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Reviews of The Regent

3 out of 5
The Regent
41 Regent St, Cambridge, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 102 out of 149 reviews" "
Rating 8 - Good. 28 out of 149 reviews" "
Rating 6 - Okay. 11 out of 149 reviews" "
Rating 4 - Poor. 4 out of 149 reviews" "
Rating 2 - Terrible. 4 out of 149 reviews" "

9.6/10

Cleanliness

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Aaron

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Onusa

Stayed 1 night in Apr 2024

4/10 Poor

Bruce

Liked: Cleanliness, amenities, property conditions & facilities
Was all good until around 1am when the family above the room started shouting and moving things around for at least an hour.
Stayed 1 night in Mar 2024
Response from reception on 2 Apr 2024
Good afternoon Bruce,We are so sorry to hear the disturbance you had on your stay. I hope you went to see our night porter on reception for him to go see the guest's as we are here to help at anytime of your stay. If we are not made aware then there is nothing we could do to help.Sorry once again!Kind regards,The Regent Team

10/10 Excellent

Duncan

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from The Regent Team on 30 Mar 2024
Dear DuncanThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

10/10 Excellent

Darren

Liked: Cleanliness, property conditions & facilities
Very nice, simple & great location
Stayed 1 night in Mar 2024
Response from The Regent Team on 21 Mar 2024
Dear DarrenThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Convenient and well priced.
Stayed 6 nights in Mar 2024
Response from The Regent Team on 14 Mar 2024
Dear AnthonyThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

10/10 Excellent

Betsy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was convenient for visits to the various colleges. delicious breakfast options.
Stayed 1 night in Mar 2024
Response from The Regent Team on 14 Mar 2024
Dear BetsyThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

4/10 Poor

Daniel

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from The Regent Team on 8 Feb 2024
Dear DanielWe are very sorry that your experience was not up to the expected standard. This is clearly not in line with our brand values. We thank you for taking the time to leave the feedback, which we will take on board to provide a better experience for future guests.Yours sincerelyThe Regent Team

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from The Regent Team on 3 Feb 2024
Dear AmandaThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Fabulous
Fabulous stay. Lovely staff. Beautiful room which was immaculately clean. Great position. Would definitely stay there again.
Stayed 1 night in Jan 2024
Response from The Regent Team on 3 Feb 2024
Dear TravelerThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Lovely apartments
Really friendly and helpful staff. Rooms were a good size and was provided with everything needed. A little noisy through the night from the air con units in other rooms but overall a really good stay
Stayed 1 night in Jan 2024
Response from The Regent Team on 3 Feb 2024
Dear TravelerThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

10/10 Excellent

Ellie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely last minute stay in the regent. Room had everything we needed for the night. Extremely comfortable bed and pillows. Would definitely stay again if I’m the area
Stayed 1 night in Dec 2023
Response from The Regent Team on 31 Dec 2023
Dear EllieThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

4/10 Poor

Achintya

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I booked two nights stay there so that my son and of course myself get a good night sleep before his Cambridge interview but we had two bad nights and couldn't sleep well at all due to extremely poor floor insulation. One inconsiderate guest was staying above my room (my room was The Park) and due to some reason his/her day started at midnight and he/she continued marching on the room up until at least 1am or more. it was a nightmare for us and it was first night stay in the hotel. We can feel that the person is walking on our floor and it was so loud and thumping noise that even a deep sleeper will wake up and feel difficult to sleep Same repeated next night, the guest started marching on his/her room from about 5am and continued until 7am or so, that spoiled our second night although it wasnt that important for us. So, if you want to stay there for a good night sleep then I would recommend to stay on the 3rd floor (top floor i think) to avoid such floor insulation related inconvenience Other than that the hotel is good, location is great, staff is very helpful, breakfast is good although it's just cornflakes, croissant and coffee etc. Yoghurt and fruit was also there. It was generous and no complaint on that. I would ask hotel to improve the sound insulation otherwise you would feel somebody is walking on your chest In terms of coming back I may not.
Stayed 2 nights in Dec 2023
Response from The Regent Team on 20 Dec 2023
Dear Achintya,We sincerely apologize for the inconvenience you experienced during your recent stay at our hotel and appreciate the time you took to share your feedback. We understand the importance of a good night's sleep, especially before a significant event like a Cambridge interview, and we deeply regret that your stay did not meet your expectations.We are genuinely sorry for the disturbance caused by the lack of sound insulation in your room, particularly from the guest staying above you. We recognize the impact this had on your ability to rest and understand the frustration it must have caused. Please be assured that we take your comments seriously, and we are actively working to address and improve the floor insulation to ensure a more peaceful stay for our guests in the future.We appreciate your positive remarks about the hotel's location, helpful staff, and the quality of our breakfast offerings. Your feedback on these aspects is valuable to us, and we are pleased to hear that you found these elements of your stay enjoyable.Regarding your recommendation to stay on the 3rd floor for improved sound insulation, we want to assure you that we are already exploring solutions to enhance the overall guest experience, including addressing insulation issues. We are committed to making the necessary improvements to prevent a recurrence of the inconvenience you faced.We understand that your decision to return may be influenced by your recent experience, and we sincerely hope to have the opportunity to welcome you back in the future. Should you consider giving us another chance, please contact our reservations team directly, and we will do our utmost to ensure your next stay is a more comfortable and restful one.Once again, we apologize for the disruption to your stay and appreciate your understanding as we work to improve our accommodations. Thank you for bringing this matter to our attention, and we hope to have the chance to restore your confidence in our hotel.Kind Regards,The Regent.

10/10 Excellent

Liam

Stayed 1 night in Dec 2023
Response from The Regent Team on 20 Dec 2023
Dear LiamThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

10/10 Excellent

michel

Stayed 1 night in Dec 2023
Response from The Regent Team on 16 Dec 2023
Dear MichelThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from The Regent Team on 6 Dec 2023
Dear PaulThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

10/10 Excellent

Paul

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from The Regent Team on 6 Dec 2023
Dear PaulThank you for your rating. We are very happy to see you enjoyed your stay at The Regent and hope to see you again soon.Kind regardsThe Regent Team

10/10 Excellent

Watches

Business traveller
Liked: Cleanliness, room comfort
A jackpot find
Fantastic welcome, amazing location. Parking (Anne Street Carpark) was also very easy. Room was spacious and very modern - loved the large tv (which access to apps) and kitchenette was perfect. Can’t speak highly enough of this great hotel… I will be back.
Stayed 1 night in Nov 2023
Response from The Regent Team on 1 Dec 2023
Dear Watches,Thank you so much for your positive review. We are very happy that you enjoyed your stay at The Regent.Hope you have a lovely day. Kind RegardsThe Regent.

10/10 Excellent

Lynda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay. Everything you could possibly want in the kitchenette. Staff friendly and helpful. Will definitely stay again if I am in Cambridge
Stayed 2 nights in Nov 2023
Response from The Regent Team on 29 Nov 2023
Dear Lynda,Thank you so much for your positive feedback. We are very happy that you enjoyed your stay at The Regent hotel. We cant wait to welcome you back soon.Hope you have a lovely day.Kind Regards,The Regent.

10/10 Excellent

Latisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed the activity’s and restaurants available around the area , the regent hotel was in the perfect location to access the centre.
Stayed 2 nights in Nov 2023
Response from The Regent Team on 22 Nov 2023
Dear Latisha,Thank you for your positive review. We are really glad you have enjoyed your stay at The Regent and we hope to see you again soon.Kind Regards,The Regent Team.

6/10 Okay

Valerie

Liked: Cleanliness, property conditions & facilities
I chose this hotel as it was within walking distance of Trinity College where I was to attend a concert, and on the bus route to and from the station. The room was small but tastefully decorated, with a fridge, kettle and coffee maker. The bathroom was spotlessly clean with a heated towel rail and lovely walk-in shower, which unfortunately sprayed water onto the floor and there was nowhere to put toiletries. There was no storage, just 5 coathangers on a rail and nowhere to put a suitcase. The luggage storage consisted of an insecure area behind reception. There was no receptionist available when I arrived and after a wait and several phone calls I had to rely on another member of staff to check me in, although I has prearranged my check-in time 2 days earlier. In fact there are no receptionists available before 11.30am and they go off duty at 8pm. From then until 11pm, when the night watchman arrives, there are no members of staff available at all. All in all a bit of a disappointment and not what one would expect from a 3 star establishment, especially an over-priced one like this. The one redeeming feature was the friendliness and helpfulness of the staff.
Stayed 1 night in Nov 2023
Response from The Regent Team on 1 Dec 2023
Dear ValerieWe are very sorry that your experience was not up to the expected standard. This is clearly not in line with our brand values. We thank you for taking the time to leave the feedback, which we will take on board to provide a better experience for future guests.Yours sincerelyThe Regent Team

6/10 Okay

Lisa

Disliked: Cleanliness, room comfort
Should be better for the price
Room was much smaller than pictures suggested and faced onto a noisy Regent St. Worst part was that the room was dirty and dusty. There had clearly been an historic leak leaving a nasty stain on the ceiling, so the room feel grubby. The bed and bedding were uncomfortable so did not a good nights sleep. Staff in the morning were rude
Stayed 1 night in Nov 2023
Response from The Regent on 17 Nov 2023
Dear LisaWe are very sorry that your experience was not up to the expected standard. This is clearly not in line with our brand values. We thank you for taking the time to leave the feedback, which we will take on board to provide a better experience for future guests.Yours sincerelyThe Regent Team

10/10 Excellent

John

Liked: Cleanliness, amenities
Conveniently located. Very clean and modern.Staff friendly and helpful.
Stayed 1 night in Nov 2023
Response from The Regent Team on 22 Nov 2023
Dear John,Thank you so much for your positive feedback. We will pass your kind comments on to the staff. Kind Regards,The Regent Team.

8/10 Good

alan

Travelled with family
Liked: Cleanliness, room comfort
Quick access to town centre
Comfortable hotel. Big quiet room. Convenient for centre of town.
Stayed 1 night in Nov 2023
Response from The Regent Team on 11 Nov 2023
Thank you Alan! We hope to see you back again soon.

10/10 Excellent

Kit Ching

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from The Regent Team on 7 Nov 2023
Thank you! We are glad you enjoyed your stay.

10/10 Excellent

Ronny B

Liked: Cleanliness, room comfort
Just perfect!
We enjoyed our stay at The Regent immensely! Very friendly staff, great room with a huge TV where we could enjoy a few episodes of our favorite NETFLIX show after enjoying the city of Cambridge for hours on end. The regent's perfect location smack in the middle of Cambridge City center was perfect, with all the things we wanted to see only a short walk from the hotel. The breakfast, even if it was a simple continental one, was stocked with fruit, yoghurt, cereals, bread, butter and jam. Basically, all we needed to start our second day of enjoying Cambridge. We had a great time!
Stayed 1 night in Oct 2023
Response from The Regent Team on 30 Oct 2023
Thank you Ronny for the very kind review. We are so happy to hear you had a great visit! We hope to welcome you back again soon.

10/10 Excellent

Derek

Stayed 1 night in Oct 2023
Response from The Regent Team on 22 Oct 2023
Thank you for the high rating! We hope you will visit us again soon.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The gluten free options at breakfast were very good. The night porter was very helpful, and the hotel was extremely clean and tidy. The location is fantastic, right in the centre of the city and overlooking the park.
Stayed 1 night in Oct 2023
Response from The Regent Team on 16 Oct 2023
Thank you Paul! We hope to welcome you back again vey soon.

8/10 Good

Emma-Jade

Liked: Cleanliness, room comfort
AMAZING but slightly loud
The City room was lovely and spacious, the bathroom is out new house inspiration! The only thing I will note is the walls are thin, I’m not sure if we were unlucky having big foot in the room above but from 6:30-10am we were awoken a lot by stomping and what sounded like furniture being moved, that was the only dampener as it meant we were very tired for the next day of our weekend away. The big perk was we could not hear any street noise however
Stayed 1 night in Oct 2023
Response from The Regent Team on 10 Oct 2023
Thank you Emma-Jade for your review and feedback. We are delighted to hear you loved our City Studio and so pleased you were impressed with the bathroom! We are very sorry to hear about your experience regarding the noise but appreciate you bringing it to our attention.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really nice, clean, warm, friendly hotel in a friendly location. Only thing I'd suggest is the breakfast area needs a bit more life....maybe some music, etc?
Stayed 1 night in Oct 2023
Response from The Regent Team on 9 Oct 2023
Thank you Neil for your feedback. I'm glad to hear you had a great experience with us! Thank you for your suggestion, we do usually have music in the breakfast area throughout the day. We hope you will visit us again.

10/10 Excellent

Jurij

Stayed 2 nights in Sep 2023
Response from The Regent Team on 2 Oct 2023
Thank you! We hope you will visit us again soon.

8/10 Good

A

Business traveller
Liked: Cleanliness, room comfort
Clean comfortable and convenient
Stayed one night while on business. Pleasant staff, clean and comfortable room.
Stayed 1 night in Sep 2023
Response from The Regent Team on 27 Sept 2023
Thank you for your review. We are glad you enjoyed your stay. We hope to welcome you back again soon.

2/10 Terrible

Ricardo

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Daniel on 24 Sept 2023
I apologise we couldn't refunded your stay because you didn't found parking. Kind regards,

10/10 Excellent

Richard

Business traveller, Travelled with family, Travelled with group
Great hotel in Cambridge
Always a pleasure to stay at the Regent. Great hotel in Cambridge close to everything and everyone working there is really no e and happy to help .
Stayed 1 night in Sep 2023
Response from The Regent Team on 23 Sept 2023
Thank you Richard! We will be sure to pass on this lovely review to the rest of our team. We can't wait to welcome you back again soon!

8/10 Good

Richard

Business traveller, Travelled with group
Liked: Cleanliness
Very clean and really lovely staff! The air con didn’t work, but it’s usually not needed in Cambridge. Wouldn’t recommend the breakfast, it’s just continental, not really worth the money. The rooms were very nice with good view of the park in back. It’s a bit noisy, you can hear a lot. Overall it’s a great simple place to stay.
Stayed 2 nights in Sep 2023
Response from The Regent Team on 21 Sept 2023
Thank you Richard for your review and feedback. It's good to hear you did have a pleasant stay. We apologise the breakfast wasn't what you expected but we can confirm our continental breakfast is included in our room rate. We do hope we can welcome you back again soon!

10/10 Excellent

Craig

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from The Regent Team on 21 Sept 2023
Thank you Craig! Come back again soon

10/10 Excellent

Mark

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023
Response from The Regent Team on 19 Sept 2023
Thank you Mark! We hope to see you again soon.

2/10 Terrible

Verified traveller

Business traveller
Bad experience
A six night stay at The Regent - turned up at 12.30 am after a night out and was locked out. No-one was answering the telephone. It took 1.5 hours to finally reach someone who was at home . . . After they watched CCTV footage and confirmed we were indeed locked out a refund of one night was offered. Unfortunately they have not bothered to respond to Hotels.com regarding the refund Hotels.com has closed the case. Would not recommend The Regent to anyone.
Stayed 6 nights in Sep 2023
Response from The Regent Team on 23 Sept 2023
Hi there. We are so sorry to hear about this issue you faced whilst staying with us. This is not the kind of experience we wish any of our guests to have. Regarding your refund, we will investigate this as we take this very seriously. If you would like to speak with us directly about this distressing matter then do not hesitate to contact us via email or phone. Again, we are deeply sorry for this inconvenience.

2/10 Terrible

Owen

Stayed 1 night in Sep 2023
Response from The Regent Team on 18 Sept 2023
I am sorry to hear you did not enjoy your stay Owen. We would love to hear your feedback so we can grow as a company.

2/10 Terrible

Valeria

Stayed 1 night in Sep 2023
Response from The Regent Team on 16 Sept 2023
Hi Valeria. I am sorry to hear you didn't have an enjoyable stay with us. We would love to hear your feedback and what we can improve on.

10/10 Excellent

Jason

Stayed 1 night in Sep 2023
Response from The Regent Team on 30 Sept 2023
Thank you for your high rating!

10/10 Excellent

Debra

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from The Regent Team on 10 Sept 2023
Thank you Debra for your review. We are happy you enjoyed your stay!

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Lovely room, fantastic bathroom with walk in shower. Sink and microwave in room with crockery, cutlery, toaster, coffee machine etc. Everything was pristine. Sophie on reception was extremely helpful and is a real asset to the hotel.
Stayed 2 nights in Aug 2023
Response from The Regent Team on 3 Sept 2023
Thank you Thomas for your very kind review. We are delighted to hear you had a pleasant stay with us and made use of our facilities. We will be sure to let our staff know you were impressed! We hope we can welcome you back again very soon!

10/10 Excellent

James

Stayed 1 night in Aug 2023
Response from The Regent Team on 2 Sept 2023
Thank you for the review!

10/10 Excellent

TOM

Liked: Cleanliness, room comfort
Great central spot and friendly staff. Very basic but exactly what we were looking for for a short stay in the City Center.
Stayed 1 night in Aug 2023
Response from The Regent Team on 9 Sept 2023
Thank you for your review! We hope to see you back again soon.

4/10 Poor

Carly

Stayed 1 night in Aug 2023
Response from The Regent Team on 19 Sept 2023
I'm sorry to hear you didn't enjoy your stay. We hope we can welcome you back again soon and have a better stay.

10/10 Excellent

N

Stayed 1 night in Aug 2023
Response from The Regent Team on 27 Aug 2023
Thank you for your review! We are glad you had a great stay, please visit again soon!

6/10 Okay

Skylar

Liked: Cleanliness
Disliked: Amenities
Location was great room was very basic
Stayed 1 night in Aug 2023
Response from The Regent Team on 19 Aug 2023
Thank you Skylar! Visit us again soon.

8/10 Good

Helen

Liked: Cleanliness, amenities, property conditions & facilities
Well equipped, spacious room on the park side of the building. All staff I met were friendly and helpful. Kitchenette really useful and room well equipped. Downsides - stayed at the weekend and there was noise outside throughout the night. Could also hear people upstairs walking about etc.
Stayed 2 nights in Aug 2023
Response from The Regent Team on 15 Aug 2023
Thank you Helen for your review. We are glad you enjoyed your stay. We hope to welcome you back again soon.