Dear Mr McGlade, Thank you for your confidence. We are glad to hear that you loved the flat, but we are sorry to hear that your feedback was not as good as other guests. The flat is literally a 2 minute walk from our office and you had the option of going directly to the flat. Unfortunately, we had a breakdown of the locking system during your stay but we helped you immediately by reminding you of what we explained to you in case of an emergency so that you did not feel cheated. This system was not implemented to save money because it has a considerable cost but to guarantee security (copy of keys, loss of keys,...). We are very surprised that you did not find the welcome items we left in the flat (gel/shampoo, washing machine tablet, dish soap, scouring pad, kitchen towel, oil, vinegar, sugar, coffee, water,...). We spend more than 3 euros to welcome you and other guests every day in each of our hundreds of flats in the region. Fortunately, we can afford it. Thank you for your concern. You could also have "bothered" us as many times as you needed because we are open 365. We can afford that cost too. Finally, we are sorry to find this resentful tone in your review. Even more so if some of the aspects mentioned are not true. Regards, Laura.