Much of my review is probably down to the fact it is the last week of the season for the hotel. The staff were mainly quite pleasant, although there was one or two who couldn't raise a smile in the dining hall and behind the bar. The rooms were not particularly clean and the towels had seen better days. The toiletries provided were very poor quality and not replenished. The room had been booked for several months and when we arrived, then had to wait for a put me up bed to come for our little niece, in other words for a 2 bed room to be converted into a 3 bed room. This also made the already small room very cramped. The food was mainly lukewarm regardless of when you went to the dining hall. We chose to eat out several times although we were half board in order to get something hot. I must say though, other people we spoke with had different views in that they thought the food was amazing. The kids club was fantastic, with our niece thoroughly enjoying her time there, so thanks to Luke and Sergio. The pool was far to cold to be used although a couple of brave souls did. The climbing frame in the children's play area should have been condemned. The plastic coating covering the chains had disintegrated leaving the chains unprotected and I dread to think the damage that could have been caused had a small child slipped with there fingers through the holes in the chain. The area was on the whole closed due to end of season. Not a hotel I'll visit again but others I spoke to would.