Campo de Gibraltar Holidays

This was not the hotel we saw in pictures. We were very disappointed. The furniture was in poor shape, the linens and towels were older. We were unable to adjust the temperature in either of our rooms(up or down), Parking is available, for an undisclosed fee, but the local parking garage was less expensive and easier to access. The beautiful pool in the pictures is actually in the Spa pool for a fee. The biggest issue was the smell of the rooms. It was as if they had been smoked in. We requested to cancel our reservation for a refund so we could rebook elsewhere but the hotel refused to refund the prepayment. So we were forced to stay and endure the less than expected accommodations. Hotels.com was responsive, but left the entire decision up to the hotel and was not helpful. It is an okay place to stay for 1 night but not for an entire week.

Excellent and helpful receptionist. Ideal location. Close proximity to parking. Comfortable bed. Beautiful city centre

The room was clean and tidy, a little dated. The window didn't lock, which was a concern as we were on the ground floor. The lack of signage around the hotel led to some confusion. There were no pricing to be found for breakfast and dinner. The fridge had items in. But no explanation as to whether they were complimentary or not. I went with my 4yr old grandson, we went to pay for breakfast which I was charged full price for him. This is ridiculous as he is so young and clearly doesn't eat as much as an adult. Outside there were 2 pools, they were not kept clean. There were flies, leaves and feathers in them. It was really off-putting. In total, it was a plesant hotel, in need of some TLC. Some maintenance to the exterior of the building, and windows.

El apartamento buenismo y todo una precioisidad. Los trabajadores muy amables y nos dieron mucha atencion durante nuesta visita.

Nunca respondieron a los mensajes y nunca dimos con el lugar.