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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1008 Sheppard Rd, Burkburnett, TX

Reviews

7.4

Good

Rating 10 - Excellent. 338 out of 888 reviews" "
Rating 8 - Good. 236 out of 888 reviews" "
Rating 6 - Okay. 109 out of 888 reviews" "
Rating 4 - Poor. 87 out of 888 reviews" "
Rating 2 - Terrible. 118 out of 888 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Roman

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was dirty, the key didn't work!! The poor maintenance man tried to open our room door and couldn't, was going to move us to another room, but after comments I heard from some other people that were going to stay there, such as no light bulbs in their room, we didn't stay there. We asked not to have our credit card for not staying there and we will check with our credit card company to make sure we don't get charged for this. We hope repairs and the state of disrepair and dirtiness is fixed quickly because with the casinos nearby it would be a good place to stay. But please see that it gets new carpet, cleaned up etc. The walls of the elevator were dirty too.
Stayed 1 night in May 2024

10/10 Excellent

judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

kathryn

Travelled with pets, Travelled with partner
Disliked: Property conditions & facilities
Lighting in bathroom three bulbs burn out. Refrigerator making noise was was not staying cold.
Stayed 2 nights in May 2024

4/10 Poor

Taniyah

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First, the property has recently changed hands. When I arrived, I was told they could see I had a reservation, but had not been paid by Expedia and would need to pay with cash and call Expedia for a refund. When I called, Expedia could not find a current phone number for the property. After much time, I was finally given a refund. Once in our room, it smelled like mildew. The window was filthy and the bathroom looked as though they had attempted to cover up some dirty spots with new paint. We left the room and checked the door, only to find we could open the door without a key card. Management moved us to a new room that appeared cleaner, but the carbon monoxide detector and tv remote had no batteries. In the morning, we found the shower head did not work. The complimentary breakfast is a waffle maker and cereal with no milk. The only thing to drink is coffee. The second night we were there, heavy thunderstorms came through, and the staff was kind enough to let us hang out in an office with no outside windows to help keep the boys with us calm until it blew over. Overall, I would not want to stay here again.
Stayed 2 nights in Apr 2024

2/10 Terrible

Gena

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy filthy. In disrepair, molding falling off. Carpets stained and disgusting. Trash on floor laying for days. Never saw a housekeeper for 3 days we were there, not anywhere!
Stayed 2 nights in Apr 2024

2/10 Terrible

Brent

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For starters, the toilet in room 424 sounds like a jet plane taking off. It would not stop running. It was so loud that I had to turn the water off of the toilet to make it stop. Also, the shower had several rust spots that were running down the sides inside the tub. I killed 2 spiders in the room that night also. When I tried to tell the young girl about the issues the next morning, she looked at me like I was crazy. We won’t be staying at this property again. It was very disappointing for 120.00 a night.
Stayed 1 night in Apr 2024

2/10 Terrible

Vijaykumar

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel has been advertised as Best Western though ownership has changed and not indicated on website. Pool is out of service, breakfast is very limited (almost serve like nothing), rooms are in very bad conditions ( carpet peeling off at many places, broken closets, washroom door doesn’t lock, main door lock has been tampered etc.). We paid more money considering it’s BW but standards are very low.
Stayed 1 night in Mar 2024
Response from Management on 17 Mar 2024
We do apologize for the issues during your stay, however we appreciate the feedback. We will address these issues and quickly get them resolved for a more improved stay. Safe Travels!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on 16 Mar 2024
We are so pleased to hear you enjoyed your stay!

8/10 Good

Aquenyata

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't a bad place to stay. The rooms were very big and roomy.
Stayed 1 night in Feb 2024
Response from Management on 2 Mar 2024
We are so pleased to hear the good review, thank you for staying with us and we hope to see you again in the future!

2/10 Terrible

Jessica

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just to start the advertising is false. There is no breakfast, no wifi and the pool was closed because it was found unsafe. The building in its self stunk and was dirty. All the trash cans were over flowing. None of the smoke detectors had covers on them and some were even covered with a plastic bag. In the elevator the emergency call was turned to off. It says no smoking is allowed but it smelled so bad of cigarettes. Now to the rooms. The first room we were given the beds were dirty, there was trash in the trash can, and the toilet was broke. When I went down stairs to complain the manager admitted that they had not had any house keeping in 3 days. My brothers room when he arrived still had multiple empty beer cans and drugs in his room. When we asked for a refund we were told no. I would not recommend this place
Stayed 2 nights in Feb 2024
Response from Management on 26 Feb 2024
We apologize for the issues you've experienced during your stay. We do however offer a continental breakfast for the time being which will soon be hot breakfast, we do offer FREE Wi-Fi, we may have been having technical difficulties during your stay but that is something we do offer. Our pool is closed due to maintenance, in which we are diligently working to get open. We sure do hope you give us another chance in the future, safe travels!

2/10 Terrible

Dusty

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I did not stay. We saw the filthy condition everywhere, many room doors damaged as if they had been broke into or attempted to be broken into, and asked for a refund. The assistant manager gave me a receipt for a refund with her initials. She said to contact expedia and you would call her for a refund approval and she would approve it. Expedia should remove this hotel until it cleans up it's entire operation.
Stayed 1 night in Feb 2024
Response from Management on 20 Feb 2024
We do apologize for the issues during your stay, we do however appreciate the feedback in where we can improve. We hope that you will give us another chance in the future.

2/10 Terrible

spencer

Stayed 1 night in Feb 2024
Response from Management on 20 Feb 2024
We do apologize for any issues during your stay. We do however appreciate the feedback and hope to be given another chance in the future.

2/10 Terrible

Jolena

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water so they turned off all water. Carpets were filthy. Paint coming off wall. Absolutely the worst hotel I have ever been in. Left at midnight and had to drive 30 miles to find another hotel
Stayed 1 night in Feb 2024
Response from Management on 19 Feb 2024
We do apologize for this terrible inconvenience. However, we had posted notes at the front desk stating we had a pipe burst and that resulted in having an emergency shut off by the city so we could get it subsided. Again, we do greatly apologize and we hope in the future you can give us another chance.

4/10 Poor

Connie

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Not the best
The teams customer service was awesome..from the desk clerk in the afternoon, the one late night and the maintenance guy who had to help at 1am. I understand the motel has recently changed ownership….may take a while and some money to get things to an excellent rating!
Stayed 2 nights in Feb 2024
Response from Management on 19 Feb 2024
We do apologize for the inconvenience of issues you experienced. We do however appreciate the rave on our staff! We sure do hope to see you again soon, safe travels!

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice Hotel
Our room was very clean, comfortable, and quiet. Check in was quick and simple. Will not hesitate to choose this hotel again when visiting Burkburnett and Wichita Falls. Several restaurants within a two-minute drive of the hotel.
Stayed 1 night in Feb 2024
Response from Management on 19 Feb 2024
We are so thrilled to hear you enjoyed your stay, we will share this with our staff. Thank you for your feedback, we hope to see you again soon. Safe travels!

2/10 Terrible

Carl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was dirty and disgusting. TV’s didn’t work anywhere in the hotel. No breakfast even though it was promised. Thought it may have been a Best Western but clearly was NOT! Best Western should make them take the signs off the property
Stayed 2 nights in Jan 2024
Response from Management on 9 Feb 2024
We do apologize for the issues during your stay. We are diligently working to address and resolve the issues stated in your feedback. We do hope you give us another chance in the future. Thank you and safe travels.

4/10 Poor

Erica

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change rooms like 3 times. My first room had the floors stained the couch stained and the bedsheets stained too. My mother’s room didnt have a working fridge and barely any running water. The second room I got was good and stayed there but my mother’s other room, the door did not lock once you closed the door. The new room she got was good afterwards. Also they don’t have the pools open the whole time but that’s just me being picky.
Stayed 4 nights in Feb 2024
Response from Management on 9 Feb 2024
We do apologize for the issues during your stay. We are diligently working to address and resolve the issues stated in your feedback. We do hope you give us another chance in the future. Thank you and safe travels.

6/10 Okay

Amanda

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service
Eh
The room was not what was advertised on the bookings site. My room was supposed to be the king suite with extended sitting room. It was not it was a ting room with king bed and one sitting chair. But the bed was comfortable the room looked like it was remodeled but the bathroom was not. Toilet. Was very lower the ground and shower was hard water crusted in the corners on the outside. It was a little in the room with a couple burns in the comforter on the bed but to bad. The tv didn’t have sound so I used my phone to watch tv This definitely wasn't the worse hotel I’ve stayed in but the best either. If you somewhere to lay your head fantastic. But apart from that don’t expect the Hilton. The staff were more focused on talking to each other rather than me when checking in and leaving.
Stayed 2 nights in Feb 2024
Response from Management on 5 Feb 2024
We do apologize for the issues you encountered during your stay, we are thrilled though for the positive comments. We will address these issues immediately with our staff and we hope to see you again in the future! Thank you for the feedback.

10/10 Excellent

Berenice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
It was great! will be using again.
Stayed 1 night in Jan 2024
Response from Management on 5 Feb 2024
Thank you for the spectacular rating and review I will share this with our staff! We hope to see you again soon.

2/10 Terrible

Jorge

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No me gusto nada, NADA de higiene, nunca nos limpiaron la habitacion, tuve que ir al mostrador a buscar toallas y papel higienico, nada de empatia del personal malas actitudes, fue una experiencia horrible. No lo recomiendo para NADA😡
Stayed 5 nights in Jan 2024
Response from Management on 3 Feb 2024
Nos disculpamos por los problemas durante su estadía, sin embargo, solicitamos a los huéspedes que soliciten servicio de limpieza si se hospedan más de 2 días. Seguramente abordaremos estos problemas que tenga con nuestros empleados. Gracias por los comentarios.

2/10 Terrible

Misti

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever!
The key machine wasn’t working at check in. They literally let us in the room using a crow bar! The room stunk like pure cigarettes, even though it says no smoking! Terrible experience won’t be going back!
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
We do apologize for the issues you encountered during your stay, grateful news is that our key machine has been replaced. However we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 Terrible

Ulysses

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Management on 2 Feb 2024
We do apologize for any issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 Terrible

Pamela

Nightmare in Burkburnett Tx
#1 there was no breakfast for either day #2 there was no Tv #3 the pool was closed #4 phones in room didn't work Today they posted a sign waiting on grocery truck. Sorry for the inconvenience. There is no excuse or reason that is acceptable. When I say no breakfast there was no cereal..eggs..cream for coffee..no milk..no yogurt..no bread for toast...common how do run completely OUT??
Stayed 2 nights in Jan 2024
Response from Management on 30 Jan 2024
We do apologize for these issues. We have been diligently working on getting this all resolved. Thank you for the feedback and we do hope you give us another chance in the future. Safe travels!

4/10 Poor

melody

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Tv didn’t work they had nothing to sit in in the room only one desk chair and they charged an extra 77.00 when i checked in so that brought the room to nearly 200.00
Stayed 1 night in Jan 2024
Response from Management on 2 Feb 2024
We do apologize for the issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities
Awful
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
We do deeply apologize for any issues you may have experienced during your stay. We do hope that you consider us again in the future.

4/10 Poor

Sam

Travelled with family
The tv does not work
Stayed 1 night in Jan 2024
Response from Management on 29 Jan 2024
We do apologize, since the bad weather we have been having issues with our television cable throughout the hotel. We have been working diligently with the provider to get this issue fixed.

6/10 Okay

Tim

Liked: Cleanliness, staff & service, room comfort
Weekend trip
I reserved a deluxe king and we got a regular king the staff was very friendly they had some bad weather ice storm the day or two before so the cable was out the key machine didn’t work so when we got back from the casino at 2 the maintenance guy got us in real friendly guy the water was “HOT” we knew it was a cheaper hotel and really just needed a place to sleep and clean up for the trip home would stay again
Stayed 1 night in Jan 2024
Response from Managment on 25 Jan 2024
We do apologize for the issues during your stay, we are working diligently to resolve said issues. We do thank you for your feedback and hope to see you again soon!

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Management on 25 Jan 2024
We do apologize for any issues you encountered during your stay, we do appreciate your feedback and hope to see you again soon.

2/10 Terrible

Kristi

Stayed 1 night in Jan 2024
Response from Management on 12 Feb 2024
We apologize for any issues you've experienced but are we thankful for the feedback.

2/10 Terrible

Angie

Travelled with partner
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on 22 Jan 2024
We do apologize for the issues during your stay as we were experiencing unexpected difficulties, we were working diligently to fix with the resources we had. We do appreciate the feedback, and hope to see you again in the future.

2/10 Terrible

Cheryl

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on 19 Jan 2024
Sorry Cheryl for the issues you may have experienced during your stay, we apologize deeply and hope you give us another chance in the future.

10/10 Excellent

Rhett

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on 16 Jan 2024
Thank you for the feedback, we hope to see you again soon!

10/10 Excellent

AMANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment was clean, and the staff demonstrated excellent customer service.
Stayed 1 night in Jan 2024
Response from Management on 16 Jan 2024
We are so pleased to hear your stay was exceptional! We hope to see you again soon, safe travels!

8/10 Good

Jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pillows are little and not enough tub in bad shape needs replaced floor was weak. Staff was very friendly
Stayed 1 night in Jan 2024
Response from Management on 16 Jan 2024
We are sorry to hear about some of the issues you endured, please allow us to extend our apologies. Thank you for the feedback and the rave on our staff! Safe Travels!

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast, had to stay next to a couple who were smoking cigarettes in the room and no one downstairs cared. Even at 6am fire alarms were going off because of them smoking. I’m 9 months pregnant and had to ingest second hand smoke because staff wouldn’t put us in another room.
Stayed 1 night in Jan 2024
Response from Management on 16 Jan 2024
We do sincerely apologize for the issues you endured on your stay with us, we will be addressing your concern immediately. Thank you for staying with us and congratulations on your blessing!

4/10 Poor

Diane

Travelled with family and small children
Indoor pool was closed . Pool heater didn't work. The one thing we got this room for. Had to ask for towels. We haven't had the breakfast yet.
Stayed 1 night in Jan 2024
Response from Management on 16 Jan 2024
We do apologize, we are working diligently to fix this issue. Our deepest apologies, we do appreciate the feedback. Safe travels.

6/10 Okay

JoDee

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not the best, not the worst.
We stayed here because it was inexpensive but it wasn't great. The door to the room looked as if it had been broken into, the lamp didn't turn off, and the alarm kept going off because someone was smoking Marijuana in the elevator.
Stayed 1 night in Jan 2024
Response from Management on 16 Jan 2024
We would like to extend our deepest apologies for this issues and we will be addressing them with our maintenance immediately. Thank you for the feedback, safe travels.

2/10 Terrible

Wade

Stayed 1 night in Jan 2024
Response from Management on 25 Jan 2024
We do apologize for any issues you experienced during your stay, we appreciate the feedback and hope to see you again soon.

4/10 Poor

David

Travelled with family
Disliked: Amenities
It took one hour to check in. Lights. Tv. Shower. Commode did not work right. Had a plastic bag on the smoke detector.
Stayed 1 night in Dec 2023
Response from Management on 2 Feb 2024
We do apologize for the issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 Terrible

Kellie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Management on 2 Feb 2024
We do apologize for any issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 thumbs down
This place and the staff were terrible. Couldn't wait to leave unorganized dirty and very unprofessional staff that work there this place is absolutely a dump needs to be taken off the available hotels I will never go to hotel.com again was overcharged.
Stayed 2 nights in Dec 2023
Response from Management on 16 Jan 2024
We are deeply sorry if your stay was not up to par, we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

2/10 Terrible

Coty

Stayed 1 night in Dec 2023
Response from Management on 16 Jan 2024
We are deeply sorry if your stay was not up to par, we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

2/10 Terrible

Randy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I prepaid for a double bed and got a king bed instead.I was given a key to a wrong room I was told 421 so when I open it someone is already in room.thank God we didn’t get shot at!! So I go back down and now told 425 so go back up and still doesn’t work.So an employee himself comes to open still don’t work so he turns around and opens 426.He walks in and says ok this is your room.Also room is non smoking but all of floor smells like marijauna.There is no breakfast either and no one at front counter.Other guest say to call front counter dial 0 and we get back to room and no phone either in room.No telling how long no one was not in office so very unsafe! I rang the bell repeatedly to ask where the breakfast was at nobody came to front! I and many other guest waited at least an hour and nobody came to get breakfast ready or came to front desk!! So we go back up to get our things to leave I then decided to call office from my phone and someone finally answered at 8:10 a.m I was told that they have no food to make for breakfast and owners are aware of the problem a couple of days now and have yet to provide what they need to make breakfast!! The worst hotel to stay at!!! Another problem 4th floor is not a floor to put any guest at it’s the dirtiest floor ever- carpet so dirty walls are filthy— etc! I could go on and on but I think I’ve Mede it clear this hotel does not need to stay open for business!
Stayed 1 night in Dec 2023
Response from Management on 2 Feb 2024
We do apologize for any issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

6/10 Okay

Orlando

Stayed 2 nights in Dec 2023
Response from Management on 16 Jan 2024
Thank you for the feedback. Safe travels!

2/10 Terrible

Jose

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Main lobbis is ok but rooms are nasty stains on couches and carpet..As soon as you walk out elevator and see hallway carpet you'll see what you booked..not recommended and won't stay again..
Stayed 1 night in Dec 2023
Response from Management on 16 Jan 2024
We are deeply sorry if your stay was not up to par, we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

4/10 Poor

Andrew

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not our best stay here.
Returning from the casino at 2 AM, we were met by the Police in the lobby because the Hotel staff had disappeared. I hope nothing bad had happened to them. The shower in our room 421 had spotted, greasy stains all around the drain and the side of tub. We did not shower that morning. The room was spacious and bed was comfortable.
Stayed 1 night in Dec 2023
Response from Management on 16 Jan 2024
We are deeply sorry for the issues during your stay, I can assure you that they were addressed and we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

2/10 Terrible

Tommy

Disliked: Cleanliness, staff & service, property conditions & facilities
NO FRONT DESK CLERK
We checked into the hotel at 4pm. Room was clean. Bathroom was clean but not fully stocked. No wash rags, no toiletries. Left until 1am. When we arrived back our key cards would not work. Person at front desk said he was going to go get his mother to show him how to rekey the cards. We waited until almost 5am to get into our room. The guy never came back. We had to call the local police department to come find someone to let us in our room. Was a HORRIBLE experience. I will recommend everyone to NOT stay here.
Stayed 1 night in Dec 2023
Response from Management on 16 Jan 2024
We are deeply sorry for the issues during your stay, I can assure you that they were addressed and we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

6/10 Okay

Jim

Stayed 1 night in Dec 2023
Response from Management on 16 Jan 2024
Thank you for the feedback!

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy heater
Husband wasn’t feeling well and took medicine and passed out . I was going to watch tv but it never would receive signal . Then there was a screeching noise coming from heater when it would kick on. So bad that it woke my husband up. I called front desk to let them know they did offer to put us in a different room but it being 2:00 am we neither one wanted to switch rooms. Told the young man we would not use the heater and he suggested to turn to fan for a quieter sleep. It wasn’t much better!! Totally bad night of sleep.
Stayed 1 night in Dec 2023
Response from Management on 26 Jan 2024
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.