Thanks for your feedback, we really appreciated it. András, booking manager

Dear Guest, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Henry, general manager

Dear Guest, thanks for sharing your feedback. We set a high standard for ourselves, and we always aim to deliver a great experience to our guests. We are gutted when we miss the mark! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. Your negative feedback helps us to get better and improve our daily operation in every field. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free reach out us anytime with any further comments, concerns, or suggestions you wish to share with us. We would love to make things right if you give us another chance. Henry, general manager

Thanks for reservation and also for your feedback. We really appreciate both. András, booking manager