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"Hotel located in a good location & staff were exceptionally friendly & helpful. Would commended & revisit again."

"Clean comfortable room. Staff polite and helpful. Good breakfast 👍"

"Our room was clean and comfortable. The reception and bar staff were friendly and helpful. We didn't use the restaurant."

"Quick & easy check in! Would reccomend"

"I stayed in the main building with heigh ceilings & it is full of character . The staff are unbelievably friendly & quite happily amended my evening meal to suit me . Fabulous views from many rooms & the sunset has to be seen from the large terrace . Within 1 minute , you are in the historic town centre "

"Good size room, large king-size comfy bed, big bathroom with walk-in shower and bath. Clean & warm."

"Very helpful staff particularly going the extra mile to provide gluten free breakfast"

"We had a fantastic stay here to celebrate my Wife's birthday. Hotel is located really close to all Malvern facilities like the theatre, shopping, evening entertainment and access to the hills. We booked the "delixe apartment" but internally atvthe hotel this is known as the "Hideaway" It is actually a 3 bedroom apartment with beautiful period features like dormer windows bit the important elements have been lovingly refurbished recently. Beautiful master bedroom with comfy bed, quality bedding, modern shower room with rainfall power shower, separate modern toilet, beautiful lounge area and a fridge and tea and coffee facilities. Sweets and chocolates along eith biscuits were left in the room too. The apartment is at the very top of the 150 year old building and offers views across the hills. The staff we met at the hotel seemed genuinely interested in making our stay a positive one, wishing my wife a happy birthday, giving advice for bars and restaurants in the area, detailing walking routes across the hills and allowing us to use the small onsite car park. Breakfast is lovely and ordered from a menu but the times are quite prompt and early, especially for a weekend with a 9.30 finish and 9am on weekdays. I understand a family run hotel wants to focus the breakfast period but some guests will find (and did find) it a struggle to make it on time! Cooked Breakfast consisted of good quality, i assume, local ingredients, with some nice home made muesl. We will return."

"Amazing helpful staff Lovely food brilliant chef/chefs Bar staff reception breakfast team I wanted a bday morning with country views and breakfast on the decking Definately what I asked for I got recommend room 21 the hotel is brilliant Booked again to go in August lovely country walks "