centre of town. Eaterys everywhere. Grest scrambled eggs for breakfast.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Tom, London, UK

Disliked: Property conditions & facilities, room comfort
Conveniently located hotel
The Helen Park Hotel is in a convenient location, but unfortunately backs onto what seems to be a nightclub - if you're staying here, make sure you bring ear plugs. Rooms are small with basic furniture; bathrooms are acceptable although not brilliantly maintained. Walls are paper thin so you'll know when your neighbours are in their rooms. On the plus side, there's good WiFi internet access and the buffet breakfast is well-prepared and comprehensive.

6/10 Okay

Christiane

Liked: Cleanliness, staff & service
Zimmer groß, Fenster war kaputt, hat die ganze Nacht auf- und zugeschlagen. Sauber, früher Check in möglich, Frühstück mittelmäßig
Stayed 1 night in Sep 2023

2/10 Terrible

Özgür

Stayed 1 night in May 2023

10/10 Excellent

Tugce nur

Stayed 1 night in May 2023

8/10 Good

michaël

Stayed 2 nights in Aug 2022

8/10 Good

Sevinç

Stayed 2 nights in May 2022

8/10 Good

Umut

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Çok fazla ses
Şehirin merkezinde olduğu için çok fazla ses var. Uyumak bazen zor olabilir. Feribota çok yakın. Memnun kaldım. Belki ses yalıtımı daha iyi olabilirdi.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Harika konaklama
Otelin konumu, kahvaltısı ve hizmeti çok iyiydi. Verdiğimiz ücrete göre harika bir servis aldık.
Stayed 2 nights in Jul 2021

10/10 Excellent

EMRAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Hyeong il

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

8/10 Good

Hasan Anil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Şehir Oteli olarak güzel
Güzel bir şehir oteli. Merkezde ve otoparkı var, kahvaltısı gayet tatminkâr.
Stayed 2 nights in Aug 2020

10/10 Excellent

ALPER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gayet güzeldi.
Otopark ücretsiz odaları temiz. Keşke odalarda kettle ve çay kahve olsaydı
Stayed 2 nights in Jan 2019

10/10 Excellent

yiğit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Erkan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Heleon Hotel on 5 Aug 2018
Merhabalar Erkan Bey, Görüşleriniz bizler için çok değerlidir. Güzel yorumlarınız için teşekkür ederiz. Saygılarımla

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
resepsiyon güleryüzlü değil günaydın bile demiyorlar

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
canakkale
mukemmel
Stayed 1 night in Aug 2017

10/10 Excellent

Safak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz ve güzel bir otel
Helen Park otel çok temiz ve konforluydu. Ancak çok trafik gürültüsü vardı.
Stayed 3 nights in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rezervasyonu sitenizden yaptım.Ödemeyide kredi kartımla peşin yaptım. Ancak 2 saat sonra otele gittiğimde boş oda olmadığını öğrendim.. 1 saat bekletildikten sonra şehre daha uzak bir otele yönlendirildim. Fatura da verilmedi. Mağdur edildim..
Stayed 1 night in Aug 2017

8/10 Good

SEREF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
çok güzel
çok güzel yine çanakkale ye gitsem bu otelde kalırım
Stayed 3 nights in Jul 2017

6/10 Okay

mustafa

Liked: Property conditions & facilities
Kalınabiliecek kalitede bir otel
Otelin lokasyonu mükemmel.Kahvaltı fena değil.Temiz bir otel.Odalar bana göre standartların biraz altında ama soru yok.Banyoları çok temiz.Sadece verdikleri ilk odanın kliması çalışmıyordu.Daha sonra oda değiştirerek bunu telafi ettiler.Tekrar geldiğimde kalırmıyım evet kalırım.
Stayed 2 nights in Jul 2017

2/10 Terrible

Kenan

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

8/10 Good

Yasar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mükemmel konum ve temiz
Konumu çok iyi, Temizlik iyi, kahvaltı vasat ama yeterli, gönül rahatlığıyla aileler kalabilir
Stayed 1 night in Jul 2017

10/10 Excellent

Tugce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Konum olarak tam merkezde her yere yakın otoparkı olması artı avantaj personelin güleryüzlu olması ayrı guzel kahvaltı daha iyi olabilirdi ama genel anlamda cok memnun kaldık cok teşekkür ederiz tekrar görüşmek üzere
Stayed 2 nights in Jun 2017
Tuğçe Hanım , Helen Hotel den Sevgiler , Öncelikle otelimize göstermiş olduğunuz nazik ilgiden dolayı teşekkür ederiz.Değerli yorumlarınız için ayrıca teşekkür ederiz. Siz değerli misafirlerimizi otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımla , Rezervasyon Ofisi Caglar Demir

8/10 Good

Kenan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memnuniuyet verici
Stayed 1 night in Jun 2017
Sn.Kenan Bey , Helen Park Hotel den Sevgiler , Öncelikle otelimize göstermiş olduğunuz nazik ilgiden dolayı teşekkür ederiz. Siz değerli misafirlerimizi Helen Park Hotel misafirperverliği ile otelimizde ağırlamaktan memnuniyet duyarız. Saygılarımla , Rezervasyon Ofisi Caglar Demir

6/10 Okay

Emel

Liked: Cleanliness
Disliked: Staff & service
Asık suratlı resepsiyon görevlisi.
Otelde resepsiyonda gayet asık suratlı bir resepsiyon görevlisi vardı hatta hotels.com dan rezervasyon yaptığımızı söyleyince bize karşı tavrı çok kötüydü. Hotels.com rezervasyonunun sisteme düşmesinin yarım saatten fazla sürdüğü ve beklememiz gerektiğini söyledi. Benim bir gün önce başka bir otelde 1 dk sürmeden sisteme düştüğünü söylememden sonra bir bilgsayar başına geçti ve evrakalrın çıktılarını aldı. Bir daha asla ve asla bu otelde konaklama yapmam. Diğer herşey nasıl olursa olsun karşılama berbat
Sn. Emel Hanım , Helen Park Hotel den Sevgiler , Öncelikle otelimize göstermiş olduğunuz nazik ilgiden dolayı teşekkür ederiz. Helen Park Hotel olarak misafirlerimize her zaman en iyi hizmeti göstermeye gayret gösteriyoruz ancak karşılamada yaşanan bu olumsuz duruma maruz kaldığınız için sizlerden özür dileriz.Her ne olursa olsun asık suratla bir hizmet söz konusu olamaz , sizlerden gelen geri dönüşler bizim için hizmetimizi tekrar gözden geçirmeye ve eksikliklerimizi düzeltmek hususunda son derece değerli olacaktır. Helen ve Heleln Park hotel olmak üzere vizyonumuz öncelikle Misafirlerimize verdiğimiz değerdir , sizlerden tekrar özür dileriz. Tekrar Otelimize gelirseniz bu olumsuz durumu telafi etmek adına bizlere bir fırsat sunarsanız çok mutlu oluruz. Saygılarımla , Rezervasyon Ofisi Caglar Demir

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Temiz Oda, İlgili Personel
Çalışan personel oldukça yardımseverdi. Oda özelliği fazla yok. Ancak temiz. Kahvaltı sınırlı çeşitlilikte. Ancak peynirlerine bayıldık. Oda fiyatı daha uygun olabilir diye düşünüyorum.

8/10 Good

Lilly, BKK

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to everything
The hotel is close to the ferry port and to everything.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Merkezi orel
Şehrin en merkezi bölgesinde olması ve otopark arama zahmetine girmeden aracınızı bırakabilme kolaylığı sağlaması güzel bir avantaj

6/10 Okay

GOUN

Disliked: Room comfort
Good !!
Hotel was very good and place was in the center of canakkale. But bad was very uncomfortable.