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Reviews of Quality Inn Near Walden Galleria Mall

2.5 out of 5
Quality Inn Near Walden Galleria Mall
475 Dingens St, Buffalo, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 455 out of 1000 reviews" "
Rating 8 - Good. 346 out of 1000 reviews" "
Rating 6 - Okay. 92 out of 1000 reviews" "
Rating 4 - Poor. 58 out of 1000 reviews" "
Rating 2 - Terrible. 49 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

robert

Travelled with family
Liked: Cleanliness, staff & service
Property is located near a very busy highway so there is a bit of outside noise even during the night. Also, there is a bit of a musty smell in the rooms and hallways, probably old carpeting.
Stayed 1 night in Apr 2024

8/10 Good

Haley

Liked: Staff & service
stayed there for one night, good location
Stayed 1 night in Apr 2024

8/10 Good

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stay if you’re going to Buffalo for shopping, a concert or a Bills Game. Tons of parking on site. The bed and pillows were very comfortable (room 212!)
Stayed 1 night in Apr 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Apr 2024

4/10 Poor

Joseph

Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Hotel was clean. Staff are helpful, pleasant and polite. Breakfast was sufficient. Beds comfortable. Carpet in room was tired but overall a pleasant experience.
Stayed 1 night in Apr 2024

8/10 Good

Nathan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Stayed 1 night in Apr 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind and professional. Property was clean and safe and central location.
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Christine

Travelled with partner
Carpet was damp and the room smelt like cigarettes
Stayed 1 night in Apr 2024

10/10 Excellent

Irvin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exceedingly friendly greeting at the reception desk. Room is immaculate and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Ilene

Travelled with partner
Liked: Cleanliness, staff & service
It’s dated. Club chair in the room is all stained.
Stayed 1 night in Apr 2024

6/10 Okay

Mark

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The location was great, allowed for easy access to Key Bank Arena via Uber. The carpets were dirty and shades over lights were dirty. Good towels and comfortable pillows.
Stayed 1 night in Apr 2024

8/10 Good

stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient for a one night stay - easy to get downtown. Cheap and cheerful 101
Stayed 1 night in Mar 2024

6/10 Okay

DeJay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

4/10 Poor

Jeffrey

Business traveller
Disliked: Property conditions & facilities
Terribly long check-in. Pretty sure there are people living there long term. Room smelled like cat urine. Stained carpets. Overall just kinda sketchy.
Stayed 3 nights in Mar 2024
Response from management on 19 Mar 2024
We apologize for the inconvenience. We strive to provide the best service possible.

10/10 Excellent

Salihou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like all your services
Response from management on 19 Mar 2024
Thank you for your review on your stay with us. We appreciate your feedback.

8/10 Good

Brittany

Stayed 1 night in Mar 2024

8/10 Good

Laura

Travelled with group
Room was good enough for one night. My friend got furniture varnish on her pants from leaning on the desk to look in the mirror, but the front desk personnel were very apologetic and were ready to switch our room.
Stayed 1 night in Mar 2024

8/10 Good

Patrick, Oneida

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

Trevenna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets were not clean, the room smelled and the chair was awfully dirty. One of our keycards did not work. We got moved to a different. It was not cleaner but it did not smell. Would never book here again.

2/10 Terrible

Kelly

Stayed 1 night in Feb 2024

2/10 Terrible

Tina

Disliked: Cleanliness, property conditions & facilities
Very dirty, smelled of smoke, very disappointing
Stayed 1 night in Feb 2024

10/10 Excellent

MARK

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Cheryl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Abul

Stayed 2 nights in Feb 2024

8/10 Good

douglas, Milton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a nice quiet place to stay
Stayed 1 night in Feb 2024

8/10 Good

stuart, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Ted

Travelled with partner
First thing when we arrive to check in the front desk told us that they would need a credit card to charge a 150.00 deposit we knew nothing about and they said it would take 10-14 day to return to your account even if you didn't have any charges. This is not except able. Not everyone has that kind of money to have in a hold for no reason.
Stayed 1 night in Feb 2024
Response from Front Office Manager on 7 Feb 2024
We want to apologize for the inconvenience, it does state on our website that a deposit/service fee is required.

10/10 Excellent

Stuart

Stayed 1 night in Feb 2024

2/10 Terrible

Jody

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Frankie C

Stayed 1 night in Jan 2024

10/10 Excellent

Thomas N

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable rooms
Stayed 3 nights in Jan 2024

10/10 Excellent

Guadalupe

Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

8/10 Good

Dustin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place- courteous staff - clean - quiet
Stayed 2 nights in Jan 2024

10/10 Excellent

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great!
Stayed 1 night in Jan 2024

2/10 Terrible

edward

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Ramsden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would go back and stay again
Stayed 1 night in Jan 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, very clean, large rooms, centrally located to all in Buffalo. A
Stayed 2 nights in Dec 2023

2/10 Terrible

Steve

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like that our room was dirty. Everywhere was covered in stains from the carpets to the bedding. Then the next day during the winter storm there was over the weekend, the governer declared a state of emergency and a driving ban so no one was aloud to drive in or around erie county. But at 11am they kicked us out into the white out because they said they were booked full for the next day. Even tho no one is alound to drive to or drive away from the hotel. Well they kicked us out. So we had to drive to find another hotel. And got a ticket for driving during the ban. Told them officers why we were on the road and they didnt believe us. The officer said no one at a hotel is stupid enough to kick people out during a state of emergency snow storm. Well these people did and it led to a domino effect that ruined our whole trip. Do not stay here no matter what.
Stayed 1 night in Jan 2024

10/10 Excellent

Amber

Stayed 1 night in Jan 2024

10/10 Excellent

Vinnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean and nice
Stayed 2 nights in Jan 2024

10/10 Excellent

Carter

Stayed 1 night in Jan 2024

4/10 Poor

Diane

Stayed 1 night in Jan 2024