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Reviews of The Royal Clarence Hotel

2.5 out of 5
The Royal Clarence Hotel
31 The Esplanade, Burnham-on-Sea, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 58 out of 95 reviews" "
Rating 8 - Good. 32 out of 95 reviews" "
Rating 6 - Okay. 4 out of 95 reviews" "
Rating 4 - Poor. 1 out of 95 reviews" "
Rating 2 - Terrible. 0 out of 95 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nick & Ellie on 8 May 2024
Cheers Stephen for the top score!See you again, thanks!

6/10 Okay

Nick

Business traveller
Liked: Staff & service
It was a convenient stay, unfortunately no breakfast was available.
Stayed 1 night in May 2024
Response from Nick & Ellie on 7 May 2024
Thanks for the review.It is not our business model to run a kitchen, as stated very clearly before you booked.We are right on the seafront and right in town, and we leave the experts in the cafes/restaurants/pubs to provide the food & drink.Cheers!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice affordable hotel right on the seafront.
Stayed 1 night in Mar 2024
Response from Nick on 19 Mar 2024
Cheers Stephen

8/10 Good

Audrey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for the beach and the restaurants, easy parking.Staff very pleasant
Stayed 1 night in Mar 2024
Response from Nick on 9 Mar 2024
Thanks Audrey, hope to see you again soon!

10/10 Excellent

DANUT

Liked: Cleanliness, staff & service, property conditions & facilities
Spotless
Stayed 1 night in Feb 2024
Response from Nick on 16 Feb 2024
Cheers Danut, very happy the housekeeping team made it so clean for you, thanks.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely two night stay at the hotel with easy access to town and transport links. Would recommend and stay again.
Stayed 1 night in Jan 2024
Response from Nick on 1 Feb 2024
Thanks Andrew, glad you liked the hotel!

10/10 Excellent

Tarran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nick on 22 Jan 2024
Thanks Tarran, glad you had a good stay!

10/10 Excellent

Jorge, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great seaside hotel. I was met with a smile and a "How are you?" I had a single bed room with en suite. It was perfect for my stay as I was only there to have dinner and sleep--golf excursion.
Stayed 1 night in Nov 2023
Response from Nick & Ellie on 21 Nov 2023
Cheers Jorge!

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seafront view and location. Great in good weather, not so in horrid weather. But what we expected and chose. Pubs and csfescfor food justv100 m away. Plus shops,etc.
Stayed 3 nights in Oct 2023
Response from Nick & Ellie on 6 Nov 2023
Thanks for 5 out of 5, cheers!

10/10 Excellent

Liam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and simple. One of the owners was very helpful advising places near by that would be good to go to such as pubs and restaurants. Hotel is lovley and clean would have no hesitations coming back. Excellent.
Stayed 1 night in Nov 2023
Response from Nick & Ellie on 4 Nov 2023
Thanks Liam!

8/10 Good

Ken

Stayed 1 night in Oct 2023
Response from Nick on 16 Nov 2023
Thanks Ken, glad you liked the hotel.

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Nick on 16 Oct 2023
Thank you Sean.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in brilliant location, spotless clean,comfortable bed and very good overall experience would definitely stay again,no complaints at all
Stayed 1 night in Oct 2023
Response from Nick & Ellie on 12 Oct 2023
Cheers Lee!

10/10 Excellent

Matt

Liked: Staff & service, property conditions & facilities
Very good service
Stayed 1 night in Oct 2023
Response from Nick on 10 Oct 2023
Thanks Matt, glad you liked the hotel, cheers

10/10 Excellent

Robert

Stayed 2 nights in Oct 2023
Response from Nick on 7 Oct 2023
Cheers Robert for the top score!

10/10 Excellent

Chris

Stayed 1 night in Sep 2023
Response from Nick & Ellie on 24 Sept 2023
Cheers Chris!

10/10 Excellent

Bernard

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from Nick on 14 Sept 2023
Cheers Bernard!

10/10 Excellent

Richard

Stayed 1 night in Sep 2023
Response from Nick on 3 Oct 2023
Thank you for the top score.

8/10 Good

Lynda

Travelled with partner
Room was clean but view just very small window
Stayed 1 night in Sep 2023
Response from Nick on 11 Sept 2023
Cheers Lynda

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Location
Lovely sea view, newly decorated room. Property is old with plenty of character and it was an interesting journey up to our room! Owners very friendly and helpful. Limited parking at the hotel. Free parking on the seafront between 6pm and 9am. Four hour tickets purchased before 6pm roll over to the next day.
Stayed 1 night in Sep 2023
Response from Nick on 11 Sept 2023
Thanks, glad you liked the new decorated rooms!

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Nick on 7 Sept 2023
Thank you

10/10 Excellent

Yoko

Stayed 1 night in Aug 2023
Response from Nick on 7 Sept 2023
Thanks for the top score!

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Nick on 30 Aug 2023
Thanks Marc, appreciate the review, cheers!

8/10 Good

Glinys

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great position.
Great position on the seafront, loved the sun room. Staff were great and my room was brand new, just redone. Loved the freedom of no catering, but things were provided if you brought food in. My only problem was the stairs, im 72. My room was right at the top and the last three steps were tricky But staff took my bag up and brought it down. All round a pleasant stay and would go again.
Stayed 2 nights in Aug 2023
Response from Nick on 29 Aug 2023
Thanks Glynis, remember I have ground floor apartment rooms for those who wish to avoid the stairs, cheers!

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful, the location is ideal especially for older guests who can walk very easily into the town or cross the road to the beach
Stayed 3 nights in Aug 2023
Response from Nick on 21 Aug 2023
Thanks Peter!

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only stayed one night and it was great , lovely room , quiet , clean and bright Loved having Netflix too that was a bonus , tea and coffee supplies and and the table is a great idea Great shower room too I will definitely stay again
Stayed 1 night in Aug 2023
Response from Nick on 6 Aug 2023
Thanks Margaret for the review, glad you enjoyed your stay!

8/10 Good

Corinne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, immaculately clean rooms and facilities provided in common areas like fridge, freezer, microwave and cutlery. No food available however balcony seating and tables for takeaways etc. Directly across from the beach and near shops/cinema/restaurants. My daughter and I really liked it and wouldn’t hesitate in returning.
Stayed 3 nights in Jul 2023
Response from Nick on 6 Aug 2023
Thanks Corrine, nice to hear you enjoyed your stay!

8/10 Good

Nikki

Travelled with partner
Liked: Staff & service, amenities
The room was fine but had dust on tv door frame and the drawers had tea stains on them. The shower was fine. Bed was comfortable and clean. It had everything that was needed for a couple of nights stay. Location was very good. Could do with having a parking permit for the sea front included with price as we had to pay for parking when we first got there although it wasn’t to expensive a permit would be better. Overall not too bad a place to stay
Stayed 2 nights in Jul 2023
Response from Nick on 28 Jul 2023
Thanks for the feedback, I will get housekeeping to keep an eye on dusting. Glad you liked the bed, shower etc, that is a brand new bathroom just last month.Sorry, I don't think I can get parking permits from the Council, but parking is only 4 anyway, if the free hotel car park is full, cheers

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Nick on 25 Jul 2023
Cheers Sharon!

10/10 Excellent

Miss Katie

Stayed 1 night in Jul 2023
Response from Nick on 19 Jul 2023
Thank you very much for the top score!

10/10 Excellent

Julia

Stayed 1 night in Jul 2023
Response from Nick & Ellie on 12 Jul 2023
Thanks Julia!

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night stop over
Quick stop over for one night
Stayed 1 night in Jul 2023
Response from Nick on 10 Jul 2023
Thank you for the top score!

8/10 Good

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Great location.
Stayed 1 night in Jun 2023
Response from Nick on 7 Jul 2023
Cheers Jeffrey

10/10 Excellent

KENNETH

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Nick on 5 Jul 2023
Thanks Kenneth, happy all was well at the hotel for you.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nick on 3 Jul 2023
Thanks for the good score, cheers!

10/10 Excellent

JULIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Nick on 4 Jul 2023
Thanks Julia, great score, appreciate it.

6/10 Okay

Georgina

Stayed 1 night in Jul 2023
Response from Nick on 24 Jul 2023
Thanks. Glad you enjoyed your brand new seaview single room and brand new bathroom!Cheers!

10/10 Excellent

Eleanor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is in a great location right on the sea front with east access to the beach and close to restaurants, the arcade and shops to pick up snacks and essentials. Although parking is limited when the hotel is busy, we were able to get a space out front and there are plenty of alternatives across the road and round the corner. Check in and out was easy and the room was comfortable and clean. The highlight for us was the Italian restaurant that we were recommended up the street. We didn’t have any issues during our stay so didn’t need to contact staff, but those we did see were friendly and approachable.
Stayed 3 nights in Jun 2023
Response from Nick on 29 Jun 2023
Thanks Eleanor, appreciate the review. Cheers.

10/10 Excellent

Diana

Stayed 1 night in Jun 2023
Response from Nick on 17 Jun 2023
Thanks Diana,

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No complaints at this price. Would stay again. Reommended
Stayed 1 night in Jun 2023
Response from Nick on 14 Jun 2023
Thanks Mark!

8/10 Good

Elizabeth

Stayed 1 night in Jun 2023
Response from Nick on 6 Jun 2023
Thanks for the high score, glad you enjoyed your stay.

10/10 Excellent

Wendy

Stayed 3 nights in May 2023
Response from Nick on 12 Jun 2023
Cheers Wendy!

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel right on the sea front
Great hotel right on the sea front. We stayed for two nights and the room was comfortable and quiet. The overall decoration was simple and furniture quite basic, but everything was clean, tidy and worked well. The staff were friendly and made us most welcome. I would stay here again.
wreck of the ss nornen
Light house
View from our sea front window
View from our sea front window
Stayed 2 nights in Apr 2023
Response from Nick on 29 Apr 2023
Cheers Steve, glad all was good! (We haven't renovated that room yet but have done 3 other rooms this Winter and 2 more are being refurbed next month....)Thanks again

10/10 Excellent

jean

Stayed 1 night in Apr 2023
Response from Nick & Ellie on 16 May 2023
Hi Jean, thanks for the top score!

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend ⭐️⭐️⭐️⭐️⭐️
Lovely hotel right on the sea front with shops, bars, cafes and the pier within a few minutes walk. The host was very welcoming and gave us a map highlighting local amenities. Small car park on the front but free/cheap parking very close if you are unable to park. Our family room was spotlessly clean and modern. Would definitely stay again.
Stayed 1 night in Apr 2023
Response from Nick on 17 Apr 2023
Thanks Louise, happy to hear how nice you felt the family room and hotel was for you all. Cheers

10/10 Excellent

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely comfy welcoming very clean
Stayed 1 night in Apr 2023
Response from Nick & Ellie on 10 Apr 2023
Cheers Emma!

10/10 Excellent

Jackie

Stayed 1 night in Mar 2023
Response from Nick & Ellie on 27 Mar 2023
Thank you Jackie

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was spot on for location clean and reasonably priced staff was polite and helpful
Stayed 1 night in Mar 2023
Response from Nick & Ellie on 7 Mar 2023
Cheers James, very nice to hear how clean the hotel is, thanks.

10/10 Excellent

Deb

Stayed 2 nights in Feb 2023
Response from Nick & Ellie on 28 Feb 2023
Thanks Deb, appreciate the review.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very friendly welcome and quiet
Stayed 1 night in Jan 2023
Response from Nick on 24 Jan 2023
Thanks Rachel!