Avenida Royal Palm Plaza, nº 277, Jd Nova Califórnia, Campinas, SP
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 285 out of 507 reviews" "
10 - Excellent
285
Rating 8 - Good. 166 out of 507 reviews" "
8 - Good
166
Rating 6 - Okay. 35 out of 507 reviews" "
6 - Okay
35
Rating 4 - Poor. 14 out of 507 reviews" "
4 - Poor
14
Rating 2 - Terrible. 7 out of 507 reviews" "
2 - Terrible
7
9.2/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Lidia
Travelled with family, Travelled with family and small children
Best service ever. The entire staff, including cleaning staff, restaurant, front desk, anyone you may run into in the hotel, are very well trained to be polite, efficient, try to go above an beyond to have the guest’s needs taken care of. I was really impressed. Anywhere, anytime.
Lidia
Stayed 2 nights in Dec 2022
8/10 Good
Edward
21 Sept 2022
Edward
Stayed 2 nights in Sep 2022
Response from Gerência on 23 Sept 2022
Agradecemos a sua avaliação e desejamos um breve retorno.
Check-in took a little longer than I’d hope, and the room felt a little dated. That being said, those are very minor items when contrasting with the great amenities and staff (including kids club) that the hotel offers. This was our second 5+ day stay at the hotel and I highly recommend it!
Alvaro
Stayed 8 nights in Dec 2021
Response from Soraya A. on 30 Dec 2021
Thank you for your feedback. We hope you come back soon.
Our stay at Royal Palms was excellent. The room was comfortable and one of the few who could house my family of five. The breakfast included was excellent. One minor item was that there was a little mold/mildew in the shower.
Conrad
Stayed 1 night in Jun 2019
Response from Royal on 21 Jun 2019
Olá, Conrad. Agradecemos pela sua avaliação. Ficamos felizes por saber que lhe proporcionamos uma boa estada. Seu apontamento é muito importante para melhorarmos nossos serviços. Esperamos receber você e a sua família mais vezes!
10/10 Excellent
Ashley, Northern California, USA
28 Jul 2018
Absolutely amazing. The pools, the food, the staff, the kids activities and huge play park in the back of the grounds. This place is great. The week went by like lightening because everything was so easy, no stress, no pressure, nothing but pleasure and leisure. I would recommend to anyone. The three of us adults drank by the pools all day for a week and the bill cam to little over $150USD. My 2 year old had the time of her life, literally. I think this was the best week of her life so far. 4 thumbs up.
Ashley
Stayed 4 nights in Jul 2018
Response from Royal on 31 Jul 2018
Hi, Ashley! Thank you for your rating and comments. I'm happy with your compliments! I hope to see you and your family again, come back often!
Place is amazing for the whole family. Had a nice holiday but the only thing I didn't know was I could have chosen a couple other restaurants in the hotel area but, as I chose paying for all meals upfront, I couldn't try them without paying extra (had no refund or discount from the paid amount).
Marcelo
Stayed 3 nights in May 2018
Response from Royal on 6 Jun 2018
Hi, Marcelo! Thank you for your evaluation and comments. Check back often
Good and beautiful hotel. Too full due a special offer (Black Friday) so the staff were overloaded. The check in took 1h20 minutes. My wife arrived with my 2 daughters and no one at lobby helped her to carry the luggage from the car. The food was very good and the activities for kids where outstanding, with very nice team leaders for the kids.
Frederico
Stayed 2 nights in Jan 2018
Response from Royal on 31 Jan 2018
Hi Frederico! Thank you for your rating and feedback. I'm sorry for the trouble during the check-in. Your comments are very important to improve our services. I wait for you again to change the impression caused.
6/10 Okay
Verified traveller
11 Apr 2016
Liked: Cleanliness, staff & service
the bathroom was too small and could have used a face lift
The rooms of the hotel are nice, and so are the facilities such as the pool area, tennis courts and restaurants. The bathrooms of the rooms could qualify as good, but the tile jobs show lots of signs of wear and tear, the toilets don't flush well, and the towel hooks are loosely hanging off the walls. With better maintenance this could be a better place. Also experienced long wait at check out, and inconsistencies with room amenities, such as tissues. If it hadn't been so expensive (I paid $350 a night) I'd be ok with it.
The checkin were made one guy which did not know how Expedia works.
He did not know the room was already paid, greatfully a kind lady knew it, more than I
and even told me how it works, using ecatds.
The staff are very polite. They look forward everything you need. As a resort it is the best one in the 2nd biggest city of Brazil, Campinas, 50 minutes from Sao Paulo and 5 min from intl airport Viracopos, that will be very very used when olympic games and world cup arrives in BR.
Verified traveller
10/10 Excellent
Verified traveller
14 Aug 2009
Liked: Cleanliness, staff & service, room comfort
Fantastic!!
One of the best hotels I have ever stayed and I have travelled a lot. My experience was just perfect for a weekend with my husband and my son. When we arrived at our room, the crib was already placed - I didn't ask, but they knew there was a baby traveling with me. They have a room with everything we may need to prepare the bottle of the baby and also offer fruits and daily soup to kids. The rooms are very comfortable, the pool is amazing, the restaurant have not only a great service but also a fabulous food and the children's area is something I have never seen in my life - any children will go nuts with all the infra-estructure they have and the attention of the employees with the kids and with us is fantastic. I had a fantastic massage at the SPA that is gorgeous. Definitely one of the best hotels in Brazil. If you are looking for a perfect stay in Campinas, this is the hotel.
Excelente experiência. Não houve nenhum problema em qualquer atividade ou área do hotel, que é muito
bonito. Recomendo muito, principalmente para quem tem filhos pequenos.
Tudo maravilhoso!! Apenas a comida deixou a desejar, sem muitas opções de pão salgado no café da manhã, muita coisa doce e frutas, e nas refeições comida fria e poucas variedades também.
O ar condicionado precisa de limpeza urgente, idem a manutenção das portas dos elevadores. Os funcionários deveriam ter roupas apropriadas para um clima tropical, trajes petos de nylon são sub humanos. Não há guarda sóis suficientes para a área da piscina e o banheiro precisa de limpeza recorrente
Prezada Sra. Maria do Céu, sua reserva no Royal Palm Plaza Resort não foi atendida, não houve comparecimento, entendo que a nota e avaliação não dizem respeito ao resort. Ficamos à disposição.
Hotel muito confortável! Excelente qualidade da comida e, para crianças, é especial! Diferencial do hotel é a equipe de recreação! Parabéns a eles!
Antonio Henrique
Stayed 2 nights in Sep 2023
Response from Soraya Abuchaim on 5 Oct 2023
Ficamos muito satisfeitos em saber que você achou nosso hotel muito confortável e que apreciou a excelente qualidade da comida, especialmente para crianças. É gratificante receber elogios para nossa equipe de recreação, que é, de fato, um grande diferencial do hotel. Parabéns a eles!Esperamos que você continue desfrutando da sua estadia conosco e que esta experiência seja memorável para você e sua família.
Estadia muito bacana, equipe do hotel muito educada e prestativa, comida excelente e estrutura também.
Adoramos e voltaremos sem dúvida.
Geovani
Stayed 2 nights in Sep 2023
Response from Soraya Abuchaim on 5 Oct 2023
Ficamos extremamente felizes em saber que você teve uma estada muito bacana em nosso hotel. É ótimo ouvir que nossa equipe foi educada e prestativa, a comida foi excelente e que você gostou da estrutura. Será um prazer recebê-lo novamente em sua próxima visita. Estamos ansiosos para tê-lo de volta!
O quarto estava com falta de manutenção na porta janela com fresta o banheiro muito pequeno e o banheiro estava degradado
Gabriela
Stayed 2 nights in Jul 2023
2/10 Terrible
luciana
9 Jul 2023
luciana
Stayed 1 night in Jul 2023
Response from Alex Mota on 12 Jul 2023
Primeiramente, gostaríamos de expressar nosso sincero agradecimento por ter escolhido o nosso hotel para sua estadia recente e também pela sua avaliação. Levamos em consideração cada feedback que recebemos, pois nos ajuda a melhorar constantemente a qualidade dos nossos serviços.Ficamos desapontados ao saber que a sua experiência conosco não atendeu às suas expectativas e por esse motivo gostaríamos de entender melhor quais foram esses pontos que a levaram para a avaliação negativa Sra. Luciana.Sua opinião é valiosa para nós e gostaríamos de aproveitar esta oportunidade para abordar as questões levantadas em sua avaliação.Atenciosamente,