Balcony

Reviews of Crowne Plaza Budapest, an IHG hotel

4 out of 5
Crowne Plaza Budapest, an IHG hotel
1-3, Vaci Road, Budapest

Reviews

9.8

Exceptional

Rating 10 - Excellent. 120 out of 142 reviews" "
Rating 8 - Good. 18 out of 142 reviews" "
Rating 6 - Okay. 3 out of 142 reviews" "
Rating 4 - Poor. 1 out of 142 reviews" "
Rating 2 - Terrible. 0 out of 142 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly efficient staff, well appointed and equipped room, great location.
Stayed 3 nights in May 2024
Response from Timea Marsi on 16 May 2024
Dear Brian,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We are very happy that you enjoyed your stay with us and that you found our colleagues friendly and efficient and also liked your room.We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Yigaal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel to stay in Budapest.
great experience. Wonderful room service. Friendly staff that was very helpful.
Stayed 2 nights in Feb 2024
Response from Timea Marsi on 13 Feb 2024
Dear Yigaal,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We are happy that you enjoyed your stay with us and had a great experience. Glad that you liked your room and found our colleagues friendly and helpful. We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Gabor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Timea Marsi on 13 Feb 2024
Dear Gabor,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We are happy that you enjoyed your stay with us.We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Oleksii

Stayed 1 night in Dec 2023
Response from Timea Marsi on 8 Jan 2024
Dear Oleksii,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We are glad that you enjoyed your stay with us.We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking around Budapest Also next to train station and near tram stops.
Stayed 3 nights in Dec 2023
Response from Timea Marsi on 8 Jan 2024
Dear Margaret,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We are glad that you enjoyed your stay with us and liked our location. We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Drexel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not know that a mall was connected to the hotel. It made our stay so convenient.
Stayed 2 nights in Nov 2023
Response from Timea Marsi on 7 Dec 2023
Dear Drexel,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We were happy to hear that you enjoyed your stay with us and glad that you also enjoyed our connection with the mall. We very much look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Henno

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Timea Marsi on 7 Dec 2023
Dear Henno, Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We are glad that you enjoyed your stay with us.We very much look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food and friendly service.
Stayed 1 night in Oct 2023
Response from Timea Marsi on 16 Oct 2023
Dear Bob, Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We are glad that you enjoyed your stay with us and found our service friendly and the meals good.We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Timea Marsi on 16 Oct 2023
Dear Joan,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We are glad that you enjoyed your stay with us.We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Pranesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2023
Response from Timea Marsi on 9 Oct 2023
Dear Pranesh,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We are glad that you enjoyed your stay with us.We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

8/10 Good

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Timea Marsi on 9 Oct 2023
Dear Jeremiah,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We are glad that you enjoyed your stay with us.We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Timea Marsi on 28 Sept 2023
Dear Guest,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We are glad that you enjoyed your stay with us. We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Timea Marsi on 20 Sept 2023
Dear michael,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We were happy to read that you enjoyed your stay with us. We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Rebecca, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities
Overalll great property in good location
Stayed 1 night in Aug 2023
Response from Tímea Marsi on 14 Sept 2023
Dear Rebecca,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We were happy to read that overall you found our property great and liked our location. We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very good. Wasn't my preferred neighborhood but was good for train station and commercial area.
Stayed 1 night in Jul 2023
Response from Timea Marsi on 20 Sept 2023
Dear Trevor,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We were happy to read that overall you enjoyed your stay with us. We are glad that you found our colleagues very good and liked the public transportation means in our vicinity. We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day visit
Nice hotel in a decent central location. The breakfast selection is really good
Stayed 2 nights in Aug 2023
Response from Tímea Marsi on 14 Sept 2023
Dear Gary, Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We were happy to read that you enjoyed your stay with us, liked our location and found us nice. We are especially delighted that you found our breakfast selection really good.We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Pooja

Stayed 3 nights in Jul 2023

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 3 nights in Jun 2023
Response from Tímea Marsi on 23 Jun 2023
Dear Johanna,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We were delighted to see that you enjoyed your stay with us and found everything perfect.We look forward to welcoming and serving you again very soon!Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Marcia, New York

Stayed 2 nights in Jun 2023

10/10 Excellent

teriesa b

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property. Clean, spacious, everything you needed was there. The only recommendation is to have more mirrors in the room.
Stayed 3 nights in Jun 2023
Response from Timea on 26 Jun 2023
Dear teriesa b,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback.We were delighted to see that you enjoyed your stay and loved our property. Happy that you found us clean and spacious and thank you for your recommendation about the mirrors.We look forward to welcoming and serving you again very soon!Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant stay
Stayed 4 nights in May 2023
Response from Timea on 30 May 2023
Dear Katherine,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback where you rated us with a 5 out of 5, we appreciate it.We were glad to read that you enjoyed your stay with us and found your stay pleasant. We very much look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I had an enjoyable few days
Stayed 3 nights in May 2023
Response from Timea on 8 May 2023
Dear John,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback where you rated us with a 5 out of 5, we appreciate it.We are glad that you enjoyed your stay with us and had an enjoyable few days at our property and in Budapest.We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

GIORGOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from Timea on 8 May 2023
Dear Giorgos,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback where you rated us with a 5 out of 5, we appreciate it.We are glad that you enjoyed your stay with us.We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

James

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and convenient to the airport. Food was excellent. Would stay again
Stayed 1 night in Apr 2023
Response from Timea on 4 May 2023
Dear James, Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback where you rated us with a 5 out of 5, we appreciate it.We are glad that you enjoyed your stay with us and found us clean and convenient in our location. Also were glad to read that you liked the food in our hotel.We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

manoj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful place everything was nice and clean the staff was very friendly the room was very clean and the breakfast was excellent
Stayed 1 night in Mar 2023
Response from Timea on 11 Apr 2023
Dear manoj,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback where you rated us with a 5 out of 5, we appreciate it.We were glad to read that you enjoyed your stay with us and found us nice, clean and our colleagues friendly. Were also delighted to read that you found our breakfast to be excellent.We look forward to welcoming and serving you again very soon.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Timea on 11 Apr 2023
Dear Jane,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback where you rated us with a 4 out of 5.We were glad to read that you enjoyed your stay with us.We look forward to welcoming and serving you again very soon.Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

RAPHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay, great hotel with excellent breakfast
Stayed 2 nights in Mar 2023
Response from Tímea Marsi on 29 Mar 2023
Dear Raphael,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback where you rated us with a 5 out of 5, we appreciate it. We were glad to read that you enjoyed your awesome stay with us and found us great with an excellent breakfast. We look forward to welcoming and serving you again very soon! Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Gerry

Stayed 2 nights in Mar 2023
Response from Timea on 13 Mar 2023
Dear Gerry, Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback where you rated us with a 5 out of 5, we appreciate it. We are glad that overall you enjoyed you stay with us. We look forward to welcoming and serving you again in the near future.Again, thank you for choosing Crowne Plaza Budapest, and if I can be of assistance to you, please contact me directly at timea.marsi@ihg.com.Kind Regards,Timea Marsitimea.marsi@ihg.com Marketing and Management Coordinator

10/10 Excellent

jerry

Stayed 1 night in Mar 2023

10/10 Excellent

Pooja

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed there for 4 nights, the hotel is a great property just a bit away from main area, though we could walk but it was like 25 mins away. But the hotel, service and ambiance were nice and staff was very friendly and helpful.
Stayed 4 nights in Jan 2023
Response from Timea on 9 Jan 2023
Dear Pooja,Thank you for choosing Crowne Plaza Budapest during your recent stay and for taking the time and providing us with your feedback where you rated us with a 5 out of 5, we appreciate it.We are glad that you enjoyed your stay with us and found us to be great. We are glad that you liked our services and found our colleagues to be friendly and helpful. We look forward to welcoming and serving you again in the near future!Again, thank you for choosing Crowne Plaza Budapest.Kind Regards,Timea MarsiMarketing and Management Coordinator

10/10 Excellent

Logambal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
It was amazing The breakfast buffet is a must Hotel was clean and staff exceptionally friendly
Stayed 4 nights in Dec 2022
Response from Dorottya on 4 Jan 2023
Dear Logambal,thank you very much for taking the time and writing a review on your stay.Let me share your great comment on breakfast with our Chef and the whole Kitchen Team just like with the entire Housekeeping Team who makes sure that the hotel shows its nicest and cleanest face not just to our guests but also for the employees as well. I'm sure all will appreciate your feedback.Wishing you all the best for 2023,Dorottya VargaDirector of Sales & Marketing

10/10 Excellent

Susan

Stayed 1 night in Dec 2022
Response from Dorottya on 4 Jan 2023
Dear Susan,thank you very much for your great comments after staying with us.Would you have any details that you would like to highlight or any ideas we may do differently please feel free to share with you.Wishing you all the best for 2023,Dorottya VargaDirector of Sales & Marketing

10/10 Excellent

Jill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous Hotel 5*
We found this hotel to be one of the nicest we had ever stayed in. The staff were incredibly helpful and friendly and nothing was ever too much trouble for them. The breakfast included with the stay was truly outstanding.
Stayed 3 nights in Nov 2022
Response from Dorottya on 4 Jan 2023
Dear Jill,thank you very much for taking the time and writing this review on your stay at us.It is very uplifting to read that you had such a great experience staying with us. Our hotel was recently fully renovated and we are pleased that you liked our new style.Our Team is carefully chosen and constantly trained so it is marvellous to experience that this hard work pays off. Let me share you comments with the Team highlighting the Kitchen and the F&B Department, I'm sure they will be pleased to learn it.Would you plan to return to Budapest we would be delighted to host you again.Wishing you a Happy New Year,Dorottya VargaDirector of Sales & Marketing

10/10 Excellent

Karen

Stayed 2 nights in Sep 2022

10/10 Excellent

Panish

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great service and attitude of staff
Stayed 2 nights in Sep 2022
Response from Dorottya on 2 Oct 2022
Dear Panish,thank you very much for your review.Our carefully selected team is in continuous training to make your guests' stay memorable. This review just like yours shows that we are on the right way. Thank you very much for it.Would you plan another trip to Budapest we would be pleased to welcome you again.Kind regards,Dorottya VargaDirector of Sales & Marketing

10/10 Excellent

Jerrold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Dorottya on 18 Sept 2022
Dear Jerrold,thank you very much for your review. We appreciate all feedback from our guests as this is a great indicator for us how we can enhance the guest experience at our hotel.This is truly heart warming to learn that all the hard work we do every time is well received by our guest just like you did it now. Thank you very much for it.Would you plan another trip to Budapest we would be pleased to welcome you again.Kind regards,Dorottya VargaDirector of Sales & Marketing

10/10 Excellent

Victoria

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with outstanding customer service.
Stayed 4 nights in Aug 2022
Response from Dorottya on 7 Sept 2022
Dear Victoria,thank you very much for taking the time and writing a review after your stay with us.We are absolutely pleased with it. The hotel's rejuvenation has just recently finished and we are glad that you liked the new Crowne Plaza style that will be seen in all Crowne Plazas in the coming year.Our Team is carefully selected and continuously trained and we are extremely glad that all of our colleagues could enhance your stay with us. Let me share your great comment on them, I'm sure they will appreciate it.Would you please another trip to Budapest we would be honoured to welcome you then as well.Wishing you a lovely day,Dorottya VargaDirector of Sales & Marketing

10/10 Excellent

Maximo, LAS VEGAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is attached to the largest shopping mall in Budapest. The Nyugati rail is right behind it. Very convenient location.
Stayed 2 nights in Aug 2022
Response from Dorottya on 4 Sept 2022
Dear Maximo,thank you very much for taking the time and writing a review after staying with us.Indeed we share your opinion of the great location being close to the downtown of Budapest and being adjacent to the one of the biggest shopping mall of the time.We trust that the hotel services were at your benefit and managed to get relaxed.Would you plan to return to Budapest we indeed would be honoured to host you then as well.Kind regards,Dorottya VargaDirector of Sales & Marketing

10/10 Excellent

Carol

Stayed 4 nights in Aug 2022
Response from Dorottya on 4 Sept 2022
Dear Carol,thank you very much for your review after staying with us.We are pleased to learn that you had a great stay with us and every of our services was at your benefit.We would like to greet you again once you return to Budapest.Wishing you a great weekend.Kind regards,Dorottya VargaDirector of Sales & Marketing

10/10 Excellent

Jamal

Stayed 4 nights in Aug 2022
Response from Dorottya on 29 Aug 2022
Dear Jamal,thank you very for your review after your stay with us. It is always very energizing to learn that our daily work is noticed and appreciated by our guests. Thank you very much again for it.We would be pleased to welcome you again at our nice property once you are back to Budapest.Kind regards,Dorottya VargaDirector Sales & Marketing

10/10 Excellent

Kayleigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022
Response from Dorottya on 21 Aug 2022
Dear Kayleigh,thank you very much for your review after staying at our hotel.We are pleased to learn that you had a great stay with us and our Team met all your expectations.Would you plan another trip to Budapest we would be keen hosting you then as well.Have a great day,Dorottya VargaDirector of Sales & Marketing

10/10 Excellent

Steve

Stayed 1 night in Aug 2022
Response from Dorottya on 21 Aug 2022
Dear Steve,thank you very much for your review after staying at our hotel.We are pleased to learn that you had a great stay with us and our Team met all your expectations.We would you like to host you again at your next trip to Budapest.Have a great day,Dorottya VargaDirector of Sales & Marketing

10/10 Excellent

Ashley Jolin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was very spacious and clean. The restaurant downstairs was also delicious! Would recommend a stay here.
Stayed 1 night in Jul 2022
Response from Dorottya on 28 Jul 2022
Dear Ashley, thank you very much for your time to write a review on your last stay with us. It is very pleasing to learn that you liked your stay with us and enjoyed the services of the hotel. The hotel has just recently went through a total renovation and we are glad that it met your expectation. Regarding your notes on the cleanliness and delicious food let me forward your kind words to our Housekeeping and Kitchen Teams. I'm sure they will be delighted to hear it. Would you plan another trip to Budapest we would be pleased to host you then as well. Wishing you a great day, Dorottya Varga Director of Sales & Marketing

10/10 Excellent

Edwin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean Hotel if you visit Budapest , very clean and comfortable.
Stayed 1 night in Jul 2022
Response from Dorottya on 22 Jul 2022
Dear Edwin, thank you very much for taking the time and writing a review on your last stay with us. It is always very pleasing to learn that our guests appreciate our daily effort to make their stay even more smooth how they image it. I'm not sure you know that the hotel has just gone through an entire renovation therefore we have our current style. We learnt from the last year that cleanliness got more important for our customer. We follow the IHG Clean Promise procedure to ensure our customers that their memorable stay and wellbeing is the most important for us. Thank you very much for noticing us. Would you plan another trip to Budapest we would be delighted to be your host then as well. Have a great day, Dorottya Varga Director of Sales & Marketing

10/10 Excellent

Joseph

Stayed 3 nights in Jul 2022
Response from Dorottya on 15 Jul 2022
Dear Joseph, thank you very much for your feedback. We are pleased to learn that your trip was great and the provided services met your expectations. We would love to host you again when you return to Budapest. Kind regards, Dorottya Varga Director of Sales & Marketing

10/10 Excellent

Reinaldo

Stayed 10 nights in Jun 2022
Response from Dorottya on 1 Jul 2022
Dear Reinaldo, thank you very much for taking the time and reviewing your stay with us. Seeing the great score you gave us shows that we could meet the expectation you had for our services. The hotel team is in constant training to learn new ways to enhance the guest experience of our travellers. Your feedback shows that we on the right track and we should continue this way. We really appreciate your review. Would you plan another trip to Budapest we would be pleased to welcome you again. Kind regards, Dorottya Varga Director of Sales & Marketing

10/10 Excellent

Mahesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 7 nights in May 2022
Response from Dorottya on 16 Jun 2022
Dear Mahesh, thank you very much for your great review. I hope you had a great stay at us and collected nice memories on the city. We also believe that the hotel has a great location: adjacent to one of the biggest shopping mall in town, major sites are in walking distance away and close by you find some stops of public transportation. We would be pleased to welcome you another time once you return to Budapest. Kind regards, Dorottya Varga Director of Sales & Marketing

8/10 Good

travis

Liked: Cleanliness, property conditions & facilities
Street noise could be issue
The hotel is very nice and clean. It'sin a great area also. Directly next to a mall. Our issue was that we were on the 1st floor with a window to the street. Due to that the road noise was 👎. The road in front of the hotel is very busy at all times. Sleeping was extremely hard because of this. I'm sure if you stayed on a higher floor our had an interior room it'd be better. The A/C worked decent also. But the roon was big and very nice.
Stayed 2 nights in Jun 2022
Response from Dorottya on 16 Jun 2022
Dear Travis, thank you very much for taking the time and writing a review on your last stay at us. It is great to read that you liked our hotel, the sizes of our bedroom, the air conditioning and our location. I'm not sure if you know that our hotel has been renovated in the last 1,5 years. On the other hand I regret the inconveniences you had on the room facing the street. I would recommend to ask for a garden view room once you would return to us. I do hope despite the above you collected nice memories on the city and you could recharge yourself. Wishing you a lovely rest of the day, Dorottya Varga Director of Sales & Marketing

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from Dorottya on 16 Jun 2022
Dear Sandra, thank you very much for your review on your last stay with us. We are pleased to learn that you were satisfied with our services and benefits. Would you have something that you would like to discuss in details please feel free to share with. Wishing you a lovely day, Dorottya Varga Director of Sales & Marketing

10/10 Excellent

Nora

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely nothing bad to say about this hotel. Everything was amazing. The staff (a big thanks to Anna who deserves an award for being super professional and kind), the room are beautiful, spacious and cozy, the location is close to everything, the breakfast was the best we’ve ever had. We had such a perfect trip in Budapest and we will definitely come back to this hotel every time we are in Budapest. Thank you 🥇⭐️
Stayed 3 nights in May 2022
Response from Dorottya on 16 Jun 2022
Dear Nora, thank you very much for taking the time and writing review on your last stay with us. It is always so heart warming to read that our guests were satisfied with our services and benefits we offered. Our Team is in constant training to enhance the visit of our guests. It is great to experience that the hard work pays off. Let me share your great comments with Anna, I'm sure she will appreciate it just like the Chef on the breakfast. Please note that our breakfast selection had recently been upgraded. The hotel was renovated during Covid to the latest standards of Crowne Plaza brand. I'm pleased you liked it. Anna, we would be pleased to have you another time when you are in Budapest. Have a wonderful day, Dorottya Varga Director of Sales & Marketing